Crown Nissan of Decatur - Service Center

Did not feel comfortable with the mechanic who looked at our vehicle, the repairs were made then more repairs were needed after that just a day after bringing it home from the service center. I was given a our vehicle, the repairs were made then more repairs were needed after that just a day after bringing it home from the service center. I was given a vehicle report that told me that the car needed an engine flush , not an oil change but an engine flush..... More

Customer service was great. Amber is a refreshing friendly voice on the phone and as pleasant in person. Amber is a refreshing friendly voice on the phone and as pleasant in person. More

I had lost my key fob . everyone was so kind and patient. They kept me informed of what was going on when the wrong fob arrived.Which was probably my fault to begin with. everyone was so kind and patient. They kept me informed of what was going on when the wrong fob arrived.Which was probably my fault to begin with. More

Had appointment setup to get new key only for them not to have one when I got there for my SCHEDULED appointment and have not heard a update yet have one when I got there for my SCHEDULED appointment and have not heard a update yet More

I’ve been a customer of Crown Nissan of Decatur for many years. It’s sad that I won’t be returning for purchases or otherwise because of their service department!! years. It’s sad that I won’t be returning for purchases or otherwise because of their service department!! More

I won’t be returning to Nissan for purchase or otherwise because of the service department because of the service department More

On time and complete! I have always experience excellent service at crown! It is worth the trip from Springfield! I have always experience excellent service at crown! It is worth the trip from Springfield! More

I like that you can see your vehicle while it is being worked on. Nice waiting area worked on. Nice waiting area More

The lady in the service department is very friendly know me my face and name makes my visit Pleasant me my face and name makes my visit Pleasant More

The sales process was smooth and efficient. Would highly recommend Crown services to friends and family Would highly recommend Crown services to friends and family More