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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,314 Reviews

1,314 Reviews of Crest Volvo Cars - Service Center

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May 29, 2025

Always great service with Crest Volvo. They are prompt in greeting me and getting me to my service advisor and I never wait there long. Making appointments is so easy and all the staff are More

by GLAMOTHE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you consistently receive great service with us. Our team takes pride in providing prompt and efficient service, and it's fantastic to know that you find the appointment process easy and our staff to be terrific. We appreciate your support and look forward to serving you again in the future!

May 29, 2025

They did a good job completing the service in a reasonable amount of time. Good communication during the process. More

by LOLLISFLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience with us. We are pleased to hear that you were satisfied with the service and the communication throughout the process. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service.

May 28, 2025

It was very easy getting an appointment and my rep walked me through everything seamlessly. More

by Cwood000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you found the appointment process easy and that our representative provided you with seamless support. Our team is dedicated to ensuring a smooth experience for our customers, and it's great to know we met your expectations. We look forward to serving you again!

May 28, 2025

My vehicle was returned to me in like new condition. Thanks for the attention to detail. More

by w.kelley10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that your vehicle was returned to you in like new condition. Our team takes great pride in their attention to detail, and it's rewarding to know that it made a positive impact on your experience. Thank you for choosing us!

May 28, 2025

Everyone is so helpful and willing to help. I truly appreciate my advisor Lyn Ford and the people who handle the loaner cars. More

by FRAUBETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina - handles loaners and payments
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Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team, especially with Lyn Ford. It's our goal to provide exceptional service and support, and we are glad that our efforts made a difference for you. We look forward to serving you again!

May 27, 2025

Ally addressed my issues timely. Rental car processed went smoothly. Hopeful that software update fixed starting issue. More

by TLT2596
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We’re glad Ally was able to assist you promptly and that the rental car process went smoothly. We hope the software update resolves the starting issue for you!

May 27, 2025

Jordan always communicates well and takes care of any issues promptly and professionally. Thank you! More

by RROSEMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you so much for your feedback! We're thrilled to hear that Jordan communicates well and handles everything promptly and professionally. He truly values taking great care of our customers, and we’ll be sure to share your kind words with him. We appreciate your support!

May 26, 2025

Great service and helpful staff. Ally and Nixon were fabulous and went above and beyond assisting me when I didn’t have an appointment. More

by DJN747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nixon
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May 28, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team. Ally and Nixon truly embody our commitment to exceptional service, and we’re glad they could assist you beyond your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.

May 26, 2025

The process of dropping off and picking up is very efficient. I appreciate the videos showing what repairs need to be addressed. I will be back for future maintenance. More

by CCPM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our drop-off and pick-up process efficient and that the videos detailing necessary repairs were helpful. We look forward to welcoming you back for your future maintenance needs!

May 24, 2025

I was a little disappointed that when we picked up the car it had not been washed. It was so dirty, we had to stop and wash the windows to be able to see safely. I realize we did not have service complet More

by JACKLHAYNES
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Volvo Cars responded

Hi Jack, thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that receiving a clean vehicle is important, and we regret that the car did not meet your expectations at the time of pickup. We strive to provide the best service possible, and we take your comments seriously as we continually work on improving our processes. If you would like to discuss your experience further, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688. Thank you again for your review, and we hope to serve you better in the future.

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