Crystal Automotive

i was sold a 2021 dodge charger,over priced45000. ,to discover it was in a front end collision,since air bags installed.sway bat .struts.front end alignment winshield washer containerr.took mikes au ,to discover it was in a front end collision,since air bags installed.sway bat .struts.front end alignment winshield washer containerr.took mikes autobody was told it was fixed with all after markey parts,when i went back to dealership i was again lied to ND BLOWN OFF. now monday 2023 it being repossed becuase i am out of woek(surgery) and connot afford the payments,had i known about the collison (air bags deployed) i would have walked away they got a jeep renegade20217000 in returned...now they are owned by another company.......thanks for ruining my creit ron and brandon collins (brooksville) i only heard SOMEONE WILL CALL YOU.....i guess its attorney time,,,,,,,,lol....good luck finding one.....if i do ill post it here..... More

The deal we shut on for the payment sales manager assured me I was not told payment would not change when I received payment in mail it was higher I argued to one payment they did not stack to it if I new th me I was not told payment would not change when I received payment in mail it was higher I argued to one payment they did not stack to it if I new the payment was not the same I would not have signed More

sure do miss brad in the service department he was much more professional in the service department than most of the people there now will not b back more professional in the service department than most of the people there now will not b back More

This dealership will Rip you off. Their used vehicles are Junk and they do not disclose any information of accident or mechanical history. You have to ask multiple times for a Carfax Their used vehicles are Junk and they do not disclose any information of accident or mechanical history. You have to ask multiple times for a Carfax. Check your paperwork well because they will state fees and finance charges and amounts and then when you sign the paperwork the numbers magically change. They will try to pass right over their scams and rush you through the buying process. The management is rude and unwilling to work with customers with their complaints. Both of the dealerships should be closed down. Since the purchase of my vehicle 4 months ago I can not believe how many people have told me how they have had the same issues or worse issues with the dealerships. BUYERS THIS IS A BIG BEWARE!!! STEER CLEAR OF THIS COMPANY. More

I have bought 4 vehicles from them in the last 6 months. I have never had a problem. They seem to always have inventory and I have never not found what I am looking for. That includes ordering exactly what I have never had a problem. They seem to always have inventory and I have never not found what I am looking for. That includes ordering exactly what I wanted on some occasions. Some of the reviews on here are one sided. I have bought more than 200 automobiles from many different dealers. They all have good days and bad days, just like we do. But in the end it is the willingness of the staff to make things right. I will continue to buy my new and used cars here. More

I had my vehicle serviced at chrystal dodge in brooksviile ,there was an error on my bill ,within a day Jeremy service adviser called and took care of the issue right away.also mechanics are great brooksviile ,there was an error on my bill ,within a day Jeremy service adviser called and took care of the issue right away.also mechanics are great and well done job.i would recomend my family and friends great place and great business .pete More

Got quote for alignment for $99. 00 picked up vehicle and was charged $129.99 added whole bunch of extra fees . Average price for alignment in area was $79.95 so I figured $20.00 doll 00 picked up vehicle and was charged $129.99 added whole bunch of extra fees . Average price for alignment in area was $79.95 so I figured $20.00 dollars more because its a dealer.but to be scammed $30.00 on top like that .never going back , and don't recomend them,and on top of that service adviser was rude. Pete More

I have bought 6 vehicles threw Janet Nolen and she has always made it a great and easily to fine what I want and not push you into something you don't. my husband and i will only deal with her. she is ama always made it a great and easily to fine what I want and not push you into something you don't. my husband and i will only deal with her. she is amazing person and know how to help her customer. More

Went there Monday, January 3rd with the intention of buying a new vehicle. Worked with a great salesman for about 2 hours before deciding on the exact vehicle we wanted. Upon making that decision I sp buying a new vehicle. Worked with a great salesman for about 2 hours before deciding on the exact vehicle we wanted. Upon making that decision I spoke with the salesman, Brandon Hicks and the Sales Manager, Ron Roppolo. I offered my trade to them for inspection and asked if I could go to lunch while they evaluated my trade. Without hesitation I was told to go ahead to lunch and they would take care of everything when I got back. I returned 30 minutes, handed my trade keys to the salesman and sat down at his desk to begin the buying process. Within a minute I was told the vehicle I had agreed to purchase minutes earlier had been sold. Needless to say, I left immediately. They didn’t even get my name or contact information. Of course, I was intent on purchasing a new vehicle so I drove to a competitor dealership and purchased the same model, with better options of course, within a few hours of my terrible experience with the Crystal Staff. When I told the story to the dealership I purchased from they were shocked at the treatment I received from Crystal Dodge. As someone that buys cars frequently, I can assure I will never purchase anything from Crystal Dodge. More

The initial presentation was very good and the purchase was made quite easily with my salesman, Joe Sylvia, and Jay in Finance. My purchase was a CPO 2020 Ram 1500 that I'm very happy with. I mistakenly th was made quite easily with my salesman, Joe Sylvia, and Jay in Finance. My purchase was a CPO 2020 Ram 1500 that I'm very happy with. I mistakenly thought that Joe had put the paperwork for the transaction in the glove compartment, when in fact, it was just the registration. No problem I figured. I called Joe to let him know that I didn't have my information and he said he'd follow up on it. I didn't hear back, so I called him again, left a message and didn't hear from him. Eventually I called him to remind him that I still had none of the information for the transaction. Additionally, the temporary registration expired and I wanted him to follow up on that. He did return that call and left a message explaining that the out of state registration was handled by another company and he had no control over that. Surely there is someone at Crystal who can track that. It didn't happen and I'm driving an unregistered vehicle. He told me I'd have to call Finance to get the copies of the paperwork I don't have. I did put a call in to Finance and never received a return call. I've called Ron Roppolo, Sales Manager three days in a row, I carry my phone with me everywhere I go and haven't heard back. Today I called Ryan Young, General Sales Manager and haven't heard from him. I can't imagine why Joe never followed up to minimize the problems. I have noticed in previous reviews that the person responding asked unhappy customers to call (352)597-1265. What's the point, they won't take or return phone calls. Why aren't they reaching out to their customer? There were three recalls that weren't done while the truck was at Crystal. I had to have them done at a dealership in South Carolina. Now I'm wondering if the oil was even changed before I bought the truck. The sales transaction was great, but customer service after the sale is definitely lacking. More