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Crestmont Buick GMC - Service Center

Beachwood, OH

4.0
266 Reviews

266 Reviews of Crestmont Buick GMC - Service Center

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July 19, 2025

I enjoyed the quick service and the courtesy ride also the knowledgeable ability of Connie More

by MARTIN7107
Recommend Dealer
Yes
Employees Worked With
Ci
July 17, 2025

I had a great experience getting and oil change, it was simple to check in, unfortunately my only complaint is that I waited almost two hours. The person i checked I with said 45 min to an hour and i under More

by r.wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
July 17, 2025

Nothing special. Car was in service for 2 hours. Crushed beer can in center console! More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Ardary
July 13, 2025

Took car in and serviced by Mike but service order said Sean Had car checked for malware More

by akdav08
Recommend Dealer
Yes
July 10, 2025

The staff and service is very professional. I will return to this dealership. The site is clean and comfortable. More

by tamikamckinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Excellent work and great job for the team and community of your team members in their respective positions More

by tatnaylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Short handed Too much turn over at this dealership. Worked with three different service managers in just a little over 3 months. They take a long time to follow up because of shortage of people. More

by rachel_longsworth
Recommend Dealer
No
Employees Worked With
Many people
July 05, 2025

No communication hard to contact anyone in the building with a 7hr service wait in the lobby More

by Shauntehowell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know anyone's name there was I called almost the while building 1 million times
July 03, 2025

Communication from the service department was poor. It took 3 weeks to get the work completed and I was provided a loaner after 2 weeks without a vehicle. The work that they did on the car was fine. More

by dmbarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
July 01, 2025

The truck is purchased was not inspected i only have the truck for about 3 weeks the previous owner had a dog im still cleaning dog hair and the smell the front brakes are making noises i can't get the tire More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis
2
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