Covert Ford of Austin

I bought a used car from these guys. I tried to negotiate the price and instead they offered me the ford advantage plan where I would get free oil changes for 2 years, so I took it. The I tried to negotiate the price and instead they offered me the ford advantage plan where I would get free oil changes for 2 years, so I took it. The sales person, the manager, and the person putting together the contract all confirmed that I was getting two years of free oil change, but when I went in to get my first oil change, they all denied it and and said it wasn’t on the contract and it’s not a common thing they offer. I tried really hard to get a hold of the sales guy to see why this is happening. He ignored all my calls and voicemails. DON’T TRUST ANYTHING THEY SAY! If they read the contract to you and tell you they have put something in there, don’t take their word for it! Read the contract on your own, because they lie! More

They charged me $4000 for a repair that should have been covered under warranty. I had to contact Lincoln to get Covert to refund my money. To make matters worse they took several days beyond the time they covered under warranty. I had to contact Lincoln to get Covert to refund my money. To make matters worse they took several days beyond the time they quoted to complete the repair. More

If I COULD rate lower I would. Stay away from this place the worst customer service never get a call back. I left my information to seven people about my car that was given and no Stay away from this place the worst customer service never get a call back. I left my information to seven people about my car that was given and no one has help me not even the managers are helpful you are pretty ignored and not help and given cars with problems and the service dept will not help you. GO TO ANOTHER PLACE DONT MAKE MY MISTAKE.!!!!! More

In December, I sold my Avalon through KBB to Covert Ford. I was offered reimbursement for my UBER home. I emailed receipts to Jacob Gomez with no response or reimbursement. I then emailed your GM, Joseph I was offered reimbursement for my UBER home. I emailed receipts to Jacob Gomez with no response or reimbursement. I then emailed your GM, Joseph Cajas, with the same information. Nothing, but crickets from both of them. I wouldn't have wasted my time if they were going to ignore my emails with receipts for the $23.91 Uber charge. Michael F. Austin, Texas More

I bought a 2020 Lincoln Aviator that needed to go into service two days after I picked it up. It's been in the shop 3 weeks now and all it needed was a couple of dents fixed and new tires. For the past we service two days after I picked it up. It's been in the shop 3 weeks now and all it needed was a couple of dents fixed and new tires. For the past week they have been saying the car will be ready "tomorrow" and just give excuses as to why they haven't started on it. Now they ignore my calls and texts so I figured my only choice was to write a review. More

I purchased a ford Expedition from Covert Hutto i had a great Experience The Sales Department Were Awesome and when i went in for service the service Department Took The time to Explain to me services and great Experience The Sales Department Were Awesome and when i went in for service the service Department Took The time to Explain to me services and Cost Before Repairs They Did A great Job I was very Happy And will Tell Everyone I know About them and refer my friends Joey The Service manager was very Help full More

The Ford service experience is the bottom of the barrel. While I have purchased many Ford vehicles in my life, my next purchase will be anything but a Ford. The Covert Ford service department literally look While I have purchased many Ford vehicles in my life, my next purchase will be anything but a Ford. The Covert Ford service department literally looks the other way when you drive in - even when you have an appointment that took weeks to schedule. Absolutely the worst service experience ever. More

Ricardo Acosta has helped me with the purchase of 2 trucks, very friendly and gave us the best deal. trucks, very friendly and gave us the best deal. More

The salespeople at Covert Ford are some of the worst in the industry. The don't know their product, process or how to talk to customers. They act like they are there to do you a favor. They talk down to the industry. The don't know their product, process or how to talk to customers. They act like they are there to do you a favor. They talk down to you if you are not purchasing a vehicle that costs more than their own. You would be better served at a buy here lot. More

This dealership has the best salesman Ricardo Costa in Austin Texas. I have bought 2 trucks within 2 years. They delivered my second truck to my house in Georgetown. When I buy my third vehicle, it will d Austin Texas. I have bought 2 trucks within 2 years. They delivered my second truck to my house in Georgetown. When I buy my third vehicle, it will definitely be at Covert Ford. Thank you Ricardo Costa. More