Crown BMW of Greensboro

Crown BMW of Greensboro
3902 W. Wendover Ave.
Greensboro, North Carolina 27407
(336) 323-3900

Manufacturer: BMW

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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
15 Reviews
Crown BMW of Greensboro

Overall Score: 5 Star Rating4.9



About Crown BMW of Greensboro
Certified: Crown BMW of Greensboro
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Crown BMW of Greensboro has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Crown BMW of Greensboro
Crown BMW of Greensboro’s #1 concern is customer satisfaction whether you’re buying a BMW, leasing a BMW or looking to make repairs to your BMW. Browse through our website where you can Schedule a Test Drive, Get a No Hassle Price Quote, Value Your Trade In, and even Apply for Financing. Remember Crown BMW Greensboro is conveniently located at 3902 W. Wendover Blvd., Greensboro, NC 27407, right near I-40.

watkin111
9/2/2010 10:17:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mile Wilson, Mark Clapp, JJ Ewing

My Review of Crown BMW of Greensboro:
I am so happy with my Purchase of a 2010 650i BMW.I have had many Automoblies, by far Im very pleased with this purchase, many factors played a part in me being so satisfied; first the car itself far surpassed my expectations in comfort, performance and technology. Second, the staff at Crown BMW of Greensboro Mike Wilson (sales manager), Mark Clapp (finance manager) and JJ.Ewing(internet sales manager)made my experience wonderful. I really appreciate the attention I was given from each staff member. Many factors played a part in me being so satisfied; first the car itself far surpassed my expectations in comfort, performance and technology. Second, the staff at Crown BMW of Greensboro Mike Wilson (sales manager), Mark Clapp (finance manager)and JJ.Ewing(internet sales manager)made my experience wonderful. I really appreciate the attention i was given from each staff memeber.I was very impressed with the professionalism and the care that was taken during the purchase process. Every call I made to them was returned in immediately and every request on my part was always considered. I never at any point felt unimportant or forgotten about. Mike Wilson kept in touch with me each day to explain the process and obtained the best price possible. Mark Clapp secured the best qualifying rate for me and JJ.Ewing made sure that i understood every aspect of the car, and insured that i was happy throughout the process. The quality of service has not stopped there, I have received many follow up calls and emails from each staff member letting me know without a doubt I made the best decision to purchase my BMW, from Crown BMW of Greensboro NC. I will refer my friends and associates to them for their car needs, all future purchases i make will certainly be made at Crown BMW of Greensboro.

Carl Watkins
Winston-Salem, NC

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treaves25
8/31/2010 6:09:43 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Cardwell

My Review of Crown BMW of Greensboro:
The service was great nd i want to thank Jay wspecially for being professional as he was. I would definitely reccomend my friends to shop Crown BMW of Greensboro if they are looking for a great deal at a great price. The quality of service deserves this grade.

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Linda R
8/24/2010 5:12:34 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: TC Cardwell

My Review of Crown BMW of Greensboro:
The original salesperson i worked with, was'nt pleasant to deal with. I requested another. TC was great. Even though he has'nt been a salesman a long time, his customer service spoke volumes. He has a great personality, and when he did'nt know the answer, he was quick to get one. He probably will have "plenty of plaques" on his wall soon. Tommy Thompson is also a great Sales Manager, he helped make the whole experience easier for me. Thanks Crown! Linda Ross-proud owner 04' X5

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X-terra
8/18/2010 6:21:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Antoine Short

My Review of Crown BMW of Greensboro:
Great experience. I purchased one of the used vehicles off the lot. It was a 2006 Nissan X-terra. Antoine was very honest and upfront, very different from other used car salesmen that I have run into. There was no haggling, just a fair offer and a great deal. The battery died in the car the very next day, but the folks at Crown sent a truck and replaced everything for free.

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yoba
8/17/2010 10:49:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randall Ross, Mike Wilson, Tim Owens

My Review of Crown BMW of Greensboro:
Recently purchased a new BMW car and I was thoroughly impressed with the knowledge and friendliness of my salesman, Randall Ross. He knew all the technical details of the car I was interested in, which shows his true desire to learn his product and not just sell it. I can tell that he has studied his product and when you thoroughly know your product that makes a great salesman. His approach to selling cars worked great for me because he answered all my questions clearly and accurately. He did not give me some made up answer just to win me over but told me the benefits of the car I was looking into that allowed me to compare to other cars and realize that the car I purchased was truly the right car for me. He seems to have a good business sense as well and I will be recommending my friends to him and to Crown BMW. My experience there was free from any pressures and very enjoyable. Bottom line is I love my new car and I thank Randall Ross for working with me to find the right car for me.

Also, the manager, Mike Wilson, seemed to be a fair and honest person in terms of finishing the deal and making the sale. There was no high pressure or raising of the voice but a very calm but dedicated and efficient approach to doing business. Mike found the car that I wanted and got it in before I was expecting it to be there, which was great! Mike seems to be very good at closing the deal in a collegial type of manner. Mr. Owens was very friendly and honest and seems to be very good at what he does as well.

