Crain Kia of Fort Smith

BUYER BEWARE. We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on o We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on our trade in. I drove 4.5 hours with my 5 week old (she's breastfeeding so I couldn't leave her) to trade in our car and get the minivan. I arrived late in the day and my baby was fussy so I didn't get a chance to test drive the car. We relied on the good reviews this place had and the internet salesman, James, to be honest about this car being a good fit for our family. He assured us it was and even said it was in such good condition we could pay a little to make it certified pre-owned. We declined making it pre-owned because we didn't have the money for it but knowing it qualified encouraged us. When I looked in the minivan I could tell it had some powerful air freshener with an underlying odor. The next morning when I opened the door I was almost knocked over by the stench. This must have been a chain smoker's vehicle. It reeks. Every time I drive it I end up with headaches and nausea. My five week old cried most of the drive back, I can only imagine what that smoke exposure did to her tiny body. I have tried all the DIY recommendations - vinegar, leather cleaner and conditioner, activated charcoal, coffee grounds, etc. We talked to a friend who refurbishes cars and he said even an ozone machine wouldn't help. We called the dealership and they offered to have it detailed - which wouldn't do any good because clearly they just had it detailed and worked very hard to obscure the odor so someone wouldn't realize it at first look. My husband is making the haul now to return the minivan. It also has a door that won't properly close - not OK for a car full of little kids. We asked the dealership if they could give us some small compensation for making me and my baby sick and being dishonest about the state of the vehicle. We would never have given this vehicle a second look if they had told us it was a smoker's car. They said no. They claim to care for the customer and do what they can to make them satisfied. They made us sick. And they are not trustworthy when it comes to describing their vehicles. They have a love it or leave it policy or exchange it policy on their website that gave us a sense of security. Guess what? There's fine print that is not on their website that says it doesn't count towards a trade in. My husband called repeatedly, sent email after email, and wouldn't let up until they agreed to give us our car back. This has been an incredibly stressful experience. Never buying from Crain Kia again. More

They sell you a car and then never fix it. The worst service department I have ever dealt with. The intake people are very rude and condescending. They never want to touch your vehicle without The worst service department I have ever dealt with. The intake people are very rude and condescending. They never want to touch your vehicle without you agreeing to pay$180 check out time. Even though my van is still under warranty and I purchase $6400 in extended warranty (they never told me a price just that it's only a "couple extra dollars a month). What a rip off. I will never buy from Crain again and I will tell everyone never buy from them!! It's been a nightmare since the purchase. They take your money and send you on your way. I have other stories about their bad service but this is the most recent! More

Bought a 2020 Ford PK, a piece of trim was missing, they said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! More

Terrible communication on the set vice department side. Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone calls. No loaner vehicle yet. No end in sight. More

Rude unhelpful service department. Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they in Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they instructed when window problem returned and no one was available to checkout the car. They wanted me to make another appointment for intermitted problem. My husband being a technician for Dodge tried to call and he was given the same rude unhelpful service. I will never refer anyone to the people! I am thinking of trading in this vehicle. I do not want to deal with Crain and staff again! More

If you're looking for a car buying experience that redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star re redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star review; it's a testimonial to five incredible purchases and counting, each one smoother and more satisfying than the last. Jack isn't just a salesman; he's a car-buying therapist. He listens to your needs, understands your budget, and goes above and beyond to find the perfect fit. He's honest, patient, and genuinely invested in finding a car you'll love. Forget the high-pressure tactics and shady deals – Jack's all about building trust and making sure you're comfortable every step of the way. My first Kia from Crain was a nervous leap, but Jack made it feel like landing on a cloud. He answered every question, explained every option, and even threw in some car-life wisdom about maintenance and insurance. I left confident and excited, and that feeling has only grown with each purchase. Every visit to Crain Kia feels like a homecoming. Jack remembers my name, my family, and even the quirks of my driving habits (bless him!). He takes the time to catch up, celebrate life's milestones, and ensure my Kia family is always running smoothly. It's not just about sales; it's about building relationships. So, if you're looking for a car dealership that feels like family, with a sales consultant who's more friend than salesman, Crain Kia and Jack Nguyen are your dream team. They've earned not just five stars, but my unwavering loyalty and endless recommendations. Thanks for making car buying a joy, Jack! More

I love my new 23 Kia Sportage and my salesperson Crystal Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our nee Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our needs. We will definitely return when need to purchase again. She also helped my husband by his truck by looking for months for something he wanted. More

Krystal B is the absolute best. Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing fr Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing from her in the future. More