Back

Crest Cadillac - Service Center

Frisco, TX

4.8
624 Reviews

624 Reviews of Crest Cadillac - Service Center

Sort by
March 08, 2025

Easy to drop off and pick up. Ride share service (Alto) is always pleasant and convenient. More

by DEB_DALLASX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our drop-off and pick-up process. We are glad to hear that you find our ride share service with Alto pleasant and convenient. Your satisfaction is our priority, and we look forward to serving you again soon.

March 07, 2025

Crest has Very professional service and always puts the customer first. I love the follow up afterwards More

by pamschelldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vertrano
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our professional service and commitment to putting customers first. We are glad to hear that you appreciate our follow-up efforts and look forward to serving you again in the future.

March 07, 2025

I feel very comfortable with you , you did a great job. I really appreciate the work and help I received from Monica, she is amazing, thanks for everything. More

by Jmilenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mónica
Mar 10, 2025 -

Crest Cadillac responded

We are thrilled to hear that you feel very comfortable with us and appreciate the great job Monica did. Your kind words about her amazing work mean a lot to us. Thank you for your feedback!

March 07, 2025

All was good. Addressed all issues with my car. Wish they would drop the credit card 3% fee. More

by Dawnolson001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that all issues with your car were addressed. We appreciate your suggestion regarding the credit card fee and will take it into consideration as we strive to improve our services.

March 06, 2025

Excellent service and support. Exceptional customer service from my service advisor, Bryan Oldman. I live in Central Texas and have visited a few Cadillac dealerships in Houston, C More

by LOPEZROBERT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your kind words about our service. We are thrilled to hear that Bryan Oldman provided you with exceptional customer service and that you consider us to be the best dealership in Texas. Your satisfaction and loyalty mean a lot to us, and we look forward to serving you again in the future.

March 06, 2025

Monica took great care of me. Think 750$ for a mouse chewing a connection.to water pump Is ridiculous pricing but my service rep Was great. Doing a little research online find o More

by MNSTUDER
Recommend Dealer
Yes
Employees Worked With
Monica was my service rep 5 stars for her
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that Monica took great care of you during your visit. We understand your concerns regarding the pricing and appreciate your research on the issue. Your satisfaction is important to us, and we hope to assist you again in the future. Please feel free to reach out to us directly with any questions or concerns.

March 06, 2025

Monica's attention to customer service is second to none. Her efforts alone have made me a customer for life! I found myself needing service in a flash to pick up my littles from school, she got me in and More

by CHARTLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that Monica's exceptional customer service made such a positive impact on your experience. We strive to provide quick and caring service, and it's great to know that we succeeded in meeting your needs. Your loyalty means a lot to us!

March 05, 2025

Very prompt and excellent service at my home. Very nice technician, Josh. Thank you very much. More

by JO-LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Crest Cadillac responded

Thank you for your kind words about our service! We are thrilled to hear that you found our service prompt and that Josh provided excellent assistance at your home. Your satisfaction is our priority, and we appreciate your feedback.

March 04, 2025

Chase is the best service advisor. Services were done correctly and they were very responsive and helpful. More

by LONGHORNC72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Crest Cadillac responded

Thank you for your kind words about Chase and our service. We are thrilled to hear that you found our team responsive and helpful, and that the services were completed to your satisfaction. Your feedback motivates us to continue providing the best service possible.

March 03, 2025

I've had several Cadillacs from Crest and service was a major consideration. Paul Zugelder was my technitian for years and Chase Ybarra seems to have picked up where Paul was when he retired. More

by GARRISONGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
Mar 04, 2025 -

Crest Cadillac responded

Thank you for your continued trust in Crest! We're so glad to hear that Chase Ybarra has continued the excellent service you’ve come to expect from Paul Zugelder. We truly appreciate your loyalty and look forward to continuing to provide you with outstanding service for your Cadillac in the future!

...
29
...