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Crestmont Buick GMC - Service Center

Beachwood, OH

4.0
228 Reviews

228 Reviews of Crestmont Buick GMC - Service Center

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May 23, 2025

The location is convenient, but service mediocre. I waited 10 minutes waiting in line in my care before anyone greeted me. My oil change and first inspection took almost 2 hours. The refrigerator wh More

by RMORG1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 22, 2025

Terrible service. Lance Stephenson was very unprofessional. He recommended a new battery in the vehicle that I had just purchased from the dealership not even 3 mon More

by statefan71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
nathan hull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Stephenson
May 21, 2025

very professional very courteous, very timely. Very helpful. Greatly appreciate your service. Thank you so much. More

by ed.riley82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
May 20, 2025

Ashley was very helpful and attentive. She provided updates while I waited for my car. More

by acarter2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in Service dept.
May 17, 2025

Working with Lance and the other members of the Service Department was a pleasure. After my car experienced some sudden unexpected issues, I was able to have it worked on immediately. While it actually t More

by CHRISLAW03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Richardson
May 13, 2025

Service was canceled several times! I was disappointed because employees called off both time I was rescheduled! More

by craigskidz22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
May 06, 2025

The service department extended itself to complete my service needs. They kept me informed of the progress and the amount of wait time for completion More

by BADEN5540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EVON OWENS
May 03, 2025

I Brought my vehicle in they were able to rotate my tires and check my brakes in no time at all. I waited in the waiting area drinking my coffee that I got there More

by ALAHILLPJ
Recommend Dealer
Yes
Employees Worked With
Lance
April 30, 2025

I had a great experience with the auto repair service at Crestmont dealership. My advisor Ashley, was professional, friendly, and kept me updated throughout the entire process. My vehicle was repaired quick More

by teacherLady
Recommend Dealer
Yes
Employees Worked With
Ashley
April 30, 2025

Always cordial and welcoming! Because I am handicapped, I require more time to move around. The staff are very patient with me. More

by Patricia
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, but he was extremely kind and polite.
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