Cutter Mazda Honolulu

This was the worst car buying experience I ever went through. I spent over 9 hours there just to jump through hoops, be humiliated, and getting lied to. One of the sales reps said that if I was serious through. I spent over 9 hours there just to jump through hoops, be humiliated, and getting lied to. One of the sales reps said that if I was serious about wanting to buy the car, I was to physically give him my credit card and he would wave it in front of his manager to show that I was serious in wanting to buy today. I felt humiliated. Next, I wasn't satisfied with the final price of the car, so they showed me a discounted price they could offer. I agreed and signed a form. Later I realized the price of the car was larger than the price they showed me on the computer. When I brought this up with another associate, they played dumb and told me I signed the form so I agreed to that higher price. That upset me. Next I told them I have car insurance, but I didn't sign up for one for the specific make and model since I didn't decide which car to buy. The sales rep made me call a 24 hour insurance in order to buy car insurance from another company because my current insurance company was closed for the day. I never had to do something like this when buying a new car. I also just returned from deployment and my license is expired. Per the DMV, my license is valid for 90 days after I returned to the states. The dealership didn't honor that, so they told me I had to bring somebody else to the dealership in order to physically drive it off of the lot. I had a friend drive from Ewa to Honolulu, a 40 minute drive for him, just because the dealership wouldn't honor a rule from the DMV. I also want to mention in between all of this, I was sitting around the dealership waiting with the sales rep to talk to his manager constantly, wait hours to talk to some finance guy about some warranty I didn't want to buy, and having another associate try to socially bond with me as I'm irritated having to go through all of this. When I was finally given the car, they noticed the rear right wheel had a low PSI, so one of the sales reps went to fill up the tire with air. I asked another sales rep if we can get the tire inspected before I drove off, but he told me that the car was in storage for a while so it's probably normal. Well it wasn't normal. As I drove the car on the freeway, I heard a rattling sound, so I immediately drove back to the dealership. Turns out I was right and there was a nail in the tire and I was internally fuming. The sales rep gave me a rental car and told me to come back tomorrow to get my fixed car. I received it the next day and tried to calm down. I was then told two days later to come back again to sign a form for my bank's autoloan. From my home to the dealership is 30 minutes and I've driven to this dealership multiple times. And then after that, I was told by a sales rep that when I receive my customer survey email, I was to give them a 10 or else he would get yelled at. First off I know it's about a Christmas bonus so there's no need to patronize me. Second, after all they put me through, they're telling me to give them a 10 for customer satisfaction? That's insulting! Even weeks after buying the car, nobody ever called to check on me to see if the car is doing alright. At this point I'm just upset with owning a Mazda with all the things I went through. After all that, I don't even want to go to the dealership again for routine service if that means I'm giving them business. I'd rather go to a different dealership to get maintenance. If this is how the Cutter dealership brand treats their customers, I don't see myself buying another car from them in the future. I'm this close to just trading the Mazda CX-30 for a Subaru Crosstrek. More

Horrible management and work culture. The took my Drivers license and kept making excuses on why they couldn’t give it back. They kept lying and telling me they could get me the deal I want while bringing b license and kept making excuses on why they couldn’t give it back. They kept lying and telling me they could get me the deal I want while bringing back new deals, with nothing they promised. I’d ask for my license, they’d make excuses and tell me the deal I want is about to be approved. This went on back and forth for 6 HOURS. They held me 2 hours past closing time in hopes of wearing me out and taking my money. I love Mazda’s but I’d NEVER give cutter my money. I’d rather buy from a mainland dealership and pay for shipping HALF WAY ACROSS THE PACIFIC OCEAN than give cutter my money. More

Excellent Service is very fast. Nick is so helpful and very friendly as well as the other workers. I will recommend this place if you want to own it lease a car Service is very fast. Nick is so helpful and very friendly as well as the other workers. I will recommend this place if you want to own it lease a car. Thank you nick and Matth More

Personable & Helpful A gentleman named Chip Lowman drove to my home to bring me to the dealership JN Chevrolet on Nimitz. We chit chatted the entire time. He was very kno A gentleman named Chip Lowman drove to my home to bring me to the dealership JN Chevrolet on Nimitz. We chit chatted the entire time. He was very knowledgeable & comfortable to work with. We made a fair deal that I am happy with. The car had some condensation in the headlight lamp so he had the service center correct it for me. I am hoping to have this car in great shape for many years to come. More

Great service The staff were exceptional- very knowledgeable friendly and helpful- couldn't have been mor satisfied would highly recommend to anyone buying a new ca The staff were exceptional- very knowledgeable friendly and helpful- couldn't have been mor satisfied would highly recommend to anyone buying a new car without a doubt More

Great experience & customer service Couldn't have had a more better experience here at Cutter Mazda all thanks to the wonderful sales rep Armando. I was referred to him by a friend & I Couldn't have had a more better experience here at Cutter Mazda all thanks to the wonderful sales rep Armando. I was referred to him by a friend & I am really happy with the excellent customer service he was able to provide. I told him what I was looking for & he pointed out the Mazda 5...it was beyond what I was looking for & so much more!!!! I will definitely be referring him to anyone that is looking for a car. More

Armando Maza Repping Mazdas I wasn't too sure about Mazdas until Armando exaggerated the performance and how well they drive. I'm glad that I got to build a relationship with Maz I wasn't too sure about Mazdas until Armando exaggerated the performance and how well they drive. I'm glad that I got to build a relationship with Mazdas. They should make more red ones :P More

Armando Maza My experience with Cutter Mazda Honolulu was excellent due to the customer service I was given from employee Armando Maza. He was not only welcoming, My experience with Cutter Mazda Honolulu was excellent due to the customer service I was given from employee Armando Maza. He was not only welcoming, but also entertaining. I was looking for a truck within a certain price range and he showed a lot of knowledge with all the trucks on the lot. Next time I need another car i'll be sure to give him a call. More

Threw a friend, I was reccommended to Matthew Feldman, of Cutter Mazda. In one visit I found myself driving home in a used Dodge Ram 1500. The service was great and today i am still driving this truck and am Cutter Mazda. In one visit I found myself driving home in a used Dodge Ram 1500. The service was great and today i am still driving this truck and am happy. More

I was recently looking to take my car in to be serviced. I had purchased a brand new Mazda (twice actually. Long story) from another Cutter dealership and was SO happy each time I was there. I decided to ta I had purchased a brand new Mazda (twice actually. Long story) from another Cutter dealership and was SO happy each time I was there. I decided to take my car into Cutter Dodge because I was in the neighborhood. I was expecting to have to wait around for a while or even drop off my car and come back the next day or something since the place looked pretty busy. Instead, I was in and out of there in a flash and I drove off feeling like my car was brand new again! The employees they hire to work for the Cutter dealerships are so accomodating and personable. I have now been to two different Cutter lots a hadnful of times and every time I have walked out of there feeling so relieved and thankful. More