Reason for Visit: Service
I recommend this dealer: No
My Review of Crevier MINI:
On July 21 2006 I brought my 2005 Mini in for its 25,000 mile service and to have a three inch nail removed from the rear left tire.The service man told me that it would cost me $520.00 for the service. I asked him if the maintenance was covered. He said it expried last March; however, I have until January, 2007, if there is anything which the indicator light flags. I took his word for it and told him to go ahead with the srevice.
I also show him three inch nail in the left rear tire. He said that I should have it replace becuase it might blow up while driving. I told him to go ahead. Few hours later I paid total $826.45 and drive home in beliving that I have gotten a new tire for my car.
On Labor day, I was washing the car and saw the same nail in the tire. The next day I called and the same service man said they had replaced the front tire because it had a nail in it and was losing air. No one ever informed me about the front tire nor did I authorized the replacement of the front tire.
I also called their finance department to inquired about the warranty of my car. I was told that I had an extented warranty to March, 2009. I called and left messages for the service man; he never returned my calls. Four days later, I emailed the service manager and also left messages for him. He never return my calls or email. Two days later, I faxed a copy of the emails to every fax number I had found on their website. Within an hour the service manager call me back. He pretty much called me a liar regarding the tire. As for the service charged, he said he would send me a refund. It has been eight days and I am still waiting.
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