Crest Ford
Flat Rock, MI
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Very calm environment with a great sales and FI staff who were very straight forward and transparent with the transaction making it an outstanding experience. I would recommend this dealership to my friends were very straight forward and transparent with the transaction making it an outstanding experience. I would recommend this dealership to my friends and colleagues. More
needed a new transmission it was under warranty called them set up a appointment was worried because the warranty was almost up and i needed a loner they told me not to worry that as long as i was in the them set up a appointment was worried because the warranty was almost up and i needed a loner they told me not to worry that as long as i was in the system i was good fast forward 11 months later trans started slipping again called for a second time they remembered me and knew i needed a loner set the appointment up day before i was going to bring it in they called and said they didn't have a loner yet they would call me when they get one i called july 17 my appointment was august 11 the warranty was up on the 8th didn't worry bout it because of the first time when they said as long as i was in the system i was in contact with them every few days finally get it in there its now mid november they don't call bout the car till december and they say the warranty is up i was confused and talked to everyone up the line to help even contacted the owner all they would do is wave the labor and i had to fork over 2600 i feel ripped off will never go there again. More
I am Totally Thrilled with the fabulous service I received on my F-150. They went over and above Quality Repairs!! I highly recommend using Crest Ford for all your repairs. Excellent!! Bill kept us received on my F-150. They went over and above Quality Repairs!! I highly recommend using Crest Ford for all your repairs. Excellent!! Bill kept us informed on the progress of work. Chris and Conner were Awesome!! More
Brought my 2024 Bronco Wildtrak deluxe 2 dr in for service. Oil changed was promptly accommodated so then drove over to the write up area for a recurring issue. Scheduled next day appointment. Brought service. Oil changed was promptly accommodated so then drove over to the write up area for a recurring issue. Scheduled next day appointment. Brought in said vehicle for inspection to find the issue. Part was ordered and install scheduled. Part promptly arrive in a day. Came in for the repair.. Technician quickly made the repair, checked all systems and levels .. issue resolved under warranty with my cost of a part. FREEDOM, my named Bronco is bucking and raring to roam. Thank you to the entire Service Team from write-up to the Technician to the supplier of coffee to the Cashier. Crest is my small town Big Service Ford Dealer. Craig C Morgan / my Grandson, Cameron, agrees too. More
Customer Service was excellent my Salesman Ken in used cars was the best would recommend anyone who’s looking to buy a car to go to Ken in Used Cars cars was the best would recommend anyone who’s looking to buy a car to go to Ken in Used Cars More
We didn't realize that we were going to be made the fool of for our April 1, 2025 purchase of a 2017 Ford Escape. Less than two weeks later the engine blew on us. Although Crest was nice enough to offer u of for our April 1, 2025 purchase of a 2017 Ford Escape. Less than two weeks later the engine blew on us. Although Crest was nice enough to offer us a small amount of money, it was a small fraction of the cost of the new engine we needed to put in. Once we got the car back from our mechanic, new engine and all, the turbo went out. Got it back and then the compressor needed to be replaced. Now for the joke: the transmission is going! And Ford will not help us. So disappointed. More

