Crown Genesis

Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around the corner here in Florida. I reached out to Crown Hyundai Genesis, speaking initially to one of cooling. Not a good thing with summer just around the corner here in Florida. I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work. Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer. The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts. This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown! More

Extremely Disappointing Experience with Crown Genesis of St. Petersburg, Florida I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their busi St. Petersburg, Florida I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their business practices lack professionalism, and I believe they are conducting questionable operations. On September 30, I took my car in for two recalls and to address wind and rain intrusion that occurred during Hurricane Milton (on 10/10). However, as of today, my vehicle has not been release. The Genesis representative, Brad I interacted with was rude, disrespectful, and unprofessional. Additionally, the service manager, Ryan has been unresponsive, refusing to return calls or communicate in any way. I have attempted to escalate the issue to their corporate headquarters, but even they have been ignored by the staff at Crown. Buyers, please be aware that this dealership does not uphold the quality or luxury service you would expect from a brand like Genesis. This has been a truly disappointing experience, and I would strongly advise potential customers to be cautious when considering their services. This poor level of customer service is unacceptable, and I will continue to raise awareness of the situation. More

I purchased a 2025 GV80 from Glen Gasbarro and couldn't be happier. After leasing from another dealer and not being satisfied with them, I talked with Justin Callahan about getting out of the lease and int be happier. After leasing from another dealer and not being satisfied with them, I talked with Justin Callahan about getting out of the lease and into another vehicle. He put me in touch with Glen and everything started to come together. He worked out the details of getting me the Capri Blue I wanted from another dealer in less than a week! Every question I had was answered, and I was kept informed throughout the process. I am glad I have Crown to work on my car. Brad in service makes Crown the only place I want to do business with. 5 Stars! Junius M. More

Purchased a GV80 today and worked with Glen Gasbarro. It was one of the best purchase experiences I have had. Quick easy and no back and forth. On the finance side I worked with Rashan Latimer. You coul It was one of the best purchase experiences I have had. Quick easy and no back and forth. On the finance side I worked with Rashan Latimer. You couldn’t ask for a kinder and knowledgeable partner. And then add Justin Callahan to the mix and the experience was even better. Top notch all the way around. More

After going to several Genesis dealerships, I'm thrilled I purchased my 2023 Genesis GV60 from them. There were no games here and upfront pricing with no dealer miscellaneous fees. It was a great experience I purchased my 2023 Genesis GV60 from them. There were no games here and upfront pricing with no dealer miscellaneous fees. It was a great experience dealing with my salesperson, Nawbed Nahin. He got me the correct price and started the entire buying process through email. He is extremely friendly and trustworthy. I also had the pleasure of dealing with Justin Callahan, the Sales Manager. He greeted me and my wife as soon as I came in. He was extremely helpful and grateful we chose his dealership. Several times during the buying process, he checked in on us. Finaly, the finance manager, Vantuil Cabral was very helpful in picking a protection package which made sense for our lease. I highly recommend this dealership to anyone. They are heads and shoulders above the other three I interacted with. More

Wonderful sales tea. Healthy work environment. Honest and respectful staff. The staff is very accommodating. Healthy work environment. Honest and respectful staff. The staff is very accommodating. More

I bought a G80 from Crown Genesis with the help of Carter Burton. It was a painless experience in which I was able to buy my car without issue, and felt like I knew the ins and outs of the G80 by the time I Burton. It was a painless experience in which I was able to buy my car without issue, and felt like I knew the ins and outs of the G80 by the time I got home. Thanks Carter! More

Great experience Tomm Burkart (Service advisor) could not have been more accommodating and helpful. The people at Fitzgerald Genesis were rude and not very helpful a Tomm Burkart (Service advisor) could not have been more accommodating and helpful. The people at Fitzgerald Genesis were rude and not very helpful at all. More