Crestmont Cadillac

Our experience at Crestmont Cadillac was the worst of the three new-vehicle purchases we made in 2025, and it wasn’t even close. I’m sharing this so others can go in with their eyes open. During the buyin three new-vehicle purchases we made in 2025, and it wasn’t even close. I’m sharing this so others can go in with their eyes open. During the buying process, we explicitly told the salesperson that we did not want the Excess Wear & Tear coverage. Despite that, when my wife went in alone to sign the paperwork, the coverage was slipped in anyway. She wasn’t walked through the documents, wasn’t told what she was signing, and was simply told “sign here” over and over. This was completely different from our other two dealership experiences this year, where finance staff took the time to explain every signature. The next day, when I reviewed the paperwork and saw the coverage we had declined, we immediately called to have it removed. That’s when the real frustration began. No one returned our calls — not the salesperson, not the sales manager, not even after I left a message for the general manager. The only times I ever spoke to anyone were the rare moments when someone happened to pick up before checking caller ID. It took two months of persistence before the refund finally went through. The whole situation left us feeling like the dealership took advantage of the fact that my wife was signing alone. I’m choosing my words carefully here, but I’ll say this: some customers may want to be especially cautious about how they’re treated during the signing process. We love the vehicle, but we will never return to Crestmont Cadillac. If you decide to buy here, read every page, slow the process down, and don’t assume they’re being transparent just because they act like they’re in a hurry. More

Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price th professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score. More

Dealership sold me a misrepresented, painted over, rusted out frame. It took 5 months for the front wheel to almost fall off while i was driving on the freeway. No one will repair te vehicle and Crestmont wa out frame. It took 5 months for the front wheel to almost fall off while i was driving on the freeway. No one will repair te vehicle and Crestmont wants nothing to do with it. I am out about $15,000 at least aned being a senior citizen, I cant afford their greediness. NO HELP AT ALL WITH MY SITUATION. I EVEN HAVE TONS OF PHOTOS AND WITNESSES. More

I had low air in my tire I had went to 2 gas stations udes their machine it was broken and it over charged me so please have quarters but Cierra very lovely helpful young lady said you don't have to pay udes their machine it was broken and it over charged me so please have quarters but Cierra very lovely helpful young lady said you don't have to pay us for air she took my car got the keys took it in the back put in it and also told me what was wrong with it thank you so much Sierra happy holidays to you More

Maria, our sales person was very out going and friendly. We went to the dealership, after the 2020 GMC Denali Arcadia, which we were interested in, was sold the day before. There were two, 2020 Cadil We went to the dealership, after the 2020 GMC Denali Arcadia, which we were interested in, was sold the day before. There were two, 2020 Cadillac XT6’s there, with singular equipment, the same milage, but a better warranty and high end luxury. So we purchased the XT6 with the tan seating, ventilated seats and the heads up display much like the GMC Denali Arcadia had. We are very happy with the assistant manager of the service department. The phone system should be improved, as trying to make an appointment with the sales staff and the service department was very difficult. More

I took my car to their bodyshop and got it back good as new in no time. They even had my oil changed and recall done for me as well. Way to go !!! new in no time. They even had my oil changed and recall done for me as well. Way to go !!! More

A Comprehensive Misdiagnosis Comparable to a Doctor Amputating a Healthy Leg I'd like to start this review by saying that I've never experienced such a confusing and disappointing level of service. Amputating a Healthy Leg I'd like to start this review by saying that I've never experienced such a confusing and disappointing level of service. My experience at the Cresmont Cadillac service department was analogous to a doctor amputating a healthy leg instead of treating the diseased one. I visited their service center with a specific request: to replace my car's rear light fitting. However, upon my return, I discovered that they had replaced my rear view mirror, which was perfectly fine to begin with, while completely neglecting the part that I had requested service for. In a separate incident, I entrusted them with my car only to receive it back in worse condition. The dashboard screen, which was crystal clear when I left the car in their care, was unexpectedly delaminated when I went to retrieve it. When I brought this up to them, they quickly dismissed my concern and casually termed it as a common issue, as if that was supposed to absolve them from the damage done to my car. Each visit was characterized by a lack of proper communication and questionable problem-solving tactics. Not only did they fail to perform the services I explicitly requested, but they also created new problems and dismissed my valid concerns. I write this review not out of spite, but in hope that Cresmont Cadillac's service department improves their procedures, ensuring future customers don't have to go through the frustration and dissatisfaction that I did. It's disheartening to entrust your car to professionals, only to have it returned in a worse state than when you left it. A mechanic's job is to fix and improve, not to disregard and deteriorate. More

