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Crest Cadillac - Service Center

Frisco, TX

4.8
587 Reviews

587 Reviews of Crest Cadillac - Service Center

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March 31, 2025

Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re glad to hear that our team provided clear explanations and that the process was smooth and efficient for you. We look forward to serving you again in the future!

March 31, 2025

Great and quick service! Love working with Arman, he provides great customer service. Will recommend 100%. More

by Homero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Arman. We appreciate your recommendation and look forward to serving you again in the future!

March 31, 2025

Should not take over 2 weeks to get a loaner car when my car has a check engine light on and is under warranty. The thermostat quit working as did the A/C. When was the last time you drove a car for 2 weeks More

by JERRY_L_MCNEILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs. 4
Apr 01, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 31, 2025

Logan was great! I give him a 10 with out a doubt! Good job Logan! More

by RMINER0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Logan provided top-notch service and earned a perfect 10 from you. We'll be sure to pass along your kind words. Let us know if we can assist you in the future!

March 31, 2025

Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Charles went above and beyond to assist you. We truly appreciate your feedback and are happy to know that you had such a positive experience!

March 31, 2025

The service at Creat was fabulous. Arman was responsive through the check in process and throughout the duration of service. More

by MIZZO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that you had a fabulous experience and that Arman provided responsive service throughout your visit. We truly appreciate your kind words and look forward to assisting you again in the future!

March 30, 2025

Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our team, from the initial phone call to working with the service advisor, was such a positive one. Providing excellent customer service is always our goal, and we appreciate your kind words. We look forward to working with you again soon!

March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 30, 2025

The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand that servicing a turbo engine can sometimes come with higher costs, and we appreciate your understanding. If you have any questions or concerns about future services, please don’t hesitate to reach out. We value your continued trust in us!

March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your patience, and we truly appreciate your understanding. We're glad to hear that Arman provided excellent service, and we hope the issue is resolved to your satisfaction. If you have any further concerns, don't hesitate to reach out.

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