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Culver City Toyota

9077 W Washington Blvd, Culver City, California 90232
Sales: (800) 997-6024
Service: (800) 920-6728
Parts: (800) 920-6728

Makes: Toyota|Service Center
 
Average
33% Recommend

Overall Rating 2.6

12 Lifetime Reviews

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Culver City Toyota
12 Lifetime Reviews
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Culver City Toyota Info
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12 Dealership Reviews
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Reason For Visit
Sales (New)

"Awful experience! "

My parents leased an all-electric 2013 RAV4 from this dealer on 8/29/13. The guy that works in their finance department is a liar. None of the managers cared what he did to my parents - which I was able to spot and stop because I buy a lot of cars. The finance guy (Robert I believe is the liar's name) tried to sell them a $800 insurance policy because he said Toyota no longer allows "reasonable wear and tear". He said that means that you cannot bring the car back with minor door dings or scratches, and it must be returned with new brakes and new tires UNLESS you buy the policy - according to Robert. This makes Toyota look bad - not the dealer! He said Toyota's policy is "just like BMW". I happen to know people who lease BMWs every 2-3 years so I knew right off the bat he was full of it. So we read the lease agreement and he was totally lying - you are allowed reasonable wear and tear! Next we looked at the insurance policy he was trying to sell us, and it literally covers nothing!!! Furthermore, he rudely told my parents "what you can't afford $800? You're leasing a $45,000 car!" At hearing this in combination with his lies, I lost my temper. Upon getting into a huge argument with him, the general manager came in and assured me Robert would be disciplined. I doubt that happened! I'm sure lots of people have been sucked into this and it's something the District Attorney ought to be made aware of. In addition to this scam that the dealer tried to pull, they completely messed up the paperwork three times for the car which required us to take time off from work, wait in line at the DMV, and even contact Toyota U.S. They listed the car as gasoline which prevented us from getting the CarPool stickers and despite promises to correct it, the dealer never did until Toyota U.S. stepped in. These guys are totally incompetent and are total liars. I took all their advertising stuff (plates, etc...) off the car immediately. Absolutely disgusting sales practices.

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Employees dealt with

Robert
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Reason For Visit
Sales (New)

"Best purchasing experience ever!"

This dealership is now under new ownership. I saw all the prior reviews and was a little reluctant to go, but just purchased a 2014 Toyota Highlander from Culver City Toyota last week. Got a great deal from Geoffrey Saunders. The dealership was honest and trustworthy. It was the best new car purchasing experience that I ever had. I would be happy to recommend Culver City Toyota to anyone needing a new Toyota.

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Employees dealt with

Geoffrey Saunders
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Reason For Visit
Sales (New)

"I purchased a brand new 2013 Prius from Culver City..."

I purchased a brand new 2013 Prius from Culver City Dealership. The car was sold to me with a malfunctioned blue tooth. Every single time I was turned away saying that the blue tooth was fine and it was my phone that was the problem. Finally 3 months later after taking the car in 5 times, they found out that the blue tooth module needs to be replaced. I wasted so much time and effort needlessly for a dysfunctional car. It took 3 months for the dealership to take me seriously. I feel disrespected and angry that I was sold a broken car. They do not do a thorough enough job when servicing a car. They made me return 5 times unnecessarily. The customer service here is terrible.

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Employees dealt with

Lucy- Customer Service, Rick- Sales, Sean- Service
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2


Reason For Visit
Sales (New)

"PISSED OFF MORE THEN WORDS CAN SAY!!!! Went into this..."

PISSED OFF MORE THEN WORDS CAN SAY!!!! Went into this dealership tonight 3/9/14 to buy a 2014 Toyota Corolla S. Found the one I wanted, the bright blue. Test drove it and fell in love. Didn't haggle or anything, told them to keep my payments under $500 and I would put $5000 down. The salesmen, Barry, ask if I had my checkbook with me, and I did, I was fully ready to buy the car right then and there. The sales manager comes out and ask me if the check was a starter check, because his check machine wouldn't scan the check. I told him it was a check I got the bank to print me out, as I don't use checks. He said okay, not a problem he would take it as long as I promised him the funds were in there. I had just got my tax return of $5,163 back. The funds are there. So they take me into the finance office to sign all the papers and get me out the door. The washed the car, gased it up, and was sitting outside the door. The finance guy has me sign all the papers, he got me financed with Toyota.... so he said. After I signed the last form, he then says, hold on a minute. He comes back and 1 second later the other finance guy walks in and tells us, we can't have the car tonight, he can't take my check because it won't scan, and tomorrow morning I need to go to Wells Fargo and get a cashiers check for $5000, and then I can have the car. Problem.... tomorrow is Monday morning, I work from 8AM to 8PM... and don't have the time to go get a cashiers check, or go out of my way. I told him he could use my partners debit card, however he would only be able to pull $2500 at a time out, due to bank limits on the card... that didn't work for him either. I then tell him I would see if I could make it to the bank, He says great be here at 9AM. Tell him I can't make it at that time. I ask him for my check back since he wasn't giving me the car now... and they REFUSED to give me the check back. The REFUSED to give me the car as well..... sounds like a scam to me, however Wells Fargo has great online banking and I placed a stop payment on the check and will be contacting DMV Investigators on this dealership first thing tomorrow morning. After reading all of their reviews, I'm very happy I didn't finish the deal with them. The poor salesman Barry was begging me to come back.... and said he was just as pissed off at them for pulling that, says he just came there a month ago from another Toyota dealer, and wishes he would of stayed where he was, because this dealership was a "joke" as he put it. STAY CLEAR OF THIS xxx HOLE!!!

