Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Cowles Nissan:
These people are etremely dishonest. They will do anything to make a sale and treat you like crap once they get the money. They are also very rude. I was suprised to find that the lack of integrity went all the way up to the General Manager, Rick, who advised me that because I gave a bad review based on my experience he wasn't willing to do any more for me than he absolutely had to. How unprofessional after all I had already endured. On 7/26/08 I went in to purchase a vehicle. I ordered a vehicle on 07/26/2008 from Cowles Nissan and was informed by Patrick at that time that it would be delivered in 7 - 10 days. On the tenth day, 08/05/2008, I was advised by Alan that it would probably arrive by that Friday. On that Friday I called the dealership at 1:56pm to obtain status of the delivery and/or obtain a renewed temporary registration. Alan was not available so I requested to speak with the Sales Manager, Chris. Chris informed me that a shipment of vehicles had arrived and he would walk outside to see if the one I ordered was in it. I was promised a call back within 15 minutes. He also said he would fax a copy of a renewed temporary registration just in case. I never heard from him again that day. I called back at 3:04 to speak to Chris and was told that someone was checking the vehicles in and they had not shown up in the system yet. He still could not tell me if my vehicle had arrived or not. I was told at that time that the temporary registration would be faxed in 5 minutes. I never received that fax or a call back. I called the dealership back at 3:49 and was told that Chris was with another customer and could not come to the phone. This is when I began speaking with Pat. I advised that the temporary registration had not been received and it was now time for me to leave work. Finally at about 4:10 I received the temporary registration...past time for me to leave work. Approximately 15 minutes later I called the dealership back to check the status of the vehicle I ordered. No one was available to come to the phone so I left a message for my salesperson, Alan. I requested that he call me back prior to the close of business with an update on my vehicle. At 7:48pm I received a call from Alan stating that there were only Titans in the shipment received. This statement indicates to me that no on e ever visually checked as they said they would to see if my vehicle was in that shipment.
Saturday morning, 08/09/2008 I went to the dealership in person in an effort to get issues resolved. Patrick and Alan were present. I was informed at that time that the vehicle was on a dock and Chris, the sales manager, would speak to shipping first thing Monday morning to see if shipping could be expedited. Pat promised a call back no later that 9:30 Monday morning. He also promised to update me each day until the vehicle arrived. More promises broken. Patrick did not call, I called him at 10:15. He told me that they were currently on the phone with shipping and he would call me back as soon as they got off. At 10:23am Patrick called and left a message for me to call him back. Once I called him back a few minutes later he informed me that it would be yet another week before my vehicle arrived. He stated that it was on a dock in Baltimore, MD and was pushed to the front so it would be in the very next shipment of vehicles they received. I inquired why this was taking so long to get a vehicle from less than an hour away. Patrick proceeds to tell me that the vehicle that he originally promised me was sold by another dealership and he had to request another one off the line. Are they still producing 2008's this late in the year? He is now trying to tell me that it's my fault that it's taking so long because I wanted a specific vehicle. Not once in 17 days has anyone at that dealership been proactive and honest with me. I never received an update letting me know the vehicle would take longer than planned and I don't believe that any action was taken to expedite shipment. I requested that we re-negotiate based on the fact that the vehicle was so late and I had received such awful service. Patrick refused saying that the price given was as low as they could, go, denied my request for additional options that could be installed at the dealership. I also told him that since I had already secured the loan the least they could do is make the first payment... $540. That was also refused saying there was no more money in the deal. Patrick told me that he would be more than happy to not sell me the vehicle or I could choose another vehicle so I can get it sooner since this whole thing is my fault because I wanted something specific. I refuse. I have already waited such a long time for the one that I wanted that I don't feel I should have to settle and be dissatisfied. Now that I have fulfilled my end of the bargain and secured a loan for the amount of the vehicle I am accruing interest.
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