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Crest Cadillac - Service Center

Frisco, TX

4.8
653 Reviews
Call Service Center (469) 919-5551

653 Reviews of Crest Cadillac - Service Center

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April 08, 2025

Crest service department is top notch. My service manager Shawn Barron is the best in the business. Always a perfect service experience. Very professional and always accommodating. More

by GAKOPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so pleased to hear that Shawn consistently provides you with a top-notch service experience. It’s great to know that his professionalism and accommodating nature make each visit a positive one. We truly appreciate your continued trust in our service department and look forward to serving you again in the future!

April 08, 2025

Bryan Oldan took excellent care of me and my XT5. The service department is the reason I stay with Crest. More

by wm.ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byran Oldan, Service
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Bryan took excellent care of both you and your XT5. It's wonderful to know that our service department has earned your continued trust. We truly appreciate your loyalty and look forward to taking care of your vehicle for many more visits to come!

April 08, 2025

It's best for me not to comment. It wouldn't be good for your business. More

by CALIFELITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armina
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Apr 08, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig,com to further discuss your concern.

April 08, 2025

Problem was analyzed and a temporary f ix put in place. All done pleasantly and professionally. More

by CRWIENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that the issue was addressed promptly and that the temporary fix was put in place with professionalism and a positive attitude. Providing effective solutions while maintaining a pleasant experience is always our goal. We appreciate your trust and are here if you need any further assistance!

April 08, 2025

My experience was very positive. I needed fast and efficient service, and that is what I got. More

by jplay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience and that we were able to meet your need for fast and efficient service. Providing timely and effective solutions is always our priority, and we're happy we could deliver. We appreciate your trust and look forward to assisting you again in the future!

April 08, 2025

They make things convenient and work for the customer. We appreciate Logan and his attention to detail. More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team, especially Logan, has made things convenient for you and that his attention to detail stood out. We always aim to put our customers first, and it’s wonderful to know that you had such a positive experience. We truly appreciate your feedback and look forward to serving you again!

April 08, 2025

My car was checked in at the appointed time by a very courteous service person. I waited in the comfortable waiting room (and had coffee) until the repair was done. Checkout was fast and I left with a ne More

by MAYFIELDS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ti and Bryan Oldham
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your great feedback! We're so glad to hear that your experience was smooth and efficient from start to finish. It's wonderful to know that our team provided courteous service and that you were comfortable while waiting. We're also happy to hear you left with a new tire and a clean car! We truly appreciate your kind words and look forward to assisting you again in the future.

April 08, 2025

Crest Cadillac has always gone above and beyond their service, but that being said it would be nice if you had something other than coffee when your going to be there more than several hours specially on More

by DIANE.CARPENTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan and Arman
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback and for your continued trust! We're thrilled to hear that our service has consistently exceeded your expectations. We appreciate your suggestion about offering additional refreshments, especially for longer visits, and will definitely take it into consideration to improve the experience for our guests. Your input is valuable, and we look forward to continuing to provide excellent service for you!

April 08, 2025

Crest service department is top notch. The service manager Logan McPherson is the best in the business. Always makes the service experience enjoyable. When he’s not available Greg Vetra More

by CHRISTLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson, Greg Vetrano
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan and Greg have consistently provided you with excellent service. It’s great to know that their dedication and commitment make each visit enjoyable. We’re fortunate to have such a skilled team, and we truly appreciate your recognition of their efforts. Your continued trust in our service department means a lot to us!

April 07, 2025

Awesome service Logan is so nice and helpful. Your service team always does a fantastic job. Thanks so much for excellent service More

by VIC11303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Apr 08, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that Logan and our service team consistently provide excellent service. It’s great to know you feel well taken care of, and we truly appreciate your kind words. We're always here to help, and we look forward to serving you again in the future!

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