Covert Chrysler Dodge Jeep RAM Bee Cave

I recently purchased a vehicle from Covert CDJR West, and while the Jeep itself meets expectations, the buying experience raised serious concerns. During the financing process, dealer add-ons (including p while the Jeep itself meets expectations, the buying experience raised serious concerns. During the financing process, dealer add-ons (including protection products and a GPS-related item) were included in the contract without being clearly disclosed or properly explained up front. I had to identify and question these charges myself, which required multiple follow-ups to have them addressed. In addition, I specifically requested to finance through Stellantis to take advantage of their advertised low interest rate and 90-day no-payment option. However, I was told that I had to use a different lender (First Community Credit Union) in order to complete the deal. This was not presented as optional, which removed my ability to choose the financing that best fit my needs. While the issues were eventually acknowledged, the overall process lacked transparency and required more effort than it should from a customer. The vehicle is great, but the dealership’s handling of the sales and financing process—particularly around clear disclosure and customer choice—needs improvement. More

My service writer was very thorough and professional. Customer service was great. Would recommend them to a friend. Customer service was great. Would recommend them to a friend. More

Made the process easy to complete. I would do it again with Covert for sure! I would do it again with Covert for sure! More

I had an appointment for an engine light. I didn’t like that it takes 72 hours for diagnostics, but in the end everything turned out great. Thanks to Beth Cavanagh the required part was exp I didn’t like that it takes 72 hours for diagnostics, but in the end everything turned out great. Thanks to Beth Cavanagh the required part was expedited to meet my urgency, and Beth also got involved with Ram Customer Service to take care of my rental car. More

My visit on March 23 was an excellent experience, largely due to the leadership of Beth Cavanagh. The service drive was well‑run, communication was clear, and the entire process felt professional and custome due to the leadership of Beth Cavanagh. The service drive was well‑run, communication was clear, and the entire process felt professional and customer‑focused from start to finish. Beth sets a high standard for her team, and it shows in how smoothly everything operates. This was exactly the level of service I expect—and hope for—every time I visit. All scores are a 10 without hesitation. Beth Cavanagh exemplifies outstanding service leadership—professional, attentive, and genuinely committed to a great customer experience. More

Obi was great to work with, listened to my concerns and was able to address them. He was in constant contact with me during the process. Upon arrival he greeted me and showed me the vehicle. was able to address them. He was in constant contact with me during the process. Upon arrival he greeted me and showed me the vehicle. More

The whole team at Bee Cave took great care of me while purchasing my Jeep Grand Cherokee L. It was an excellent experience! purchasing my Jeep Grand Cherokee L. It was an excellent experience! More

Salesman was bad to deal with and pushy and not clear. Once deal done didn’t have any follow up or ensure process was smooth. Wouldn’t buy from here based on experience with Obi and floor manager. Finance Once deal done didn’t have any follow up or ensure process was smooth. Wouldn’t buy from here based on experience with Obi and floor manager. Finance Manager was honest and good to deal with. Beyond that, choose another dealership unless you can deal with finance manager directly. More

Beth in service was excellent! She got me in and taken care of expediently and with great customer service. Glad she is there for me to work with! She got me in and taken care of expediently and with great customer service. Glad she is there for me to work with! More