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Crater Lake Mazda

Medford, OR

4.9
29 Reviews

2517 Biddle Road

Medford, OR

97504

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29 Reviews of Crater Lake Mazda

November 27, 2025

Great people. REALLY hard to make appointments. The people make the difference. The service advisors are excellent. More

by MHSFBay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Houghton
November 25, 2025

Tanner was very easy to work with. He knows the product well and answered all my questions and made the buying process stress free. I will easily recommend him to others More

by Ventcanyon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner, Vanessa
Nov 25, 2025 -

Crater Lake Mazda responded

We appreciate the 5-star review! Our team is so grateful for your feedback and it means the world to us that you felt so at ease with Tanner and the team. Thank you, from all of us at Crater Lake Mazda, we hope to see you again!

November 24, 2025

Everyone efficient focus to get things done! Good communication informative! Philip is an asset to your business! More

by Linda M Held
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Nov 24, 2025 -

Crater Lake Mazda responded

Linda, thank you for sharing your wonderful feedback about Philip and the rest of our team! We are proud to have your business at Crater Lake Mazda and look forward to seeing you down the road. Take care!

November 19, 2025

Tanner was a great salesmen. Very professional and informative. Phil in the service department was very nice was able to get my car right in and the new part replaced in a timely More

by archa5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner,Phil
Nov 19, 2025 -

Crater Lake Mazda responded

Thank you for choosing Crater Lake Mazda and for sharing your feedback! It's wonderful to hear that Tanner and Phil made your experience seamless. Safe travels!

November 18, 2025

The service manager is great! His name is Phillip. He is very knowledgeable and professional. More

by DawnisVillegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip and Ignacio
Nov 18, 2025 -

Crater Lake Mazda responded

Thank you for taking the time to leave a review! Our team is happy to hear that you enjoyed your visit and that Philip provided you the knowledge and professionalism that we strive for here at Crater Lake Mazda. We look forward to seeing you down the road!

November 16, 2025

The service department is efficient… good communication and an appointment was easy to schedule. The service manager is great! More

by lfaust1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Nov 17, 2025 -

Crater Lake Mazda responded

Thank you for your kind words! We’re happy to hear that you had a seamless and efficient experience with our service team. We appreciate your business and look forward to helping you again at Crater Lake Mazda!

November 11, 2025

Service department was outstanding. Vehicle repairs made on time and Garret (service technician) located and fixed a leak which was not part of the initial appointment. Phillip is alway More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip, Garett
Nov 11, 2025 -

Crater Lake Mazda responded

Jim, your feedback about Garret and Phillip is music to our ears! We're glad the team at Crater Lake Mazda Service Center took such good care of your vehicle. See you next time!

November 11, 2025

They provide excellent service, they are customer oriented are you asking for blah blah ??? dont over do it BLAH BLAH More

by DorisnChrisB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHIL
Nov 12, 2025 -

Crater Lake Mazda responded

Thank you, Doris! We're glad you had a fantastic experience with our team at Crater Lake Mazda and to hear that you were provided the excellent service that we strive for. Your feedback means a lot to us and we look forward to seeing you down the road!

November 09, 2025

I spent a pleasant hour getting my CX5 oil changed for my first time at Crater Lake Mazda ! Phil was the most competent and helpful Service Manager ever. He took excellent care of all my needs with the car. More

by wsonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Houghton, Tanner Newcombe
Nov 10, 2025 -

Crater Lake Mazda responded

Thank you for the 5-star review! We're so glad you enjoyed your experience with our team and that Phile made it that much better and took care of all your car needs. We look forward to seeing you again at Crater Lake Mazda. Safe travels!

October 13, 2025

They were very quick, informative, helpful . They have professional staff .that is all the words More

by Rgt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Houghton
Oct 13, 2025 -

Crater Lake Mazda responded

Thank you for the 5-star review! Quick, informative, helpful, and professional is the tippity-top of what we strive for and to hear you experienced it all means the world to us. We appreciate your business greatly and look forward to seeing you next time!

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