Criswell Audi

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dick Schiavone

My Review of Criswell Audi:
Dick Schiavone makes the servicing of a vehicle a pleasure. He listens carefully before jumping to any conclusions. He follows up with all aspects of your concerns and answers every question honestly.That is refreshing in a world where too many people are just filling a seat.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Efland and Alan Hannon

My Review of Criswell Audi:
The night before I went to the dealership, did some searches and notices were sent to my local dealers. The next morning when I got an email from Adam letting me know that he was happy to be of assistance and asked that I come to the dealer. While I was looking in the lot, I was approached by Adam (just so happens :) He was able to show me the car that I described and get the process started quickly. Since I had a trade-in car, he and Alan were able to help me get a great deal on my new car. The process was fairly quick and painless. Each were all smiles, very friendly and knowledgable of the Audi vehicles.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dick Schiavone

My Review of Criswell Audi:
I have been driving over 45 years & Dick Schiavone is by far the "BEST" service advisor I have had. He is friendly, courteous, knowledgeable, fair & looks out after the customer. He is a tremendous asset to the Criswell family. More srvice departments should have A Dick Schiavone.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Woods

My Review of Criswell Audi:
This was the best car buying experience I have ever had. It was simple, no-nonsense and efficient. Other times at other dealerships there has been a lot of pressure and my time wasted. I felt very comfortable here and treated well. Love the car and would definitely do business with Criswell again and will recommend them to friends.
John Woods made the experience very pleasant. Thank you.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Woods and Store Manager Mike

My Review of Criswell Audi:
Worked with John Woods for over a month to agree on a deal for this car. He called me periodically, was very polite and persistent. I made several offers before one was accepted but he was polite and courteous and continued to work with me to reach a deal. With each interaction he contacted me back, but in a polite and non-pushy way. He also cared for the care well while it was in the showroom. I was very satisfied with the deal and the handling of the sale and paperwork was smooth and the fastest and easiest I have ever had.

I don't know that I would ever buy and Audi, but I certainly would be excited to look at at a used car (or new of another make) from John and would trust him to treat me right and negotiate a reasonable deal. He makes customers feel comfortable and confident in a car purchase and is an asset to your dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: sales manager

My Review of Criswell Audi:
WORST EXPERIENCE IMAGINABLE. AGREED TO PURCHASE USED VEHICLE AFTER SEVERAL EMAILS AND WAS CONGRATULATED ON MAKING A DEAL WITH THEM. I WAS ASKED TO LEAVE VISA DEPOSIT TO GUARANTEE THE CAR AND DID SO IMMEDIATELY. I RECEIVED ALL PAPERWORK VIA COURIER 2 DAYS LATER, THEN INFORMED THEM THAT THE PAPERWORK WAS RECEIVED AT MY END AND THAT I WILL RETURN IT OVERNIGHT. I ALSO CONFIRMED THAT THE BALANCE OF FUNDS WILL BE WIRED IMMEDIATELY AS AGREED. THEN I GOT A CALL FROM THE SALES MANAGER SAYING "SORRY WE SOLD THE CAR AND YOU CAN RIP UP ALL THE PAPERWORK". WHEN I ASKED HOW THIS COULD HAPPEN, I WAS TOLD THAT THEY SOLD THE CAR THE IDIOT SALES MANAGER SAID HE CAN DO WHATEVER HE WANTS AND THERE'S NOTHING I CAN DO! THIS IDIOT SHOULD BE IN JAIL FOR BREAKING AN AGREEMENT. I RECEIVED THE FOLLOWING RESPONSE FROM THE VERY NICE SALESMAN THAT I DEALT WITH.

Hi Gord,

I apologize for everything that took place. I know that you are upset, and understandably so. Unfortunately I didn't have any say in the decision making process, and my manager was simply trying to get the most possible for the vehicle. There is no excuse, and I apologize. I wish you the best of luck finding another Corvette.

Yours truly,

Josh Ray
Josh Ray
Pre Owned Sales Consultant
Criswell Audi Acua
1701 West Street
Annapolis, MD 21401
443-482-3200
443-482-3214 (direct)

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Everyone in the service dept.

My Review of Criswell Audi:
Came in for a steering binding problem, on my '06 A-4 Cab. (3.0 Liter, Quatro). They (Dick Shivone as my consultant) and every one else were, AGAIN, so friendly and helpfull with accepting me and the autos problem with expert analysis as to the probable problem and after it was attended to, the outcome of the mechanics report was exactly what the servie office thought it was.. LOVE dealing with an expert!!! And.... THEY ALL ARE AT CRISWELL AUDI, ANNAPOLIS, MD!!! Thanks guys!!! Gordon MCCoy

(PS: It qualified and was fixed as a warranty work, so there were no monies out-of-pocket to me.. another plus as the price was extremely right!!!).

It's a good feeling to be behind the wheel of an EXCELLENT CAR, represented by an excellent dealership!!!!

Thanks, George, for providing excellent leadership in your business!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerome Snoody

My Review of Criswell Audi:
Jerome was very knowledgeable of the car's features, and answered all our questions. He was extremely patient and spent a considerable amount of time with us. He was friendly and honest and we were very pleased to deal with him in trading in two cars and purchasing a new Audi. We highly recommend him.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerome Snoddy, Greg Kaplan and Dave Grasmick

My Review of Criswell Audi:
Excellent new car purchase experience from beginning to end. No surprises, just attentive service without pressure or up-selling. Special thanks to Jerome for his hand-holding through the process and the 60+ minutes of after-sales introduction to my new A6. Greg, sales manager was there when needed and Dave was friendly and efficient handling the financial aspects. Highly recommend Criswell Audi.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerome Snoddy

My Review of Criswell Audi:
Jerome Snoddy was very helpful to find the right car for me. Friendly and very supportive. After other sales representatives culd not help me he called back and inquired the right car for me. His persistence actually made the sales deal happening. Thanks for this service.

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