Crossroads Ford of Wake Forest

We were told when our appointment was. Everything was explained in clear detail. We were called by Matt who then explained everything in detail and asked was it okay to move forward with t Everything was explained in clear detail. We were called by Matt who then explained everything in detail and asked was it okay to move forward with the repair. The service has always been top notch, and completed when promised. We will continue to have our car serviced at this location More

Everyone was friendly and professional. My needs were meet and I would recommend others. There was no pressure to purchase the vehicle. Hannah and Chris took good care of me. I was pleased. My needs were meet and I would recommend others. There was no pressure to purchase the vehicle. Hannah and Chris took good care of me. I was pleased. More

dealership manager told us that we had incentives to be used for discounts on the purchase of our new F150. Meanwhile, we sit down to negotiate, and the manager jumps in his car and leaves. Then we asked t used for discounts on the purchase of our new F150. Meanwhile, we sit down to negotiate, and the manager jumps in his car and leaves. Then we asked the salesman about the incentive discount program, and he knew nothing about it. More

The service department is excellent, in particular Luis who always schedules me, answers my questions patiently and is friendly. Got a repair done quickly and all is well! who always schedules me, answers my questions patiently and is friendly. Got a repair done quickly and all is well! More

When motor died on my 2017 Ford Edge with less than 90,000 miles , my dealership advised “ you have a bad engine - sorry nothing we can do and nothing Ford can do”. My first Ford purchase. I was st 90,000 miles , my dealership advised “ you have a bad engine - sorry nothing we can do and nothing Ford can do”. My first Ford purchase. I was stuck purchasing another Ford from them. I rate Ford and the dealership with a FAIL. I share my story with all those who ask if I like my 2022 Ford Explorer and recommend they run to the Toyota dealership. More

Airbag inflator (warranty work) done quickly. Asked a month ahead of work schedule to replace the driver's side window washer and tail gate hydraulic pistons. Day of service I was told they did Asked a month ahead of work schedule to replace the driver's side window washer and tail gate hydraulic pistons. Day of service I was told they did not have Hydraulic pistons but could get them the next day. This should not have happened. More

I have been going to CrossRoads Ford 413 years since I purchased my Ford vehicle. I traded in my F150 which I no longer needed anymore and got a small vehicle. It has done me excellent work and I have no purchased my Ford vehicle. I traded in my F150 which I no longer needed anymore and got a small vehicle. It has done me excellent work and I have no complaints about them and speak highly of them. More

We had a fantastic experience with Hannah. She was a great salesperson. She was confident, quick and knowledgeable about the sale. I had called to make sure the minivan was on the lot and She was a great salesperson. She was confident, quick and knowledgeable about the sale. I had called to make sure the minivan was on the lot and only hours later had keys in my hand. Thank you! More

Great service, good turn around times, very pleasant staff, I’ve been taking my vehicles there for service for over 10 years staff, I’ve been taking my vehicles there for service for over 10 years More

They gave me the best price the first time, i highly recommend them. Awesome service. recommend them. Awesome service. More