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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,320 Reviews

1,320 Reviews of Crest Volvo Cars - Service Center

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May 28, 2025

Everyone is so helpful and willing to help. I truly appreciate my advisor Lyn Ford and the people who handle the loaner cars. More

by FRAUBETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina - handles loaners and payments
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Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team, especially with Lyn Ford. It's our goal to provide exceptional service and support, and we are glad that our efforts made a difference for you. We look forward to serving you again!

May 27, 2025

Ally addressed my issues timely. Rental car processed went smoothly. Hopeful that software update fixed starting issue. More

by TLT2596
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We’re glad Ally was able to assist you promptly and that the rental car process went smoothly. We hope the software update resolves the starting issue for you!

May 27, 2025

Jordan always communicates well and takes care of any issues promptly and professionally. Thank you! More

by RROSEMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you so much for your feedback! We're thrilled to hear that Jordan communicates well and handles everything promptly and professionally. He truly values taking great care of our customers, and we’ll be sure to share your kind words with him. We appreciate your support!

May 26, 2025

The process of dropping off and picking up is very efficient. I appreciate the videos showing what repairs need to be addressed. I will be back for future maintenance. More

by CCPM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our drop-off and pick-up process efficient and that the videos detailing necessary repairs were helpful. We look forward to welcoming you back for your future maintenance needs!

May 26, 2025

Great service and helpful staff. Ally and Nixon were fabulous and went above and beyond assisting me when I didn’t have an appointment. More

by DJN747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nixon
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May 28, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team. Ally and Nixon truly embody our commitment to exceptional service, and we’re glad they could assist you beyond your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.

May 24, 2025

Lyn is fantastic, and has been each time I’ve visited the dealership for service since 2012. The service experience is super smooth and all work is taken care of in a timely manner. More

by NEALEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Thank you, Neal, for your wonderful feedback! We are thrilled to hear that Lyn has consistently provided you with fantastic service since 2012. Our team strives to ensure a smooth and timely service experience for all our customers, and it’s great to know we are meeting your expectations. We look forward to serving you again soon!

May 24, 2025

I was a little disappointed that when we picked up the car it had not been washed. It was so dirty, we had to stop and wash the windows to be able to see safely. I realize we did not have service complet More

by JACKLHAYNES
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Volvo Cars responded

Hi Jack, thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that receiving a clean vehicle is important, and we regret that the car did not meet your expectations at the time of pickup. We strive to provide the best service possible, and we take your comments seriously as we continually work on improving our processes. If you would like to discuss your experience further, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688. Thank you again for your review, and we hope to serve you better in the future.

May 23, 2025

Keith is excellent to work with and does a great job communicating. I appreciate how he keeps me updated More

by HJTBURLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
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May 27, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience working with Keith. Effective communication is a priority for us, and it’s great to know that Keith's efforts to keep you updated made a difference. We appreciate your support and look forward to continuing to assist you in the future.

May 23, 2025

It has been a great relationship with Crest Volvo so far. Their service and professionalism is top notch 👌. More

by DSUDANDRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you have had a great experience. Our team is dedicated to providing top-notch service and professionalism, and it’s rewarding to know that our efforts are appreciated. We look forward to continuing our relationship with you!

May 23, 2025

Mark was the advisor I initially met with and he was very nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible. More

by Kristin Cunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Crest Volvo Cars responded

Thank you, Kristin, for your wonderful feedback! We're thrilled to hear that your interaction with Mark was positive and that he made a lasting impression. We appreciate your preference for working with him in the future, and we will certainly do our best to accommodate that request. Thank you again for your kind words!

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