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Crest INFINITI - Service Center

Frisco, TX

4.8
427 Reviews

427 Reviews of Crest INFINITI - Service Center

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June 20, 2025

Everything was fine except the check out girl was quite reluctant to gove me a copy of the documents i signed.. More

by LORAGOFF75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't talk to that guy
June 20, 2025

Crest provided a great experience for every step of my car service. The service department answered my call quickly and professionally to schedule an appointment. They were flexible with timing. Robe More

by Evie.bruser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
June 20, 2025

The service at Crest Infiniti is always top-notch! Robert M consistently goes above and beyond to ensure everything is done promptly and correctly the first time. I truly appreciate the attention to d More

by Stanford440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
June 19, 2025

Great service. Fast and great communication will be coming back to do my next service More

by DENILSON.ALVARENGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Feedback on service items needed and cost is fast and professional. Service oriented group to deal with. More

by SNOWDIANEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

A two hour wait just seems too excessive for the routine services that we received. More

by monicapbeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure who.
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your feedback, Monica. We appreciate you taking the time to share your experience. We're always looking to improve our service times and will address your concerns with our team. Your satisfaction is important to us!

June 18, 2025

Crest infiniti customer agents were very professional, polite and diligent. They came twice to let me know where in the timeframe the mechanics services is. If they see a little issue with the car, they s More

by flaurist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear our team provided you with such attentive service and that you enjoyed the amenities in our waiting area. Your feedback motivates us to maintain our high standards. We look forward to seeing you again!

June 18, 2025

The service advisors are very attentive. Check-in is quick but thorough. The work is done very well and communication upon completion is timely. More

by bepk4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that our service advisors provided attentive care and that you appreciated the quick and thorough check-in. We strive for excellence in both service and communication, so it’s great to know we met your expectations!

June 16, 2025

I'm happy with the service. However, I find that you have too many surveys. I'm not going to write an essay for my experience with an oil change. More

by DEAN.BISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest INFINITI responded

Thank you, Dean, for your positive feedback! We're glad to hear that you were happy with the service provided. We appreciate your input regarding the surveys and understand that they can feel overwhelming at times. Your thoughts are valuable to us as we strive to improve our processes. We look forward to serving you again!

June 16, 2025

Troy is great to work with. Always helpful and thorough. Never worry about my vehicle when he has it. More

by COURTNEYKORESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jun 18, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that Troy has provided you with such excellent service. Our team strives to ensure that our customers feel confident and well taken care of when it comes to their vehicles. We appreciate your feedback and look forward to continuing to assist you in the future!

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