Crown Honda of Southpoint

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erin Pomplun, Alissa Proulx & John Pasquinelli

My Review of Crown Honda of Southpoint:
I requested a quote from Crown Honda on the Edmunds.com website. I received a response from Nathan Dickens asking me to answer a few questions on 09/18. I replied immediately (09/18) but did not receive any further communication from him. I called Erin a couple of days later and asked if she had any 2009 Honda Civic LX's. She said yes and I scheduled a test drive. Alissa gave me a wonderful tour of the facility, explained the features on the vehicle and the benefits of the number one service center in the state of North Carolina. She was not able to answer my question regarding what the discount covered on the written quote. Alissa had Erin answer my question. I did not want to pay the processing fee and asked Erin if it could be waived. She told told me it was non-negotiable. I left the dealership with the intent of test driving a Maxima. The next day, I decided I really liked the Honda. I called Erin and shared that I had two other quotes for $17,028 which was slightly below the TMV. Erin would not agree to $17,028 so I acquiesed and agreed to $17,046 (tmv). The location of the dealership is convenient. The hours of the service center are great and the shuttle will take me home or to Southpoint if I choose not to wait while my car is being serviced. The customer service improved tremendously once the decision was made to purchase the vehicle. I received a few e-mails from Erin and a phone call from Ms. Williams after I picked up my vehicle. Both John and Alissa followed protocol and attempted to sell products/packages to me. I declined all of them. I was appalled that the GAP coverage was $699. The State Employees Credit Union offers GAP for $135.00. Geico offers a 7 yr. or 100,000 miles mechanical repair plan and I included it as part of my insurance package in the amount of $34.80 per six months.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Dickens

My Review of Crown Honda of Southpoint:
We are a great experience with Nathan Dickens and the rest of the team at Crown Honda. Nathan was extremely helpful throughout the process and was a no pressure approach to the process - he helped us make the right decision for us - I give him an A+! When it appeared that we couldn't make the deal work Nathan came up with a creative solution that addressed our concerns and made it all work. We would highly recommend Crown Honda for their fairness, honesty and the terrific pricing.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Dickens

My Review of Crown Honda of Southpoint:
We are a great experience with Nathan Dickens and the rest of the team at Crown Honda. Nathan was extremely helpful throughout the process and was a no pressure approach to the process - he helped us make the right decision for us - I give him an A+! When it appeared that we couldn't make the deal work Nathan came up with a creative solution that addressed our concerns and made it all work. We would highly recommend Crown Honda for their fairness, honesty and the terrific pricing.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Dickens

My Review of Crown Honda of Southpoint:
I visited three dealerships in the area--two Toyota dealers and Crown Honda. In all categories, Nathan at HOnda was the most responsive. He worked with us to find the right car and was thorough with making the deal happen for us. I will be driving the car so Nathan spent a long time with me covering all the details about the CRV that I will need ot know. He helped me figure out the best configuration on the locks in the back seat for safety purposes when I am in the car with my 3 1/2 year old grandson (who would figure out pretty quickly how to get out once I stop the car).

Nathan was personally friendly and respectful (we are 71 and 72 years old). I know that I can call him anytime for an answer to a question about the car. I would recommend him adn the dealership.

the "numbers" man also worked with us and was quite personable in all of our dealings with him.

Thank you for providing an excellent product--I came to Honda over Toyota out of brand loyalty.

Susan Little

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan and John

My Review of Crown Honda of Southpoint:
I had never bought a brand new car before and I had no idea what to expect. I went to the Honda of Southpoint dealership thinking I would give it a shot but I would probably not find what I was looking for and would have to settle for a used car somewhere else. Nathan dealt with me and was very friendly and did NOT have that dealer persona I have seen with other car sales people that is fake and overly excited to meet you and just smacks of BS. I told him what I was looking for, he showed me right to it and asked if I wanted to look at any others after that. I told him no, that the Honda Civic he had shown me was what I was looking for and I just wanted to find out if I could fit it into my budget. After some paperwork on my end, his end and John from the finance end, they were able to fit the car into my budget and the papers were signed. Everything was calm, went smoothly, and there was never any pressure or unwanted upselling features from other cars, and that is something I appreciated. Thanks a lot.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: karl prinsep and brad wooley

