Crestmont Volkswagen - Service Center

I’ve been a customer for 15 years or so. They are friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) More

Dealership is always polite, professional, and work is done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! More

Crestmont Volkswagon on Rt. 23 are welcoming and friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility and concur with my statement. More

The service department is an absolute joke and it starts at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what shou at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what should’ve been routine warranty work with any competent dealership. I go to pick up the car the next day and noticed wheel damage that clearly happened there as you can tell from the discoloration between the freshly damaged area and the rest of the wheel. Multiple dealership employees there at the time agreed that the damage was obviously recent and while the car was in their possession. The service manager who wasn’t even there denied responsibility and referred to an Inspection Report that was written in pencil claiming the damage was existing despite the evidence clearly proving otherwise. His counter argument was “We don’t damage cars and you’re just trying to make a quick $500”. Surely not the type of company I would ever want to do business with again. We have bought two GTI’s, a Tiguan, a Touareg, and two Golf R’s from Jack Daniels VW in Fair Lawn, NJ as well as a 4Runner TRD Pro, Tundra TRD Pro, and FJ Cruiser Trails Team Edition from Prestige Toyota in Ramsey with nothing but positive experiences. We will no longer be visiting Crestmont Volkswagen or Crestmont Toyota and strongly advise you reconsider as well. More

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Excellent staff, great service, quick response time and appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership More

Overall a pleasant experience. The staff was friendly and helpful and the service was fast and thorough. I will continue with them for all my service needs. helpful and the service was fast and thorough. I will continue with them for all my service needs. More

FAST, CORTEOUS, EFFICIENT SERVICE Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient pe Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient performance on your car, good value for your money, More

Service Department Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, tru Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, trustworthy, and very relatable. I would certainly recommend dealing with her, if your car needs service. This is the second vehicle I have had serviced with Crestmont and I would definitely continue with them. I actually purchased the car from another dealership and I didn’t trust them. When I met Mallory at Crestmont, I knew my car was in good hands. Mallory, is definitely an asset to the Crestmont VW team. Thanks for everything Mallory, you're the best!! :) More

Repair AC on 2002 Passat Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely manner. The car was returned to me just as clean as it went in and no messy paper mats left in the car. I will definitely return for any new service needs. More