I know from personal experience that you are only as good as the folks that make the first impression on the customer. My salesman, Randall Ross, made a great impression on me and was very patient as I analyzed my choices. During test drives he stayed focused and engaged in the task at hand. I was on a test drive at another dealership in town where the salesman was answering personal calls during the drive and had no desire to sell his car. Hopefully there are more salesman like Mr. Ross and less like this other place out there. If you are in NC and interested in a great car buying experience check out CROWN BMW! You will be glad you did.

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bsbenj
7/27/2010 9:31:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Pepper Rodgers, Tim Owens, Tommy Thompson

My Review of Crown BMW of Greensboro:
The crew at Crown were fantastic. I had a situation where a car I was trading was broken down a couple of hours away. Crown worked with me to put me in a great certified and manage my trade-in including arranging to go pick the car up.
All of this and they put me in my new car on the same day I bought it.

They were a pleasure to work with. I also worked with the Sales Manager and met the GM. I bought 3 BMWs at a dealership in upstate NY and never had the Sales Mgr or GM introduce themselves to me. Nice experience.

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festus
3/25/2010 11:41:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Deasey, Mike Wilson, Mark Clapp

My Review of Crown BMW of Greensboro:
Just purchased my first BMW 528i from Crown BMW and could not be more pleased. Everyone there treated my husband and I as old friends with no pressure to purchase. Plenty of time was taken to explain every detail. Mike Deasey asked what options I wanted on the car then prsented that car to me with all of those options. When I explained my purchase price and payment requirements they made it happen within minutes. I will tell everyone about Crown BMW.

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pfreeman
3/3/2010 6:37:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Moe Helmy, Mike Wilson, and Mark Clapp

My Review of Crown BMW of Greensboro:
In late January I made an online inquiry to Crown BMW about the 2010 z4 hardtop convertible. I quickly got a response from Moe Helmy who was able to answer my questions about the car. I told him I would be back in touch when the weather cleared and more conducive to looking at the car. Even though a month went by, I was never pressured by the dealership during that time. On February 26, 2010, I went to Crown BMW to check out the z4 personally before making a decision about trading. I told Moe I was just there to check out the car and was not going to negotiate a trade that day. There was absolutely no pressure to make a trade and I was even offered a test drive. I returned on March 1, 2010 to make an offer on a 2010 BMW z4 with a Chrysler Crossfire trade-in. It could not have been a better experience! Moe and Mike Wilson were the most professional salesmen I have ever dealt with when trading a car. They never presented the "typical salesman attitude" that you get with dealers. They did all that was possible to make the buying procedure stress-free and a pleasure. There are not words adequate enough to describe the incredible experience ! After making the deal, I was turned over to Mark Clapp to complete the financial end of the deal. Mark's personality and professionalism was refreshing even though he had to work late to complete the transaction. His knowledge of the process was exceptional and the process went very quickly ! If you are in the market for a BMW your first stop should be at Crown BMW in Greensboro ! You will not be disappointed and you WILL be glad you did !

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sethbaldwin
1/30/2010 1:33:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randall

My Review of Crown BMW of Greensboro:
I worked with Randall in sales after seeing a very nice looking 530i online. When you walk through the door in the stereotypical car dealership, you have salespeople that all crowd around you, are very negative and full of pressure. Randall Ross and the team at Crown BMW were 100% different. Every salesperson, clerk and manager in the store made me feel like I made a great decision by coming to see them. They didn't pressure me, answered me honestly and worked with me to finish the sale. They were efficient, honest and even followed up with me a couple of days after the sale to make sure I was enjoying my new vehicle. They appropriately asked for referrals which I will gladly be sending their way.

I work in retail sales and while you can buy any product anywhere, the big decision you have to make is WHO you buy it from. I bought from them because of how they treated me and I will never buy anywhere else again. They back their product with great service and follow through when you ask for something. Even my friend that picked me up while I was waiting for the vehicle to be cleaned talked about how warm and welcome he felt when he was inside for 5 minutes.

Overall it was a great experience, they answered all my questions and even gave me answers to questions they predicted I would have in the future. This was a 100% world class top notch customer experience and a great team, nevermind a great deal!

Thanks guys!

Seth B.
Greensboro, NC

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AmandaJ
8/17/2009 10:52:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Clapp

My Review of Crown BMW of Greensboro:
Dealing with Crown BMW was an absolutely incredible experience. I was greeted by a very friendly representative Mark Clapp. The dealership is clean, full of various car models and has a huge inventory. Mark was very friendly, honest and accommodated all of my requirements. Mark was not pushy, but actually offered several ideas which have helped me get what I want. The test drive was long and on my terms. Overall the experience with Mark Clapp and Crown BMW of Greensboro, NC was magnificent. I will buy another car from there in the future.

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