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Crowley Nissan

Bristol, CT

4.7
695 Reviews

1451 Farmington Ave

Bristol, CT

06010

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Showing 695 reviews

November 26, 2025

I was greeted by Crystal and let me just say how WONDERFUL she is! I had such a great experience thanks to her. The customer service was great and I’ll be back for future services as well. More

by Chloe Castaneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Cepeda
Nov 26, 2025 -

Crowley Nissan responded

Hi Chloe, We’re so happy to hear about your great experience with Crystal! Her friendly service makes a big difference, and we’re glad it made your visit enjoyable. We can’t wait to welcome you back to Crowley Nissan for your future service needs! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

November 25, 2025

I absolutely LOVE my 2026 Nissan Rogue! Every drive fills me with genuine joy and happiness...from the smooth ride to the comfortable interior and advanced features, this vehicle has everyt More

by Lola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Mantello, Stephanie Jacob
Nov 26, 2025 -

Crowley Nissan responded

Hi Lola, Thank you for the amazing review! We’re thrilled to hear how much you love your 2026 Rogue. We're glad the features, comfort, and drive are everything you wanted. And we’re happy Stephanie provided such a smooth, helpful, and enjoyable experience. Enjoy every mile in your new Rogue! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

September 11, 2025

The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2025 -

Crowley Nissan responded

Hi Ned, Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your recent experience. However, we would like to clarify a few important details to ensure accuracy. When you visited us regarding your transmission concern, our Service Manager explained that a diagnostic fee would be required. As a courtesy, we offered to help reduce the cost, and also advised that if the issue was determined to be covered under any applicable warranty, the diagnostic fee would be waived entirely. At that time, you chose to decline the diagnostic service. A few days later, you returned with a concern regarding your battery. Our records indicate that the battery was purchased in November 2022. While the warranty is valid for 84 months, the terms specify that only the first 24 months are covered at 100%. After that period, the coverage continues on a pro-rated basis depending on the time elapsed since the original purchase. In your case, 34 months had passed, which entitled you to 50% coverage under the warranty. After discussing these terms, you declined the replacement. We also reviewed the original transaction from November of 2022 and confirmed the total amount paid for the battery was $292.45 via credit card. There is no record of any additional payment beyond that. We understand your frustration, and we want to assure you that our team adheres strictly to Nissan’s warranty guidelines and service procedures. If you wish to pursue this matter further, we recommend continuing to work with Nissan Consumer Affairs, who can assist in reviewing your case in greater detail. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 16, 2025

So happy with my experience with Crowley Nissan! Informative, and supportive! Thanks sales consultant Dave Perrizi for all the support! My Nissan Rouge is the perfect fit for my lifestyle! More

by Longwi.2288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Perrizi
Apr 16, 2025 -

Crowley Nissan responded

Hello, Thank you for your kind review. We’re pleased to hear your experience with Crowley Nissan was both informative and supportive. Dave will be glad to know he made a positive impact. Congratulations on your new Nissan Rogue, we’re delighted it suits your lifestyle so well. Please don’t hesitate to reach out if we can assist you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

January 23, 2025

Highly recommend Crowley Nissan! Team is excellent to work with. Lots of helpful information provided, they listen to your needs, are super friendly and do not pressure you. More

by S piz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harvey Marrero, Lawanda Perry
Jan 28, 2025 -

Crowley Nissan responded

Hello, Thank you so much for your kind words! We're delighted to hear that you enjoyed working with our team and felt supported without any pressure. Your recommendation means a lot to us, and we're here anytime you need assistance in the future! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 23, 2024

Crowley Nissan in Bristol ct good place to shop for new car , James Ersando sales consultant highly recommend More

by Congdinhpham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James ersando
Apr 24, 2024 -

Crowley Nissan responded

Hello, Thank you for recommending us, we're thrilled you had a great experience with James. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 22, 2024

I purchased and service my Versa here. It's a conveniently located for me. However, Hope to see more smiling faces as I don't feel being welcomed every time I arrive for service. More

by garymabelng999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not take note.
Apr 23, 2024 -

Crowley Nissan responded

Hi Gary, Thanks for sharing your experience. It's great that the location works well for you, but I understand the importance of feeling welcomed. I'll pass your feedback along, and we'll strive to improve our customer service and ensure a warm welcome for your future visits. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 22, 2024

Crowley Nissan in Bristol provides exceptional service, from Sales to Service every member of Crowley staff goes above and beyond to provide their customers with the best service possible. I highly recomm More

by spalumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, Wayne Mantello, Daren Micelli, Harvey Marrero, Steve Chagnon, Ashley Ares, Don Ray, Stephanie Jacob, Brian Jacob, Javier Martinez
Apr 23, 2024 -

Crowley Nissan responded

Hello, We're thrilled to hear about your exceptional experience here at Crowley Nissan! Thank you for recommending us, and we look forward to serving you again in the future. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 10, 2024

Excellent sales and service team. I have my car since 2020 (a week before the closed down because of COVID) and always felt like I was a valued customer. From the check-ins since purc More

by MsquaredTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Dante, Brian Jacob
Apr 10, 2024 -

Crowley Nissan responded

Hello, Thank you for your kind words! We're delighted to hear about your positive experience with our sales and service team. We're committed to providing exceptional customer service and ensuring your satisfaction with your car. We appreciate your loyalty and look forward to continuing to serve you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 10, 2024

I contacted Crowley to inquire about a vehicle, Justin Morin a sales associate answered all my questions. Upon follow up I received Very Good service. I test rode the car then my wife did on a se More

by Mike Parillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Morin, Justin Morin
Apr 11, 2024 -

Crowley Nissan responded

Hi Mike, Thank you for choosing Crowley, we're thrilled to hear Justin provided excellent service throughout your experience. Enjoy your new Nissan Rogue SL, and please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

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