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Crown BMW of Greensboro

3.4

135 Lifetime Reviews

3902 W. Wendover Ave., Greensboro, North Carolina 27407
Call (336) 790-9848

Latest Reviews

July 29, 2017

"Bait and switch letter"

- babette

We got a letter with a specific price on a NEW Z4. When we got to the dealership, even though they said the letter came from them, they had no such car. The only one the had was over 10,000 dollars more than advertised and was not new. Needless to say, we wasted our time to go in to this dealership. Not pleased at ALL with this dealership.

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Employees Worked With

Dont remember his name.

January 25, 2017

"Poor service work"

- Disappointed750

I am disappointed to the fact that I don't even want my 750i anymore. I was out of town before Christmas, car was leaking coolant. Took it in to have it repaired. I was charged 913.00. I drove my car back to SC, a message came on telling me my engine is overheating. I took it to Century BMW, they said it was air pockets in the water pump as well as little silver particles in the coolant (which I saw with my own eyes). My car is a motor sport package which had a blockage causing my engine to overheat. I'm furious bc why would a so call certified technician not find this when replacing my water pump, not to mention send me on a 3 hour drive home in a car that wasn't safe. I called David Good (advisor) who basically apologized for the air pockets in the water pump. Basically told me that the water pump is the only thing they were responsible for. I did not take my car to a mom and pop repair shop, I took my car to a certified dealership. I have lost faith in the overpriced "certified dealerships". My engine wasn't even cleaned off, the car was half cleaned. I'm very disappointed and do not recommend this dealership to anyone. The most frustrating thing is nobody wants to take responsibility for not doing their job. Why would the technician do a full check around the engine to make sure they're aren't any other underlying issues. When I took my car in originally, it was making a loud knocking sound (due to the water pump). My question is, why was it making an even louder noice when I pulled up in my drive way. I really feel like bc I'm a woman, they're either purposely not doing their job correctly or just don't care. Everything could have been fixed at once. Now my car is in the shop at Century BMW, 900 more dollars to fix. I'm exhausted from this situation, I've missed work because of it. I don't have time for the middle man anymore. I will be filling a complaint straight with corporate. I have no patience left in me. The two repair shops keep pointing the finger at the other. I will say that Century BMW was more willing to help as far as a loaner car and reimbursement for the rental. Crown BMW basically said we fixed your water pump, your own Your on with the rest. I had to take another day off to consult with an attorney. My car NEVER should have been allowed to leave that shop!!

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Employees Worked With

David Good

January 05, 2017

"Service Department (Chris)"

- Steve

Chris in the service department is EXCEPTIONAL and knows the meaning of Cstomer Service. The best car service experience I have EVER had. While the service was extensive and expensive, Chris kept me informed, provided a loaner vehicle and returned my car to my home 2 hours away

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Employees Worked With

Chris Underwood

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Free Coffee
  • Authorized Parts Store
  • Television
Crown BMW of Greensboro, Greensboro, NC, 27407