Crater Lake Ford

Crater Lake Ford turned my attitude of regretting buying a Ford around. Unfortunately, the Ford dealership in my town of Grants Pass Oregon, Mock Ford, is a place I wouldn't suggest to my worst enemy. But a Ford around. Unfortunately, the Ford dealership in my town of Grants Pass Oregon, Mock Ford, is a place I wouldn't suggest to my worst enemy. But this isn't about that dealership, it's about Crater Lake! Everyone was extremely warm and friendly when I arrived. Megan had won me over already over the phone, but was even more pleasant in person. She and Taylor were nice to have a little chat about dogs while I was waiting. Also, it was a pleasure to get to talk about Dobermans with Josh while I was finishing up with payment. Overall, I no longer dread having to take my Explorer in for service. It might be a 15 minute longer drive, but it's worth it! More

Truck became inoperable when I was out of town on vacation. Ford roadside assistance was excellent. Towed to crater lake ford for shift module replacement. Staff kept me apprised of progress on locat vacation. Ford roadside assistance was excellent. Towed to crater lake ford for shift module replacement. Staff kept me apprised of progress on locating this in-demand part. Just by luck the exact part showed up the next day and I was quickly on my way. No cost to me for any of this. A truly fantastic customer experience. More

Always a pleasant experience at Crater Lake Ford. They have always taken care of us with kind, thoughtful customer service. They have always taken care of us with kind, thoughtful customer service. More

I take several vehicles there and have bought two new ones in the last year. ones in the last year. More

Your service department was fantastic. Josh represent your organization well and takes pride and what he does. Whatever you’re paying him it’s not enough! Great guy. Josh represent your organization well and takes pride and what he does. Whatever you’re paying him it’s not enough! Great guy. More

I found the service department and service manager very easy to work with. Handled the situation very quickly after the initial plan was changed easy to work with. Handled the situation very quickly after the initial plan was changed More

The service on my Bronco has been great. Megan is friendly, knowledgeable and she keeps in contact with me regarding the status of my vehicle. Megan is friendly, knowledgeable and she keeps in contact with me regarding the status of my vehicle. More

John Oppy was awesome. Went above and beyond.He was terrific caring and has a great sense of humor. I was only in for an oil change and I was treated like I was buying a $1 Went above and beyond.He was terrific caring and has a great sense of humor. I was only in for an oil change and I was treated like I was buying a $100,000 car. More

My wife just got an oil change on her 2015 Ford Mustang at Crater Lake Ford. The service advisor upsold her a "oil crankcase cleaning service" ($48) and an "install premium engine oil conditioner" ($39). at Crater Lake Ford. The service advisor upsold her a "oil crankcase cleaning service" ($48) and an "install premium engine oil conditioner" ($39). Ford corporate specifically advises against either of these. I am looking for a service shop for my three Ford vehicles. Crater Lake Ford will is no longer being considered for my business. Their duplicity just lost them well over $2000 of work that needs to be done on my vehicles. More

Megan was fantastic, she kept me updated, explained everything clearly, and made my service experience stress free. everything clearly, and made my service experience stress free. More