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Crown Honda of Southpoint

3.4

194 Lifetime Reviews

1001 Southpoint Auto Park Blvd, Durham, North Carolina 27713
Call (919) 666-2740

Latest Reviews

June 10, 2017

"After One Year Defects are not fixed"

- Honda Accord

I bought 2016 Honda Accord in May 2016. I was given a car with 1877 miles, a program car. When I brought to their attention that is not a new car, I am paying for a new car and I want a new car, response was oops, "my bad, we didn't realize it was a program car". It was exchanged, all is good. Next car I received had a major manufacturing defect in duct system. Turn fan on high speed, it made puff puff sound as if you are driving 65 miles an hour and the window is left open. A week later that car was exchanged. I received my 3rd car in a week, after 3 weeks driving this car also developed the same duct system defect. I came back to dealer, spoke with the manager Scott Washle himself. I explained to him that it was a manufacture defect that he needed to get Honda involved into this matter. I asked him to go into any new Accord on the lot and see for himself. He did and found out all Accords made the same sound. He said that my name will be added to "Honda Customer Discover Defect list" that he appreciates my efforts and that he will contact Honda and get this fixed. Not only it is not fixed but Scott never got back in touch with me. I have been to dealership numerous times as late as last Thursday 6/8/17. Still no resolution and no response. The salesman Mr Kurt Johnson is equally irresponsible, numerous times he made promise to get back with me but I guess due to an old age he forgot, I hope, they are not just ignore my issue and hoping I'll go away. Based in an attorney's advice, I will contact Honda Inc one more time and this time send them a certified letter stating my issue and duration of problem existed and allow them to response in 30 days. Next step will be court house steps in Durham County District Court. On July 15th, I will update this review, I hope all of you that are planning to purchase a new Honda from Southpoint Honda are aware that this dealership is not customer oriented dealership. You can reach me via Iamrajvirk@gmail.com for any comments and question.

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Employees Worked With

Scott Washle

May 23, 2017

"Outstanding service"

- jennyw

My Honda has been serviced by Crown Honda of Southpoint for five years. Everyone is great, especially Michael. The shuttle service is very convenient. I think everyone at Crown Honda deserves a raise.

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Employees Worked With

Michael, Joe, Matt, Kenny

May 02, 2017

"Best Car Buying Experience Ever!"

- Michael and Sherrie H

My wife and I bought a 2017 Honda CR-V from Crown. We had a written offer from another Honda dealer in the area. From the moment I spoke with Phil Jones are salesman, he was courteous and very professional. Cannon Forrest the sales manager was great as well and the those two took the time to make sure we got a great deal. They were able to beat the written deal we had and we got the exact make/model/color we were looking for. Cannon and Phil were able to get us in and out in such an efficient manner it was just amazing and great. Phil took all the necessary time to help us and walk us through all the features of the vehicle too. They will be my first call when it comes time to buy another Honda in the future.

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Employees Worked With

Phil Jones, Cannon Forrest

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Photos & Amenities

  • Free WiFi
  • Free Shuttle Service
  • Free Coffee & Bottled Water
  • Customer Work Center
  • Extended Service Hours 11:00 PM
  • Outdoor Lounge Chairs
  • After Hours Drop-Off
  • After Hours Drop-Off
  • Automated Car Wash
  • Automated Car Wash
  • Cable TV
  • Cable TV
  • Children's Play Room
  • Children's Play Room
  • Customer Lounge Area
  • Customer Lounge Area
  • Drive-In Service
  • Drive-In Service
  • Free Coffee
  • Free Coffee
  • Free Drinks
  • Laptop Computers
  • Authorized Parts Store
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Television
  • Vending Machines
  • Vending Machines
Crown Honda of Southpoint, Durham, NC, 27713