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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.4
209 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 209 reviews

August 08, 2024

Great experience and great customer service! Diego was great with giving me updates on the status and cost of things. More

by tessakwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
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Aug 08, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that you had a great experience with us at Covert CDJR Bee Cave. Diego is indeed fantastic at keeping our customers informed and ensuring everything runs smoothly. If you need anything else or have any more questions, feel free to reach out. We look forward to assisting you again in the future!

August 06, 2024

I paid nearly $300 for a diagnosis that I never got. They had my car for several days and could never figure out the issue and when I requested a refund I was ignored. More

by ktarmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Shamblott, Beth Cavanaugh
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Aug 07, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kimberly, although your complaint was "I paid nearly $300 for a diagnosis that I never got", We did perform a comprehensive diagnostic on your vehicle which revealed over 40 Diagnostic Trouble Codes (DTCs), primarily related to low voltage issues. During our investigation, we found that the battery state of charge was under 50%, with a voltage of 11.8V. We thoroughly checked both the main and auxiliary batteries, both of which passed our tests. Although you mentioned that the batteries were replaced in June, we still reset the battery sensor data and confirmed that the alternator was properly charging the system. After clearing all DTCs, we conducted a thorough road test exceeding 150 miles, and the issues did not reoccur. I apologize for any frustration caused, and we are committed to addressing any concerns you might have. If you have further questions or need additional assistance, please feel free to reach out directly.

Aug 07, 2024 -

ktarmann responded

Yes your dealership did all the diagnostic testing. No one refutes that. What I am saying in this review is that after a total of almost 14 days at your dealership we still have a broken down vehicle sitting in our driveway because within 31 miles of picking the vehicle up the SECOND time, the car threw all the same codes and almost stranded the whole family on the side of the road. The issue is we paid for a diagnosis and still have a car with issues that your technicians COULD NOT IDENTIFY. We contacted the service advisor immediately after the car malfunctioned again but got NO REPLY. So no, we did not get a diagnosis and paid almost $300 for some codes to be cleared.

August 06, 2024

Great dealership so kind and helpful and professional made our finding a minivan a delight ! Corey was so kind and made the impossible possible More

by Blue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey
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Aug 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Blue, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. It's great to know that Corey was able to assist you in finding the perfect minivan and make the process a delight. Your kind words about our team's professionalism and helpfulness mean a lot to us. We look forward to serving you again in the future!

August 06, 2024

Staff was very pleasant and knowledgeable. Noah and Marcus are stand up guys. Will definitely tell others to come see these guys. More

by fish0065
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah, Marcus
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Aug 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our team at Covert CDJR Bee Cave. Noah and Marcus are indeed exceptional, and we’re proud to have them as part of our team. Your recommendation means a lot to us, and we look forward to welcoming you and your friends in the future. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

August 05, 2024

Everyone there was so helpful and friendly and professional. Went above and beyond helping me get into a car! Made it a wonderful experience! More

by lisalfmeier0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah and I forgot last name! Marcus Washington Je
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Aug 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your wonderful experience at Covert CDJR Bee Cave! We're thrilled to hear that our team was helpful, friendly, and professional, going above and beyond to assist you in getting into a car. Your kind words mean a lot to us, and we're glad we could make your experience so positive. We look forward to serving you again in the future!

August 05, 2024

I recently switched to this dealership for service, and I could not be happier with my choice. Amy the service advisor I worked with was extremely helpful and very friendly. More

by caseylcurran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your positive experience with Covert CDJR Bee Cave! We're thrilled to hear that Amy, our service advisor, provided you with such helpful and friendly service. We're glad you made the switch to our dealership and are happy with your choice. We look forward to continuing to serve you with excellence in the future!

August 04, 2024

Great dealership. This is the second truck I have bought from the Covert Family. Will continue to do so! More

by Gussy Family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Hurst, Chelsea Forti
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Aug 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Gussy Family, Thank you for your loyalty to Covert CDJR Bee Cave! We're thrilled to hear that you had such a positive experience with us that this is your second truck purchase from the Covert Family. We truly appreciate your continued trust and look forward to assisting you with any future vehicle needs. Thanks for being a valued customer!

August 04, 2024

The service was very good. The sales person was very helpful and got the best deal for us. More

by jdpeterson76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback on your experience at Covert CDJR Bee Cave! We're glad to hear that you received very good service and that our salesperson was helpful in securing the best deal for you. We appreciate your business and look forward to assisting you with any future needs!

August 04, 2024

everyone was very sweet and helped us with all our needs. shelby was an awesome sales women and will definitely recommend this dealership to friends and family! More

by faithrivera51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby, Marcus
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Aug 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your positive experience at Covert CDJR Bee Cave! We're delighted to hear that everyone was sweet and attentive to your needs. It's fantastic to know that Shelby made such a great impression as your salesperson. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future!

August 02, 2024

Excellent dealership with high quality vehicles as well as kind and professional Sales men. I would recommend this dealership to anyone wanting good service. More

by voodooclimber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex and Marcus
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Aug 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your glowing review! We are thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. Our team takes great pride in offering high-quality vehicles and providing kind and professional service to all our customers. Your recommendation means a lot to us. We look forward to serving you again in the future!

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