Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
574 Reviews
Call Service Center (469) 919-5551

576 Reviews of Crest Cadillac - Service Center

Sort by
February 14, 2025

Service is great! Sales is a bit dishonest. I bought 2 vehicles last year and now I want a third but my EV has been in and out of the shop all year…this could’ve bee More

by Steven M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Arreaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Report | Print
Feb 14, 2025 -

Crest Cadillac responded

Your feedback is grreatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss you concern.

Feb 15, 2025 -

Steven M responded

Thank you but I think if it's important to Caleb, he should reach out to me as the customer.

February 14, 2025

Logan was great to work with and the communication and check out process was flawless. More

by besse52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Feb 18, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We’re so glad to hear that Logan provided excellent service and that the communication and checkout process went smoothly. We always strive to make the experience as seamless as possible, and we’re happy to know we met your expectations. We look forward to working with you again in the future!

February 14, 2025

Logan always come through for any service need we might have. Explains in great detail what work is being done and always every question we might have. He makes it very easy to be a repeat customer. More

by RICHARDBROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
Report | Print
Feb 18, 2025 -

Crest Cadillac responded

Thanks for the fantastic review, Richard! We're thrilled to hear that Logan has been consistently helpful and informative. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence!

February 13, 2025

Always excellent, done right, returned on time, and cleaner than when I brought the car in. More

by BUDDIEBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Crest Cadillac responded

Thank you for the amazing review! We’re so glad to hear that your experience was excellent, and that we were able to get your car back to you on time and in even better condition. We always aim to provide top-notch service, and your feedback means the world to us. We look forward to seeing you again soon!

February 13, 2025

Logan is great to work with! Always keeps me informed and very knowledgeable about what my vehicle needs. More

by abailey27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Feb 17, 2025 -

Crest Cadillac responded

Thank you for the wonderful review! We're so glad to hear that Logan has been great to work with and kept you well-informed. It’s always great to know that our team is providing knowledgeable service for your vehicle's needs. We appreciate your feedback and look forward to working with you again soon!

February 13, 2025

Our first service on our 2024 Escalade was done well and completed in 90 minutes More

by LANAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A new customer rep
Report | Print
Feb 18, 2025 -

Crest Cadillac responded

Thank you for the great review! We’re so glad to hear that your first service on your 2024 Escalade went smoothly and was completed in a timely 90 minutes. We always strive to provide efficient and high-quality service, and we’re happy to have met your expectations. We look forward to serving you again in the future!

February 12, 2025

excelent service from Logan McPherson. Very proffesional and responsive. service was don accurately and promptly More

by PIONEER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We're thrilled to hear that Logan McPherson provided excellent service and that everything was handled professionally and promptly. We take great pride in our team, and it's wonderful to know that their efforts made a positive impact on your experience. We truly appreciate your feedback and look forward to assisting you again in the future!

February 12, 2025

Logan always does an outstanding job of communicating and follow through. My entire service experience was excellent from top to bottom. More

by EILEENK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson was outstanding. Always on point.
Report | Print
Feb 13, 2025 -

Crest Cadillac responded

Thank you for the wonderful review! We're so glad to hear that Logan provided excellent communication and follow-through throughout your service experience. It's great to know that your entire experience was top-notch from start to finish. We truly appreciate your kind feedback and look forward to serving you again soon!

February 11, 2025

Logan my service adviser was great, he took care of all the warranty issues on my vehicle in a very timely matter. Great communication throughout the process. More

by JUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Feb 12, 2025 -

Crest Cadillac responded

We're delighted you were happy with the service you received from Logan. It's fantastic that he was able to address your warranty issues efficiently and keep you well-informed throughout the process. Thank you for sharing your experience.

February 11, 2025

Great customer service. Very polite. Answered all my questions. Went the extra mile to do research on a question. More

by RENAELAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Feb 12, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear that our team provided you with excellent service and went the extra mile. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

1
...
28
29
30
...
58