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Crest Cadillac - Service Center

Frisco, TX

4.8
653 Reviews

653 Reviews of Crest Cadillac - Service Center

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April 19, 2025

OutStanding services the service personnel was very polite and I was in and out in less then 2 hours More

by ROBBEN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're thrilled to hear that you had an outstanding experience and that our service team was both polite and efficient. It’s great to know you were able to get in and out in under two hours. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Service team and Monica are always great! Easy to drop off and to pickup your vehicle. More

by PTIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Apr 22, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that both our service team and Monica consistently provide excellent service. It's wonderful to know that the drop-off and pickup process has been smooth and easy for you. We truly appreciate your loyalty and look forward to assisting you again in the future!

April 19, 2025

Very courteous service at the dealership! I was promptly greeted by the service assistants. Loaner car was provided as scheduled. More

by KAGRA56522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our courteous service team. It's great to know that you were promptly greeted and that the loaner car was provided as scheduled. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Dealer forgot to give me my fix fey when I left. Other than that everything was fine. No problem More

by Charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that everything else went smoothly with your visit, but we’re sorry to hear your fixed key wasn’t provided when you left. If you haven’t already received your key, please don’t hesitate to reach out—we’d be happy to make sure it gets to you. Thanks again for your review and for giving us the opportunity to assist you!

April 16, 2025

Have been working with vest Caddilac for past 10 years have always found them very helpful knowledgeable and professional I have very good relationships with all the people I have worked with. More

by SOSHEELNAYYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Crest Cadillac responded

Thank you for your loyalty over the past 10 years and for sharing such kind words about your experience. It's wonderful to hear that our team has consistently provided you with helpful, knowledgeable, and professional service. We're especially glad to know you've built strong relationships with the team members you've worked with—that kind of trust means a lot to us. We truly appreciate your continued support and look forward to serving you for many more years to come.

April 16, 2025

I was supposed to be scheduled for a Zaktek reapplication, but wasn’t on the list when I got there. Chris was immediately available to jump in and get it all set up and get me on my way. More

by jje33164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
Apr 17, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris was able to step in and get everything sorted out for you right away. We understand how important it is for things to go smoothly, and we're thrilled that Chris made sure you were taken care of and on your way. We appreciate your patience and are grateful for the opportunity to serve you!

April 15, 2025

Logan got me in quickly & finish service right on time when he said. Great service More

by dan@cdsresources.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan was my service manager. Five star
Apr 16, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're happy to hear that Logan was able to get you in quickly and complete your service right on time. Providing prompt and reliable service is always our goal, and we're glad we could deliver that for you. We appreciate your support and look forward to your next visit!

April 15, 2025

Each visit to this Service Center is a great experience. My Service Advisor, Shawn Barron, is knowledgeable and communicates promptly and honestly. I recommend him and this Service Center. More

by RDKLUGHJR
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Apr 16, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're so pleased to hear that each visit to our Service Center has been a positive one. Shawn Barron truly takes pride in providing clear, honest communication and knowledgeable support, and we're glad that has stood out to you. We appreciate your recommendation and look forward to continuing to serve you!

April 15, 2025

This is my 2nd Cadillac from Crest, and I have been a customer for many years. I experienced great customer service as always. Thank you, Logan! More

by gs101906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Apr 16, 2025 -

Crest Cadillac responded

Thank you for being a loyal customer and for sharing your positive experience! We’re thrilled to hear that Logan was able to continue providing you with great service. It's always a pleasure to know our long-time customers are satisfied. We appreciate your continued trust in us, and if there's anything else we can assist with, don't hesitate to reach out!

April 15, 2025

Took a while to get car back, and I do not know the reason why. More

by GSIEB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maritza Manzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Crest Cadillac responded

Thank you for your review and for sharing your experience with us. We're glad to know you received your vehicle back, though we understand that the delay without clear communication may have been frustrating. Keeping our customers informed throughout the process is important to us, and we appreciate you bringing this to our attention. Your feedback helps us improve how we communicate updates, and we’ll make sure it's shared with the appropriate team. We truly value your business and the time you took to provide your thoughts. If you would like to discuss this further, please feel free to reach out to James Freel, Service Director, at jfreel@vtaig.com.

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