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Employees dealt with

Barry
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2


Reason For Visit
Service

"I have been coming to Miller Toyota on and off for a..."

I have been coming to Miller Toyota on and off for a number of years. I have my car serviced because you guys do the best work. You charge a bit more, but I always know my car is going to be in good shape when I pick it up. Osbaldo Perez was above and beyond kind, considerate, treated me so well and I really appreciate that. The best service I have had at your dealership ever. Osbaldo deserves recognition.

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Employees dealt with

Osbaldo Perez
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Reason For Visit
Service

"This dealership gave me a lot of run around and..."

This dealership gave me a lot of run around and mis-information. I went in for a recall service and they did not have the part in stock, which they should have told me when I called for the appointment. Since I was there, I asked them to appraise the truck. They made me wait for more than an hour (while I was approached several times to buy a new vehicle - not what I was there for) and then the resales manager was "in a meeting" and not available to speak to me about the truck's value. I never got anything in writing and had to call several times to get the appraised value by phone, which was significantly lower than they had appraised it for just 6 weeks earlier. They said it was because of gas prices, although gas prices were coming down at that time. I felt deceived. They had no regard for the value of my time or my continued business. I will not do business with Miller Toyota again, but Marina del Rey Toyota is not much better.

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Employees dealt with

Service dept, resale manager, new sales person
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Culver City Toyota responded to this review

June 12, 2013

We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy your vehicle and the services we provide. If there is anything we can do to ensure this, please let us know.



Reason For Visit
Sales (New)

"This is my recommendation never ever ever in your life go..."

This is my recommendation never ever ever in your life go to this dealership. They are the worst dealer ever they scam you. I bought my first car there and I lost about $6000 these. CAR DEALERS ARE ALL LIARS. THEIR WHOLE IS ABOUT LIEING. I printed out the price that I got from the TOYOTA WEBSITE and he told he couldn't give me that price and that it was too high but any DON'T GO THERE

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Employees dealt with

Hector Medina
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2


Reason For Visit
Sales (New)

"I went in with my wife and with my two year old son, to..."

I went in with my wife and with my two year old son, to settle a deal on 2011 Toyota Prius. They did not seem to have much customers, still they were all over the place and wasted my time searching keys to a car of our preference to test drive. After about three hours of ordeal, I got a quote for $25068 plus the regular fees. You know what - the MSRP for the car was $24,720. YES. I think they thought I was an idiot. While they were rambling to get a better quote with their "ESTEEMED MANAGER" - I called two other dealers (with whom I had discussed and had had a pleasant conversation - great guys). They gave me a quote/ final number of thover dry competitive price over the phone, guess what, it was about $3000 less than Miller Toyota of Culver City. No wonder the Miller Toyota dealership did not have any customers and are so poorly rated here. As it seemed, my family were the only ones sitting there. At the other two dealerships, they had people waiting for their turns to get an agent. I went to dealer XXX and bought my car in 15 minutes. As it was one of hot selling colors, it was back ordered. And it goes with Toyota's slogan - just in time delivery. My car was sold prior to it being at the dealer XXX. Can I wait two days if the car costs $3000 less, certainly yes! I will be writing rave reviews of XXX and YYY here when I have the car.

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Employees dealt with

Romana, Mitsy
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2


Reason For Visit
Sales (New)

"I went in with my own financing and after telling them..."

I went in with my own financing and after telling them repeatedly that I was not interested in their financing (four times) they still tried to run an unauthorized credit check on me in an effort to offer me their company financing. They went back and forth about how I'm a lucky lady to get the price that I bargained for (650 below MSRP) and then tried everything in their power to prolong the visit and have me fill out credit applications. As if I'm stupid and can't read. I respect that they are trying to make the dealer and themselves the most money possible in a poor economy, but I came it with a solid understanding of the poor sales performance of Toyota over the past few months and knew that I had the upper hand by securing my financing through an outside source. They even said some crap about how I needed to give them my SS# before I would receive the buyer's order. The guy said it was the law. When I asked to see the CA state law stating this, he then retracted his statement and said it was the dealer's policy. With the final lie being well established by this band of idiots, I left the dealer prepared to file a complaint and spread the news about my experience on any website I could find. I guess their tactics work on some poor soul, otherwise, why would they continue to do it. But I would avoid this dealer at all cost.

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Employees dealt with

Tony Nunez and some other lackey who was unscrupulous
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5


Reason For Visit
Sales

"This dealership is a joke. We went to test drive a Yaris..."

This dealership is a joke. We went to test drive a Yaris Liftback and the salesperson (Edwin?) immediately tried to sell us on it for $304 a month over 60 months. For a Yaris? Are you kidding? He tried the "gas is going up, these cars sell fast bit." Don't waste your time here. Read my reviews on Penske and Power Cerritos instead, and go in with some research!

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Employees dealt with

Edwin?
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