My Review of Crown Honda of Southpoint:
I called in to get an e-price on a 2009 honda accord and was told 23479.00 so I went to the dealership after learning the cash for clunker deal was still being honered and was told that because we were dealing with clunkers the price had changed to 25,863.00 and did not agree that they should change the price but decided to counter offer another 723.00 and the salesman went to the manager with the offer and returned and said we have a deal and shook my hand. He continued the paperwork opps instead of your clunker being worth 4500.00 now its worth 3500.00 so now we need another 1000.00 dollars. He should have checked this before we made a deal. We had checked other dealers with other dealers who had assured us we would be worth 4500.00 as a clunker.Does a mans handshake mean nothing anymore?

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Nathan E. Dickens and Erin Pomplun

My Review of Crown Honda of Southpoint:
I had contacted this dealer for a price on a new 2009 Honda Accord V6 EX-L with Navigation. I was given a good price, but had a better price from a different Honda dealership. I asked if they could beat the price I have. I sent the price in that I had and it took two days to hear back from Crown only after I contacted Nathan E. Dickens about this. I finally heard from Erin Pomplum, which told me that all emails go to Nathan and then to her, now mind you I have two different email address for both of them (strange).

Ok, we have a price and a very good price on that! I work many different hours and I was unable to check my emails for a few days so I decided to go the dealership on August 11, 2009 at which I meet with Erin Pomlun and some other sales man named Chip. This car was being bought using the CARS program and treading in my 2004 Civic. I had all paper work to do the CARS trade plus my Civic papers when I walked into the dealership. I test drove the car and wanted to buy it.

We then went to sit down to work out the deal and this is when the deal went south. First, the car had mudguards on for an extra $189.00 and pin strip that had defects when it was installed. I did not want any of this and asked for it to be removed. I was told they would remove the pin strip but I would still have to pay the $99.00 install charge for it and then pay to have it removed. I then was told that the mudguards were installed and could not be removed because they had to drill holes in the car (of which is not true) for they are installed using the holes that are all ready there!

So fine I decided I still want the car after all this. I then was told sice I did not bring in my truck that I was using under the CARS program that Crown could not take the car off the market. Meaning after I do all the paper work sign all paper work and leave them a check for the car that if some one came in and wanted to buy that car they would sell the car to that person right out from under me, even after having all my paper work and money, but not my truck. I was going to go home and bring it in and then drive out with the new Honda. This is the shadiest dealer I have ever gone to.

Update: I was not going to finance the car I was paying cash! I was going to leave a check for the car and bring back my truck and you (Southpoint) said that you would be unable to hold the car off the market. So if someone came in and wanted the car after I gave you my check you would sell it to them? For those thinking of buying from this dealer think before you give your money to them for it’s not a done deal until you drive off with the car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Dickens, several others whose name I do not know

My Review of Crown Honda of Southpoint:
Mr. Dickens and the others who worked with me were always patient and kind. They did not push, but were there with enough suggestions that I finally found the car I wanted. Mr. Dickens also uses his computer skills well to contact customers in technology that is familiar to them and makes them feel more comfortable with the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Dickens

My Review of Crown Honda of Southpoint:
Nathan was extremely helpful and friendly. He gave me the best deal and was helpful in finding an insurance company. Even my Dad (who is not a big fan of salesmen) spoke about his kindness for days afterward. As a first car owner, everyone down the line from the managers to the finance officers gave great advice.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Miles Maat and Sean Hawes

My Review of Crown Honda of Southpoint:
My wife and i brought a 2008 Honda Pilot on July 25 2009 and Mr. Miles Maat was extremly helpful selecting this vehicle for a good price.He was very pleasant and professional.He made us feel very comfortable with the whole process which could be stressful.I would recommend this dealership and Miles Maat to anyone looking for a car or suv. Great Experience!!!!!!!

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