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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,326 Reviews

1,326 Reviews of Crest Volvo Cars - Service Center

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May 26, 2025

The process of dropping off and picking up is very efficient. I appreciate the videos showing what repairs need to be addressed. I will be back for future maintenance. More

by CCPM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our drop-off and pick-up process efficient and that the videos detailing necessary repairs were helpful. We look forward to welcoming you back for your future maintenance needs!

May 24, 2025

Lyn is fantastic, and has been each time I’ve visited the dealership for service since 2012. The service experience is super smooth and all work is taken care of in a timely manner. More

by NEALEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Crest Volvo Cars responded

Thank you, Neal, for your wonderful feedback! We are thrilled to hear that Lyn has consistently provided you with fantastic service since 2012. Our team strives to ensure a smooth and timely service experience for all our customers, and it’s great to know we are meeting your expectations. We look forward to serving you again soon!

May 24, 2025

I was a little disappointed that when we picked up the car it had not been washed. It was so dirty, we had to stop and wash the windows to be able to see safely. I realize we did not have service complet More

by JACKLHAYNES
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Crest Volvo Cars responded

Hi Jack, thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that receiving a clean vehicle is important, and we regret that the car did not meet your expectations at the time of pickup. We strive to provide the best service possible, and we take your comments seriously as we continually work on improving our processes. If you would like to discuss your experience further, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688. Thank you again for your review, and we hope to serve you better in the future.

May 23, 2025

Great experience with Mark and the service dept. He clearly laid out my options and didn’t try to upsell me on anything. Exactly what I asked for and when they spotted an issue, they got the work d More

by mark_b_marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Crest Volvo Cars responded

Hi Mark, thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with our service department. Our team is dedicated to providing clear information and genuine support, so it's rewarding to know that we met your expectations. We appreciate your recognition of our efforts to address issues promptly and transparently. We look forward to serving you again in the future!

May 23, 2025

Keith is excellent to work with and does a great job communicating. I appreciate how he keeps me updated More

by HJTBURLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
May 27, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience working with Keith. Effective communication is a priority for us, and it’s great to know that Keith's efforts to keep you updated made a difference. We appreciate your support and look forward to continuing to assist you in the future.

May 23, 2025

It has been a great relationship with Crest Volvo so far. Their service and professionalism is top notch 👌. More

by DSUDANDRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you have had a great experience. Our team is dedicated to providing top-notch service and professionalism, and it’s rewarding to know that our efforts are appreciated. We look forward to continuing our relationship with you!

May 23, 2025

Mark was the advisor I initially met with and he was very nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible. More

by Kristin Cunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Crest Volvo Cars responded

Thank you, Kristin, for your wonderful feedback! We're thrilled to hear that your interaction with Mark was positive and that he made a lasting impression. We appreciate your preference for working with him in the future, and we will certainly do our best to accommodate that request. Thank you again for your kind words!

May 21, 2025

Lyn, treated me with respect and explained things to me so I could understand. Also he listened to my concerns. My last encounter did not go so well and because of Lyn my faith in this company has been r More

by lolojacksoncarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Crest Volvo Cars responded

Thank you, Lolo, for your wonderful feedback. We are thrilled to hear about your positive experience with Lyn. Our team is dedicated to providing respectful and attentive service, and it’s heartening to know that Lyn was able to restore your faith in us. We appreciate your recognition of his efforts, and we will be sure to share your kind words with him. Thank you for choosing us!

May 20, 2025

Crest Volvo keeps proving to be a car dealership you can depend on. It offer first class service and courtesy. I will always be a customer of Crest Volvo… More

by tmendheim58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you find us to be a dependable dealership. Providing first-class service and courtesy is our top priority, and it's rewarding to know that we have met your expectations. We look forward to continuing to serve you in the future.

May 19, 2025

Jordan is the best. He is always honest and enjoyable to work with. Takes interest in our needs. More

by Kathy R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Crest Volvo Cars responded

Thank you, Kathy, for your wonderful review! We are thrilled to hear such positive feedback about Jordan. It’s great to know that he has made a meaningful impact by being honest and attentive to your needs. We appreciate your support and look forward to continuing to provide you with excellent service!

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