"Poor service work"
I am disappointed to the fact that I don't even want my 750i anymore. I was out of town before Christmas, car was leaking coolant. Took it in to have it repaired. I was charged 913.00.
I drove my car back to SC, a message came on telling me my engine is overheating. I took it to Century BMW, they said it was air pockets in the water pump as well as little silver particles in the coolant (which I saw with my own eyes). My car is a motor sport package which had a blockage causing my engine to overheat.
I'm furious bc why would a so call certified technician not find this when replacing my water pump, not to mention send me on a 3 hour drive home in a car that wasn't safe.
I called David Good (advisor) who basically apologized for the air pockets in the water pump. Basically told me that the water pump is the only thing they were responsible for. I did not take my car to a mom and pop repair shop, I took my car to a certified dealership. I have lost faith in the overpriced "certified dealerships". My engine wasn't even cleaned off, the car was half cleaned. I'm very disappointed and do not recommend this dealership to anyone. The most frustrating thing is nobody wants to take responsibility for not doing their job. Why would the technician do a full check around the engine to make sure they're aren't any other underlying issues. When I took my car in originally, it was making a loud knocking sound (due to the water pump). My question is, why was it making an even louder noice when I pulled up in my drive way. I really feel like bc I'm a woman, they're either purposely not doing their job correctly or just don't care. Everything could have been fixed at once. Now my car is in the shop at Century BMW, 900 more dollars to fix. I'm exhausted from this situation, I've missed work because of it. I don't have time for the middle man anymore. I will be filling a complaint straight with corporate. I have no patience left in me. The two repair shops keep pointing the finger at the other. I will say that Century BMW was more willing to help as far as a loaner car and reimbursement for the rental. Crown BMW basically said we fixed your water pump, your own Your on with the rest. I had to take another day off to consult with an attorney. My car NEVER should have been allowed to leave that shop!!
"Service Department (Chris)"
Chris in the service department is EXCEPTIONAL and knows the meaning of Cstomer Service. The best car service experience I have EVER had. While the service was extensive and expensive, Chris kept me informed, provided a loaner vehicle and returned my car to my home 2 hours away
- Bob R
Jordan Robertson, Ryan Rhodes, Randall Ross and the team at Crown BMW of Greensboro made our purchase a smooth experience from initial contact to completion of the purchase. We made all the arrangements over the phone, drove from 3 hours away, and picked up the car in the exact condition they described. Great job!