Covert Ford of Austin

Service was impeccable as was Shawn the service person. Very highest recommendation! Would certainly use this service again! Very highest recommendation! Would certainly use this service again! More

William was polite and knowledgeable, a pleasure to work with. The service is one of the reasons I come back. with. The service is one of the reasons I come back. More

I still have one of the issues. I took my car for 2 issues and only one was resolved. I took my car for 2 issues and only one was resolved. More

Brittany was good and keeping me up to date while my truck was in the shop and made sure to contact me before anything was done. The reason I do not recomend the service center and why it gets a three w truck was in the shop and made sure to contact me before anything was done. The reason I do not recomend the service center and why it gets a three when really it was at least a 4 star experience is because I noticed a bottle of spray that I used inside my truck was gone. I’d contact the dealership but it was a $5 bottle and after my sales experience there i knew they wouldn’t try and do anything about it so it’s not worth the time. Just don’t keep anything loose laying around or someone is going to swipe it and you should be good to go there More

Do not waste your time or money. It took over a month to get my car back for basic interior upholstery repair (factory issues). When I got my invoice back it said they spent under 3. It took over a month to get my car back for basic interior upholstery repair (factory issues). When I got my invoice back it said they spent under 3.5 hours actually working on my car. The entire time communication was very poor. No one ever followed up on my calls and I was provided conflicting information when I spoke to people. I was not offered a courtesy car or even a ride to and from the dealership. The upholstery "repair" they did started to unravel almost immediately. Never ever again. More

My F250 was stolen and my local dealership in San Antonio told me they could not find me a new one. They said I would need to order a 2024 and it could take up to 10 months to get a new truck. That just wasn told me they could not find me a new one. They said I would need to order a 2024 and it could take up to 10 months to get a new truck. That just wasn't going to work for me. Wendell and Bryan Tanner got me in a new 2023 F250 within a few weeks and delivered to be in SA. I could not be happier. From the first phone call they felt my pain of having to deal with a stolen truck and they did everything they could to find me a replacement quickly. They far exceeded my expectations and they will have a customer for life. More

I have been dealing with Covert for close to 20 years and the service has always been excellent! the service has always been excellent! More

Good service, fast time, courteous employees, minimal wait time span, easy to pay, easy to make an appointment wait time span, easy to pay, easy to make an appointment More

Zach Fulkerson was courteous, respectful, listened to our concerns and responsive to our service inquiries. concerns and responsive to our service inquiries. More

I went to a different dealership at first, I wasn’t happy with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I s with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I sent him a picture showing him what I wanted he got the vehicle I wanted!! He was kind he listened to my concerns. This was the best car experience I’ve ever had finance was amazing. I will definitely keep Carlos and Jaime as my car salesman! Even the finance person was amazing! Thank you for making this purchase a possibility! More