I sincerely hope that if you're reading this review, you are doing so before wasting your time with this dealer personally. I initiated contact with Culver City Toyota online and after exchanging several emails with their "Internet Concierge", Carla Cruz, I was quoted an internet price that I deemed fair. After rearranging my entire Saturday to make it down there I drive on to the lot where a salesperson stops me and asks me to valet my car, even though there were clearly open spaces in the customer parking area . I told the salesperson that I would look for street parking at which point he "suddenly" saw the open spaces. After parking my car, I asked for Carla Cruz, which she asked that I do upon arriving. Carla does not so much as make an attempt to greet me and sends a salesperson named Ish, with whom I had never communicated with. Again, I had exchanged several emails with Carla. While I don't believe it takes a whole lot of effort to walk over to someone and simply greet them and shake their hand, I gave her the benefit of the doubt and got up to shake Ish's hand.
Now I could see that the vehicle I was interested in was blocked in (at least two cars would have to be moved). To my extreme disappointment, Ish pretty much tells me that before he bothers moving around cars that I should know that I was under quoted a price by Carla and that the quote is actually $2500 above what had been shared with me. I looked outside at the vehicle and then at Ish and then back at the vehicle - all the time wanting to laugh that a business could operate in such a way (it was one of those times when you wonder if you're the crazy one). Anyhow, I thanked Ish for letting me know and wished him a good day at which point he says, "oh that doesn't work for you?" "OH THAT DOESN"T WORK FOR YOU?!" - this was actually asked. I calmly answered, "No, I felt that the quoted price was fair, I just wish I didn't have to waste my time." Again, I had to move around my entire Saturday - I have two kids and anyone with even one knows how many moving parts exist when attempting to do anything. So I shake Ish's hand and walk away still wondering what the heck just happened. If you think this is where my negative experience with Culver City Toyota ends, I'm going to have to disappoint you.
A couple of hours later, I receive an email from a Romonia Wright, who claims to be Carla and Ish's manager (oh, when you're dealing with a shady dealer, everyone is everyone else's manager). In the email she apologized for what happened and said she spoke with her "General Manager" (more on this in a bit) who said he would honor Carla's quote if I could come back that same day. I replied by sharing the details of my visit and that I would be open to returning, but it wouldn't happen that same day. 48 hrs passed and no reply from Romonia. I reply with another email informing her that I was eagerly awaiting a response. Still nothing. So now I figure I would contact the "General Manager". An easy task for nearly every single other dealer in the world! There is no listing of a "General Manager" for Culver City Toyota. Internet results yielded conflicting results with not contact info whatsoever. I finally call and the receptionist seems almost put out by the odd inquiry into the General Manager's name and contact info. Finally I get the name Shams Salahieh and his email that turned out to be incorrect. Who know's if this is really the GM or if Romonia's email actually came from Romonia - who knows if there is actually a Romonia. Who knows! One thing is absolutely, undeniably true -- this is how they do business at Culver City Toyota. Heed this warning - steer clear of this place.