Covert Ford of Austin

When looking for a pre-owned car Ricardo Acosta was professional, informative, courteous and went above and beyond to make it easy to buy. Roland Duron knows the financial details to help the buyer fee professional, informative, courteous and went above and beyond to make it easy to buy. Roland Duron knows the financial details to help the buyer feel confident they are getting the best deal. I won't think twice to go to them in the future. A side note of the dealership's pre-owned sales building: it's a crowded, old working environment and doesn't seem to demonstrate the owner's care & respect of it's employees as well as customers. More

The first time I needed to come in was 2 months after purchasing my Lincoln Navigator. I needed a cracked windshield replaced and to schedule service. I called twice, left two messages, no return call. I purchasing my Lincoln Navigator. I needed a cracked windshield replaced and to schedule service. I called twice, left two messages, no return call. I text three times, received automated responses that someone would be in touch and no one ever contacted me. I eventually had the windshield replaced by safelite. I finally made a service appointment for regular maintenance. When arriving at the service bay I had multiple employees look at me but never acknowledge me or offer assistance. I eventually had to approach someone directly for help. The oil change took THREE HOURS. In the service bay I noticed the key had not been left in my car. Again I had to walk in to the service bay where multiple employees ignored my presence. I had to verbally ask someone to stop and assist me. Two weeks ago, when utilizing the handle to move the 2nd row captain chair forward, it broke in the forward position. *the car is 5 months old. I stopped by the service bay to see if it was an easy fix. A fix I found online, through a Lincoln notification that this was a known issue, made it seem like it was simple enough. Apparently not a simple fix. William, who was incredibly pleasant and clearly doing his most to help, said he would follow up with the Lincoln concierge to schedule the repair. Two days later and we have not heard from anyone for scheduling. Never mind that we’ve been made aware the fix to the captains chair may take 3 weeks. I hesitated to trade in my Infiniti QX80 for a Lincoln but was hopeful the Navigator would compete. I’m mostly pleased with the vehicle but the service has been atrocious and will make me reconsider replacing this Lincoln with another when the time comes. More

If I could go lower than a one star I would. These people don't have good training and my whole experience with them was horrible. I was sold a car with the wrong VIN number and that created a p These people don't have good training and my whole experience with them was horrible. I was sold a car with the wrong VIN number and that created a problems. Also, Jacob Gomez (the sales manager) is a liar! nothing he said when buying the car was true. I got ripped off badly because of him. I also have a problem with their Covert Advantage plan, It seems they never have me on file, so I have to proove every single time that I have this. I DO NOT RECOMEND THIS DEALERSHIP!!!!!! I made the mistake of not comparing dealerships and it turned out to be a nightmare. More

Have taken my vehicle in 2 times and both times cannot get updates . First time they kept it 21 days and didn’t fix anything. Second time….its been almost 2 weeks….cant even get my advisor to call me back get updates . First time they kept it 21 days and didn’t fix anything. Second time….its been almost 2 weeks….cant even get my advisor to call me back with updates. If I could give them 0 stars, I would! Never again! May be time to go with Chevy! More

Eli Goss is a professional and courteous salesman. Excellent communication with me during the whole process. Excellent communication with me during the whole process. More

Their facility is too old, and too small. SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capaci SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capacity is too small for their workload. Additionally, it is sort of the "Luck of the draw" as to which service advisor you get as to whether you are going to get updated, meaningful communications from them. This last one I had wasn't very good at communicating. I originally spoke to the service advisor and he didn't have all of his facts together. He told me he would call me back. Two days later, still no phone call. I called and left a VM for him. A day later, still no return phone call. I texted him.....still no response. I LITERALLY ended up driving back to the facility to be able to find out the status of my vehicle and had to wait 15 minutes while they "looked for him". All of this was after leaving my vehicle there for 7 - 10 days (BTW, it was there for over a month for the same problem just a week earlier). I have bought no less than 5 vehicles from COVERT, and I have been responsible for a couple of sales through referrals. I keep going back because they are the most convenient to my location, not because of their service. I WISH I had an alternative to them. Ford should require COVERT and Leif Johnson to build new facilities. They are both old, dingy, outdated, and just too small!!! More

Bradley and Caitlyn are fantastic to work with and gave my experience like no other! Thank for for the fast response and excellent service. my experience like no other! Thank for for the fast response and excellent service. More

The service was wonderful and the gentleman was very kind and had great customer service. I would definitely recommend it to other people. and had great customer service. I would definitely recommend it to other people. More

Good service for a very busy department. The work was done accurately and professionally. I am pleased with my maintenance program. The work was done accurately and professionally. I am pleased with my maintenance program. More

Never see the same service person. Made an appointment in advance and it still took almost 3 hrs to chug oil and rotate tires. Finally finished drove to a restaurant and read the resul Made an appointment in advance and it still took almost 3 hrs to chug oil and rotate tires. Finally finished drove to a restaurant and read the results only to find that they recommended changing the engine air filter which I agree should have been done but no one ever mentioned anything about anything to me. The only time the called for me was to get the wheel lock key. Other than that I had to ask how everything was going and about how much longer. It seemed as though there was a lot of disorganization. More