As a person of color, I have unfortunately experienced racial discrimination at Crestmont Dealership in Beachwood, Ohio. On March 31, 2023, between 3:30pm-4:30 pm, I entered the auto body shop garage and racial discrimination at Crestmont Dealership in Beachwood, Ohio. On March 31, 2023, between 3:30pm-4:30 pm, I entered the auto body shop garage and waited for someone to come and greet me. However, all the white individuals present just stared at me, and I felt uncomfortable and unwelcomed. After a few minutes, I got out of my car and entered the office to ask for service. To my surprise, the body shop manager, John Darovich, refused to give me service and even refused to give me the owner's name. He was aggressive, loud, and extremely rude. He told me to get out of the office and left me feeling insulted and disregarded. As I turned around and left, I noticed that he had his phone raised like he was taking a picture of me. While on the other hand he served white car owners. I had full auto coverage and cash on hand, but despite that, I was denied service and left feeling humiliated and discriminated against. I didn't understand why I was treated this way, especially when I had done nothing wrong. All I wanted was a simple service for my car, but instead, I was met with hostility and disrespect. Feeling frustrated and upset, I decided to talk to the owner about the situation. However, the only thing he said was that he was sorry I felt that way, which left me feeling even more insulted and disregarded. He didn't ask me if there was anything he could do to rectify the situation or offer any solutions to make it right. More

I see the same complaint I have is the same complaints identified in the previous reviews. I purchased a cadillac in July 2021 from Crestmont. I had to file a complaint because the salesman added a ext identified in the previous reviews. I purchased a cadillac in July 2021 from Crestmont. I had to file a complaint because the salesman added a extended warranty after I specially said I was not interested. I know it was done on purpose because it was the only paperwork unsigned by me. For my one year anniversary they sent me a coupon for an oil change in the mail on and in my email. I cut the coupon off the card and took it in to use at the dealership. Dave Moore very rudely accused me of cutting off the expiration date and told me I couldn't use the coupon because it had expired. I told him I just got it in the mail last week and it couldn't have expired. There was no expiration date on the card. I pulled up the same coupon on my phone and showed it to him, he physically took my phone and said he had to go ask if I could use the coupon they sent me days earlier. How rude and disrespectful that was. He reading the email but he has to take possession of my phone to ask someone. The I ask if my car was ready. Rudely told me I'll call you when it's ready. Another review called him out for being rude. My check engine light came on this week and left 2 voice mails for Anthony Tran with no response. I spoke to a rep and she assured me he was in and she would personally leave a message on his desk. A week later and he never called. This is the same complaint in other reviews, no one calls you back. One incidence, you might consider an oversight, two you think suspicious but three incidents in a year, it the culture of the company and it must be sanctioned by management because it continues. My advice is to run and don't do business with Crestmont unless you want to get in bed with horrible customer service. I will not go here again. More

I would not refer Crestmont Cadillac to anyone they’re ripping people off charging them extra for work that is not done I took my Cadillac trunk to them they charge me almost $500 just to tell me I needed ripping people off charging them extra for work that is not done I took my Cadillac trunk to them they charge me almost $500 just to tell me I needed a wheel bearing I got a diagnostic about my radio because the sound would not come on I was told that I needed a battery I replace my old battery and my radio still did not work and they charge me for a wrong diagnostic I ask what was I charged almost $500 for I was told by Dave you know what’s wrong with your vehicle right 😳 But actually I don’t know what’s wrong with my vehicle because they gave me a diagnostic telling me that I needed a battery for my radio to work which didn’t really make sense to me when they told me that but I bought a new battery and my radio still doesn’t work customer service is poor The supervisor argued with me on the phone instead of trying to help because they gave me a wrong diagnostic and charge me for it there was one person willing to help me and that was Kelly the service is out right poor and they are over charging people that come in that they think Doesn’t know nothing about cars More