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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,326 Reviews

1,326 Reviews of Crest Volvo Cars - Service Center

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May 19, 2025

Thank you for the incredible friendly service! It was simple and painless. We appreciate all you do! More

by Randall Nixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Crest Volvo Cars responded

Randall, thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. Our team is dedicated to providing friendly and efficient assistance, and it’s rewarding to know that our efforts have made a difference for you. We appreciate your support and look forward to serving you again in the future!

May 18, 2025

Lyn at Crest Volvo was very helpful and provided great customer service during my 3 year maintenance service. More

by ALICIAF122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you, Alicia, for your wonderful feedback! We are thrilled to hear that Lyn provided you with helpful service during your 3-year maintenance. Our team is dedicated to ensuring a positive experience for all our customers, and it's great to know we met your expectations. We look forward to serving you again!

May 18, 2025

It is a convenient location and cares tremendously about customer service. Any repairs or maintenance i get done from this dealership is done with great quality that lasts for a very long time. Duration bet More

by LKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are delighted to hear that you appreciate our convenient location and the commitment we have to customer service. It’s our goal to provide high-quality repairs and maintenance that stand the test of time, and we’re glad to know that our efforts have made a positive impact on your experience. We look forward to serving you again in the future!

May 18, 2025

Good result,the air conditioning issue was resolved and the system works good. As expected More

by EFHABEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for your positive feedback! We’re thrilled to hear that the air conditioning issue has been resolved and that the system is performing well. We appreciate your support and look forward to servicing you again next time!

May 18, 2025

Mark was very upfront and curious. The process was simple and efficient. I appreciate the whole staff. More

by TRE1470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank youfor your wonderful feedback! We are thrilled to hear that you found the process simple and efficient. Mark and our entire team strive to provide an exceptional experience, and your appreciation means a lot to us. We look forward to serving you again!

May 18, 2025

Jordan is honest! He has serviced my vehicles since 2016. Very smart. I I trust him. Great guy! If only he sold volvos too. More

by RUSTY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for the fantastic review! We’re so happy to hear that Jordan has earned your trust over the years with his honesty and expertise. He truly is a great asset to our team! We’ll be sure to pass along your kind words. And who knows, maybe someday he’ll be selling Volvos too!

May 18, 2025

Everything was great and timely. Communication was excellent. It was expensive though. But I guess you get what you pay for. More

by RICHARDSON_ASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for your honest and thoughtful review! We're glad to hear everything was timely and that our communication met your expectations. We understand that quality service can come at a cost, and we truly appreciate your understanding and trust in us. We're always here when you need us!

May 18, 2025

I’d like to share feedback regarding my recent service visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction un More

by Kristin Cunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Kristin, thank you for taking the time to share your feedback regarding your recent service visit. We genuinely appreciate your continued trust, especially after your outstanding experience during the purchase of your SUV. We understand the importance of consistent and courteous service for all our customers, and we value your insights about your interaction with our team members. Your feedback helps us ensure that every customer receives the professionalism and attention they deserve, regardless of their assigned advisor. We appreciate your commitment to helping us maintain our high standards, and we will certainly take your comments into consideration as we strive to improve our service. If you have any further concerns or if there’s anything specific you’d like us to address, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688. Thank you again for your feedback and for being a valued member of the Crest Volvo Cars community.

May 18, 2025

Great communication. Everyone was friendly and helpful. Really good experience. Feels nice to see a service department like that. Makes me feel comfortable coming back. More

by HHBURNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our communication effective and our team friendly and helpful. Creating a welcoming atmosphere is important to us, and we’re glad it made you feel comfortable returning. We look forward to seeing you again soon!

May 17, 2025

Allieis fabulous and I love working with her. Appointment time was kept and I got to my next appointment on time everything was done. More

by VJMURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience working with Ally and that everything went smoothly during your appointment. Timeliness is important to us, and we're glad that we could help you stay on schedule. We appreciate your support and look forward to serving you again in the future!

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