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Crowley Nissan

Bristol, CT

4.6
693 Reviews

1451 Farmington Ave

Bristol, CT

06010

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Showing 693 reviews

September 11, 2025

The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2025 -

Crowley Nissan responded

Hi Ned, Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your recent experience. However, we would like to clarify a few important details to ensure accuracy. When you visited us regarding your transmission concern, our Service Manager explained that a diagnostic fee would be required. As a courtesy, we offered to help reduce the cost, and also advised that if the issue was determined to be covered under any applicable warranty, the diagnostic fee would be waived entirely. At that time, you chose to decline the diagnostic service. A few days later, you returned with a concern regarding your battery. Our records indicate that the battery was purchased in November 2022. While the warranty is valid for 84 months, the terms specify that only the first 24 months are covered at 100%. After that period, the coverage continues on a pro-rated basis depending on the time elapsed since the original purchase. In your case, 34 months had passed, which entitled you to 50% coverage under the warranty. After discussing these terms, you declined the replacement. We also reviewed the original transaction from November of 2022 and confirmed the total amount paid for the battery was $292.45 via credit card. There is no record of any additional payment beyond that. We understand your frustration, and we want to assure you that our team adheres strictly to Nissan’s warranty guidelines and service procedures. If you wish to pursue this matter further, we recommend continuing to work with Nissan Consumer Affairs, who can assist in reviewing your case in greater detail. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 16, 2025

So happy with my experience with Crowley Nissan! Informative, and supportive! Thanks sales consultant Dave Perrizi for all the support! My Nissan Rouge is the perfect fit for my lifestyle! More

by Longwi.2288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Perrizi
Apr 16, 2025 -

Crowley Nissan responded

Hello, Thank you for your kind review. We’re pleased to hear your experience with Crowley Nissan was both informative and supportive. Dave will be glad to know he made a positive impact. Congratulations on your new Nissan Rogue, we’re delighted it suits your lifestyle so well. Please don’t hesitate to reach out if we can assist you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

January 23, 2025

Highly recommend Crowley Nissan! Team is excellent to work with. Lots of helpful information provided, they listen to your needs, are super friendly and do not pressure you. More

by S piz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harvey Marrero, Lawanda Perry
Jan 28, 2025 -

Crowley Nissan responded

Hello, Thank you so much for your kind words! We're delighted to hear that you enjoyed working with our team and felt supported without any pressure. Your recommendation means a lot to us, and we're here anytime you need assistance in the future! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 23, 2024

Crowley Nissan in Bristol ct good place to shop for new car , James Ersando sales consultant highly recommend More

by Congdinhpham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James ersando
Apr 24, 2024 -

Crowley Nissan responded

Hello, Thank you for recommending us, we're thrilled you had a great experience with James. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 22, 2024

I purchased and service my Versa here. It's a conveniently located for me. However, Hope to see more smiling faces as I don't feel being welcomed every time I arrive for service. More

by garymabelng999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not take note.
Apr 23, 2024 -

Crowley Nissan responded

Hi Gary, Thanks for sharing your experience. It's great that the location works well for you, but I understand the importance of feeling welcomed. I'll pass your feedback along, and we'll strive to improve our customer service and ensure a warm welcome for your future visits. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 22, 2024

Crowley Nissan in Bristol provides exceptional service, from Sales to Service every member of Crowley staff goes above and beyond to provide their customers with the best service possible. I highly recomm More

by spalumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, Wayne Mantello, Daren Micelli, Harvey Marrero, Steve Chagnon, Ashley Ares, Don Ray, Stephanie Jacob, Brian Jacob, Javier Martinez
Apr 23, 2024 -

Crowley Nissan responded

Hello, We're thrilled to hear about your exceptional experience here at Crowley Nissan! Thank you for recommending us, and we look forward to serving you again in the future. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 10, 2024

I contacted Crowley to inquire about a vehicle, Justin Morin a sales associate answered all my questions. Upon follow up I received Very Good service. I test rode the car then my wife did on a se More

by Mike Parillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Morin, Justin Morin
Apr 11, 2024 -

Crowley Nissan responded

Hi Mike, Thank you for choosing Crowley, we're thrilled to hear Justin provided excellent service throughout your experience. Enjoy your new Nissan Rogue SL, and please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 10, 2024

Excellent sales and service team. I have my car since 2020 (a week before the closed down because of COVID) and always felt like I was a valued customer. From the check-ins since purc More

by MsquaredTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Dante, Brian Jacob
Apr 10, 2024 -

Crowley Nissan responded

Hello, Thank you for your kind words! We're delighted to hear about your positive experience with our sales and service team. We're committed to providing exceptional customer service and ensuring your satisfaction with your car. We appreciate your loyalty and look forward to continuing to serve you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 05, 2024

Excellent service department! Happy to have found them! They were quick but thorough and very professional!! More

by DianneM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 08, 2024 -

Crowley Nissan responded

Hi Dianne, Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. We appreciate your feedback and look forward to providing excellent service to you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

March 25, 2024

I’ve been with Crowley for many years, many cars later. Always excellent service! Quick to help with any needs I have with vehicle. More

by Shellanelson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, Justin Morin, Javier Martinez
Mar 26, 2024 -

Crowley Nissan responded

We greatly appreciate your loyalty and trust in Crowley over the years, and we're thrilled to hear that you've consistently experienced excellent service with us. Providing prompt assistance and meeting your vehicle needs are our top priorities, and we're delighted to have had the opportunity to serve you through many cars and years. If there's anything else we can do for you or if you have any questions or concerns, please don't hesitate to reach out. Thank you for your continued support, and we look forward to serving you for many more years to come!

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