I took my Highlander in for a routine oil change and tire rotation, and, having just recently finished a trip down the entire west coast, requested a diagnostic. A couple hours later I got a call informing me that there was $6700 worth of issues with my car, a figure that was almost immediately reduced to $5100 when I asked if he could make me a deal. Through a convoluted process which involved my inability to contact my parents (the registered owners of the car) and extensive insistence that these issues were critical, and would very soon result in the abrupt and unavoidable failure of my car, I regret that I allowed him to begin maintenance, while requesting that he hold off on the bigger issues until I could contact my parents. He took that as an opportunity to begin all maintenance, and, upon hearing from an mechanic friend that the described issues were almost certainly not in need of immediate intervention, apologized that nothing could be done, all the work had been started. The process involved informal invoices, claims that paperwork was too complex to produce pre-maintenance, broken promises (delayed finish, inability to clean the car), an accusation that my father had not been effectively caring for the car, taking it in for regular maintenance, and, most upsettingly, THE ISSUES ARE STILL THERE! One of the most expensive procedures was replacement of the tensioners in the timing belt, which he claimed was why my car made so much noise when stopped, but it's been nearly a week since the maintenance, and it STILL MAKES THE NOISE.
This place took advantage of me. Without question. It is incomprehensible to me that it is still running, and under the banner of Toyota, no less. The worst part is, I feel like an idiot, but I really didn't know better, and they used that to their advantage.
I Recommend This Dealer:
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