Covert Ford of Austin

Their facility is too old, and too small. SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capaci SUPER crowded every time I take a vehicle in. Also, it takes FOREVER to get any service done. Again, I am assuming that it is because their capacity is too small for their workload. Additionally, it is sort of the "Luck of the draw" as to which service advisor you get as to whether you are going to get updated, meaningful communications from them. This last one I had wasn't very good at communicating. I originally spoke to the service advisor and he didn't have all of his facts together. He told me he would call me back. Two days later, still no phone call. I called and left a VM for him. A day later, still no return phone call. I texted him.....still no response. I LITERALLY ended up driving back to the facility to be able to find out the status of my vehicle and had to wait 15 minutes while they "looked for him". All of this was after leaving my vehicle there for 7 - 10 days (BTW, it was there for over a month for the same problem just a week earlier). I have bought no less than 5 vehicles from COVERT, and I have been responsible for a couple of sales through referrals. I keep going back because they are the most convenient to my location, not because of their service. I WISH I had an alternative to them. Ford should require COVERT and Leif Johnson to build new facilities. They are both old, dingy, outdated, and just too small!!! More

I’ve been a Ford truck customer and driver for many years, and I brought my 50000 dollar truck to this dealership for a check engine light and was charged a certain amount and was returned the truck. A years, and I brought my 50000 dollar truck to this dealership for a check engine light and was charged a certain amount and was returned the truck. A few days later the check engine light comes on again and when I brought the truck back they were wanting to charge me even more to fix the issue. In my opinion this is a very dishonest service center and will not be recommending nor bringing back my vehicle to this location. I’m still owed an oil change and tire rotation yet I still will not return to get them done, you can keep them. When working with such a large company, I expect them to be more professional, which this location was not. More

I was very apprehensive about getting this work done. My initial contact on the service left me feeling I was being taken advantage of as the time quoted was almost 3 times what even Ford said it should My initial contact on the service left me feeling I was being taken advantage of as the time quoted was almost 3 times what even Ford said it should take. I am glad we could reach a compromise on this and I am very happy with the work done. Earl Hines was an exemplary service representative and I cannot say enough good things about him. More

Great customer service, the service tech provided excellent service and met my needs as quick as possible. excellent service and met my needs as quick as possible. More

Service was amazing, friendly and on time. Appreciate the convenience of doing it at home. It was great to work from home while getting serviced for oil. Great value, will use again! Appreciate the convenience of doing it at home. It was great to work from home while getting serviced for oil. Great value, will use again! More

My Dad bought many cars from covert and then I bought several from covert but this last time will probably be my last. My sales person was great but the finance person was not. Not honest with me at all. several from covert but this last time will probably be my last. My sales person was great but the finance person was not. Not honest with me at all. Also, from past experience, this location has a 2-3 week wait for the service department which is ridiculous. When my son is ready to buy a new truck next year I will be going elsewhere. More

fixed my car's 2 main issues of unable to open door and rattling noise, took 28days, return with 3 new issues - low tires pressure, auto 1 click window won't work, car smells like sweat shop/oil. rattling noise, took 28days, return with 3 new issues - low tires pressure, auto 1 click window won't work, car smells like sweat shop/oil. More

Very helpful, enthusiastic and educated Lincoln sales person, Brooke Lambert and managing used car personnel, Scott Ferrell, exceptional person, Brooke Lambert and managing used car personnel, Scott Ferrell, exceptional More

Service manager got me in and out quickly for my first oil change and tire rotation oil change and tire rotation More

We have a long family and business relationship with Covert and they continue to shine with there sales force customer service and finance staff. Covert and they continue to shine with there sales force customer service and finance staff. More