Crest Volvo Cars - Service Center

So, we had a 9:15 am appt. When dropping off the car we were told it would take 2-3 hours to update the computer for a recall notice. We did get a loaner, but were limited to When dropping off the car we were told it would take 2-3 hours to update the computer for a recall notice. We did get a loaner, but were limited to a 60 mile range. We live at the edge of that distance so we hung around near the dealership. We called about 2pm (4.5 hours from check in) to check on status and no one returned our call. We stopped by to be told it was "on deck" to be next in line and it would be 2-3 more hours. When we asked why it was taking so long to get started they said because we took a loaner and therefore it would be worked in. That would have been handy information at the time we made the appt. At 6pm we called again and left a second request to update our vehicles status and no one called us back.. again. As we pulled up to the dealership @ 6:30 someone from service finally answered the phone but were not able to give us status. We went inside then and only then did we get confirmation it was ready. We were told they called us, they had the right numbers, but neither of us had missed calls from the service department. The car had gotten the computer reprogram but not the cleaning promised with the service. The gracious and kind service valet cleaned the car. We didn't mind leaving the car all day, but we should have been told that was going to be the case up front. We should have been told the loaner had limited mile radius when making the appointment so we could have brought one of our other vehicles to return home. We should have received prompt return calls or texts on the status of the vehicle when we called and left messages. We should not have been "fibbed" to when they tried to explain they had called. I'm not saying they didn't call some number but not ours which were clearly listed on the form. And if cleaning the vehicle we should have received a clean car. I was actually appalled when the older gentlemen doing valet did the work. He was kind and courteous and the only reason this isn't a zero star review. Crest had a reputation for customer service which brought us to the dealership. They did not show that reputation on this visit. Be up front and informative to your customers, we ARE NOT as familiar with the process as you are. My recommendation is to tell the customer how the process works, what to expect in terms of repair duration and prepare us for any constraints, like the loaner vehicle mileage. Do this when we make the appt not when we get to the dealer. And do not tell us you called without having left a message. We liked the sales reps, love the valet who helped us at service, but the overall service experience was poor. More

Great job by Mark and overall great people at the service center. Very welcoming bunch of team center. Very welcoming bunch of team More

Jordon was really helpful and addressed all my issues. Crest Volvo was very accommodating and Crest Volvo was very accommodating and More

While I wasn't expecting to have my car in the service dept at 700 miles, Jordan was easy to work with and very communicative. Loaner process was also very smooth. dept at 700 miles, Jordan was easy to work with and very communicative. Loaner process was also very smooth. More

Crest Volvo communicated well and took care of the car's needs. Would recommend! I purchased my used BMW from this dealership, and noticed there was work that needed to be done. They took care of it right a needs. Would recommend! I purchased my used BMW from this dealership, and noticed there was work that needed to be done. They took care of it right away! More

Crest Volvo Cars' service department took excellent care of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment sys of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment system, and met me once again just over 24 hours later to exchange vehicles. My service advisor, Bryce Williams, sent me updates and videos consistently to make sure that I was kept up to date. It was the easiest service experience that I've ever had! Many thank yous to my new favorite service shop! More

Mark was professional courteous and got my car done in a timely manner. I wouldn’t recommend Mark if you need an advisor.. timely manner. I wouldn’t recommend Mark if you need an advisor.. More

Excellent check in procedure and completed work as promised... on time and at the quoted cost. Thanks for the help Ally! I also appreciate the car wash!!! promised... on time and at the quoted cost. Thanks for the help Ally! I also appreciate the car wash!!! More

Excellent customer service, Jordan Farmer is excellent, he has always been very professional and courteous he has always been very professional and courteous More

Always great service with Crest Volvo. They are prompt in greeting me and getting me to my service advisor and I never wait there long. Making appointments is so easy and all the staff are They are prompt in greeting me and getting me to my service advisor and I never wait there long. Making appointments is so easy and all the staff are terrific. More