Crown MINI of Richmond

Had a GREAT experience buying my first mini cooper countryman! THANKS for making it so easy! The dealer had lots of patience and answered all our small and huge questions!!! countryman! THANKS for making it so easy! The dealer had lots of patience and answered all our small and huge questions!!! More

I am on my third Mini and I love them. And the Service Department at Crown Mini has sold me on returning for another Mini when I need a new one. They are excellent. Thoroughly transpare And the Service Department at Crown Mini has sold me on returning for another Mini when I need a new one. They are excellent. Thoroughly transparent and honest in what needs to be done, why and the cost involved. Steve and his entire Team are excellent and I trust them. More

Everyone was so helpful and friendly. I found everyone to be knowledgeable and the associates seemed to work together as a team. I felt valued and would recommend this dealership to anyon I found everyone to be knowledgeable and the associates seemed to work together as a team. I felt valued and would recommend this dealership to anyone looking for a car. More

Excellent service. Well worth the hour and a half drive to Richmond. Always pleasant and helpful. Well worth the hour and a half drive to Richmond. Always pleasant and helpful. More

Excellent customer service. We called Jacob on a Saturday evening and provided the details. By Monday morning, Jacob had everthing ready and we were comoletely satisfied. Bot We called Jacob on a Saturday evening and provided the details. By Monday morning, Jacob had everthing ready and we were comoletely satisfied. Both Jacob and Justin followed up with us as well. Very satisfied with purchase. More

Crown Mini of Richmond provided us with an excellent car buying experience. Our Sales Advisor, Akash Malviya was very professional, knowledgeable and helpful in addressing our needs and concerns. Sales Man buying experience. Our Sales Advisor, Akash Malviya was very professional, knowledgeable and helpful in addressing our needs and concerns. Sales Manager Justin also made our experience enjoyable. He worked with us to assure that the process went smoothly. The Crown Mini team works so well together. I will be referring friends and family to Crown on the future. More

Recently bought a used car from Crown Mini. While treated kindly and courteously, I've had issues with the car. While not a major issue, both keyfobs needed new batteries to function and a ma While treated kindly and courteously, I've had issues with the car. While not a major issue, both keyfobs needed new batteries to function and a major dashboard digital display is failing intermittently... I fear this will be a large expense to fix. While listening to my issues, our saleperson made it clear we are on our own and that we were buying the car "as is" .. we understand this, however, It seems that if the car is truly inspected before purchase, these issues would have been disclosed. I requested to see the checklist the service staff uses to process used cars, but was only given a one-line summary ("pre-owned vehicle inspection"). Also, we were told our credit rating would not be affected because we wanted to use our credit card for the maximum allowed amount to get rewards points (we paid cash for the balance), however, it did go down a few points. More

They were very accomodating and professional. They worked well with me and I felt good about the purchase I made. They worked well with me and I felt good about the purchase I made. More

Jacob Shivley our salesman was great. He new the product inside an out. No pressure. He new the product inside an out. No pressure. More

I had my 2014 mini cooper towed to the dealer at 8712 west broad st to replace a reservoir hose and of course they found other issues and I gave them permission to fix everything 4000 dollars and my car west broad st to replace a reservoir hose and of course they found other issues and I gave them permission to fix everything 4000 dollars and my car was there for a week 11/13 to 11/19, now 2 weeks later my engine light is blinking my car read malfunction reduce speed, my motor is jumping and bumping. I hate leaving my car at a dealership. I don't have money for any more repairs, I just purchased a new home with 2300 dollar mortgage, I'm on a tight budget and thought I was doing the right think by fixing everything on my car because I live alone and 61 years old I need my transportation. I will contact the dealer tomorrow 12/9 to hear the bull there going to tell me and I'm taking it to the owner. More