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Crown MINI of Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.8
157 Reviews
Call Dealership (804) 207-8385
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8712 W Broad St

Richmond, VA

23294

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buying experience paperwork Dzianis Justin

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Showing 157 reviews

January 12, 2025

Service department was friendly, professional and knowledgeable. They worked fast and returned my Mini freshly washed. More

by SustergirlinTx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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January 12, 2025

Such helpful and informative folks. I highly recommend. They know their stuff and always eager to share and teach all about these high tech fabulous cars. More

by Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dzianis Barysevich, Deonte Levi
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January 11, 2025

I’ve been getting my car serviced here for over 2 years & I’m happy w/the service. More

by Queltyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Spaniol Jr, James Gardner
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January 10, 2025

I’m always greeted by name in a friendly manner, and they got me in and out quickly on this visit. More

by Linda L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trayvon
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January 03, 2025

Very pleasant and professional. Have worked with both Sales and Service. Steve in Svc is a pleasure. Kevin in Parts got me a key delivered to my home 123. Great attitude too Jacob More

by jablaw
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob in Sales and Kevin in Parts, Steve Stankiewicz
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January 02, 2025

They suck I drove 2 1/2 hours. And then they tell me when I get there they cannot even do the recall for my vehicle. They offer me a free diagnostic testing which I can get anywher More

by Blueberry
Recommend Dealer
No
Employees Worked With
Steve Stankiewicz
Report | Print
Jan 04, 2025 -

Crown MINI of Richmond responded

We apologize for your disappointing experience. It’s unacceptable that you drove such a distance only to face these frustrations. Your concerns about our service and communication will be addressed immediately. Please contact me directly to discuss this further and ensure we make things right. Ric Vitek, General Manager, (804) 346-0833

Jan 06, 2025 -

Blueberry responded

Ric Vitek thanks for your prompt response. I’ll look forward to contacting you.

January 01, 2025

They were excellent to deal with Answered all questions. Help me find a loan. Follow up after the sale. More

by Drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Armstrong, Deonte Levi
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January 01, 2025

Incredibly competent service team. Ran on-time and on-budget for the service- even after I threw in an extra repair. Don’t hesitate to bring your Mini here- I have been to 4 states w More

by millerec33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Spaniol Jr, Steve Stankiewicz
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December 31, 2024

Everyone is welcoming, and will go above and beyond to be sure all questions are answered and issues resolved. More

by Mini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Gardner
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December 28, 2024

Steve was so nice and attentive checking me in. Loved that they provided a complimentary car wash following my service. More

by janieg67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
Report | Print
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