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Crestmont Buick GMC - Service Center

Beachwood, OH

4.0
250 Reviews

250 Reviews of Crestmont Buick GMC - Service Center

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July 07, 2025

Short handed Too much turn over at this dealership. Worked with three different service managers in just a little over 3 months. They take a long time to follow up because of shortage of people. More

by rachel_longsworth
Recommend Dealer
No
Employees Worked With
Many people
July 05, 2025

No communication hard to contact anyone in the building with a 7hr service wait in the lobby More

by Shauntehowell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know anyone's name there was I called almost the while building 1 million times
July 03, 2025

Communication from the service department was poor. It took 3 weeks to get the work completed and I was provided a loaner after 2 weeks without a vehicle. The work that they did on the car was fine. More

by dmbarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
July 01, 2025

The truck is purchased was not inspected i only have the truck for about 3 weeks the previous owner had a dog im still cleaning dog hair and the smell the front brakes are making noises i can't get the tire More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis
July 01, 2025

I worked with Sean and he was amazing. Got me right and and addressed my issue! Wonderful service, wonderful guy More

by Kandace90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
July 01, 2025

I am pleased with my customer experience. I will return and give recommendations to others. More

by tamikamckinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Kovalcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Excellent experience Sean was very professional. The service was quick. The coffee and atmosphere were both good. More

by mdrucker66
Recommend Dealer
Yes
Employees Worked With
Sean Hreha
June 28, 2025

My car still haven’t been serviced and I came in for service June 6th More

by marquiaweakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SUNDEEP
June 27, 2025

Dealer was excellent, quick, and got me the best deal. Thank you so much everyone! More

by parsonsk148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Took too long and i was waiting there. My half day of work spent doing nothing More

by PRAKASHKUMAR014
Recommend Dealer
No
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