Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.2
97 Reviews
Call Service Center (512) 900-6192

97 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Sort by
February 22, 2025

Horrible. They returned my car worse than what it was when I took it there for service. More

by cheri.texassouthernhospitality
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric-service
Report | Print
Mar 04, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We're sorry to hear about your experience. That’s certainly not the outcome anyone would want when bringing in their vehicle for service. We appreciate your feedback and hope you’re able to get everything resolved to your satisfaction.

February 18, 2025

Very much appreciate the service work and explanation of service provided. Everyone was very helpful. More

by janinelyckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Beth
Report | Print
Feb 21, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you! We’re so glad to hear that you appreciated the service work and the detailed explanations from our team at Covert CDJR Bee Cave. Providing clear communication and helpful service is what we strive for, and we’re happy we could deliver that for you. We truly appreciate your feedback and your trust in us. If you ever need anything, we’re always here to help. Safe travels! 🚗🔧

January 30, 2025

Chris Monroe, my service advisor, was very helpful. Met with me right away when I arrived, confirmed the services I was looking for, kept me updated on the progress, and finalized the payment and final More

by Joe C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Monroe
Report | Print
Feb 12, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We're thrilled to hear that Chris Monroe provided you with helpful and efficient service at Covert CDJR Bee Cave. Keeping our customers informed and ensuring a smooth experience is always our goal. We appreciate your trust and look forward to assisting you again in the future! 🚗🔧

January 24, 2025

Went in for a service and left with a new car! I loved the service and sales experience I had. More

by jrivas9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wow! We love hearing stories like this! We're so glad that your visit for service turned into an exciting new car experience. At Covert CDJR Bee Cave, we’re all about making every visit—whether for service or sales—a seamless and enjoyable experience. Thank you for choosing us, and congratulations on your new ride! If you ever need anything, we’re always here to help. Enjoy your new vehicle!

January 15, 2025

Where can I start by far the worst experience I ever had. Service department was a joke. More

by O.PADILLA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Report | Print
Jan 29, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear that your experience did not meet expectations. We strive to provide top-quality service, and it’s disappointing to learn that we fell short in your case. Your feedback is important to us, and we’d love the opportunity to understand more about what happened and see if there’s anything we can do to make things right.

January 11, 2025

Everything went great, no problems at all. Very good communication with what was going on with my car. Thanks More

by jarrett5jranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Wheeler in service
Report | Print
Jan 15, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful review! We’re so glad to hear that everything went smoothly and that you experienced excellent communication throughout the process at Covert CDJR Bee Cave. Keeping you informed about your vehicle is a top priority for us, and we’re thrilled that it made your experience a positive one. If you ever need anything else, please don’t hesitate to reach out. Thank you for trusting Covert CDJR Bee Cave, and we look forward to serving you again in the future!

January 07, 2025

My Jeep is in the shop for the 3rd time for the same issue that needs to be resolved by Covert. They keep my Jeep easily for 1 week with no communication and lack of responses. I am once again without a More

by Tamieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego in service (would give him more stars as he’s at least been kind and responsive), Beth in service (not great at response but nice), I believe Dominic or someone in service who starts with a D told my husband to go to another dealership
Report | Print
Jan 29, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We sincerely apologize for the frustration and inconvenience you’re experiencing. Having your vehicle in the shop multiple times for the same issue, along with a lack of communication, is not the level of service we strive to provide. We understand how important it is to stay informed about your vehicle’s status, and we’d like to look into this matter further to ensure it gets resolved as quickly as possible. Please reach out to us directly so we can provide you with an update and work toward a resolution. Your feedback is valuable, and we truly appreciate the opportunity to make things right.

December 26, 2024

Friendly and pleasant staff. Beth was extremely communicative through the process. The ability to have a loaner car as I have three kids as a widowed father. More

by trirons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Cavanaugh
Report | Print
Dec 31, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for sharing your experience! We’re delighted to hear that you found our team at Covert Cadillac Bee Cave friendly and pleasant. Beth truly goes above and beyond to ensure our customers are well taken care of, and we’re thrilled she made the process smooth and communicative for you. We understand how important flexibility is, especially as a busy parent, and we’re glad the loaner car helped make things easier. Your kind words mean a lot to us, and we’re here whenever you need us. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again in the future! 🚗✨

December 17, 2024

Beth is a pleasure to work with. Always responsive and resourceful and with a great attitude. More

by enrique_gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Cavanaugh
Report | Print
Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re so glad to hear that Beth provided you with responsive and resourceful service, all while maintaining her great attitude. She’s a valued member of our team at Covert CDJR Bee Cave, and it’s always wonderful to see her efforts recognized by our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

December 10, 2024

Frustrating experience. My steering wheel was removed at last service to fix a problem and put back on slightly off so I tried to have it corrected told I need an alignment More

by lawlers
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beth cavanaugh.
Report | Print
Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your concerns. We sincerely apologize for the frustrating experience you’ve had. Regarding the recall, some repairs do require specific parts that may not be readily available to order and keep on hand. In certain cases, parts are on restriction, which is unfortunately beyond our control but ensures the highest quality and safety standards. As for the steering wheel issue, we understand your frustration and would be happy to review this further to ensure it’s resolved properly. Your satisfaction is very important to us, and we’d like the opportunity to address any remaining concerns. Please reach out so we can assist you further.

1
...
3
4
5
...
10