DARCARS BMW of Mt Kisco

I am writing this review to express my sincere appreciation for the exceptional service provided by Antonio Otero at DARCARS BMW of Mt Kisco. Antonio is an extremely professional and responsive s appreciation for the exceptional service provided by Antonio Otero at DARCARS BMW of Mt Kisco. Antonio is an extremely professional and responsive service representative who made my recent visit a truly seamless and positive experience. He communicated clearly throughout the entire process, providing timely updates and transparent information regarding my vehicle's needs. His knowledge and dedication to customer satisfaction were evident every step of the way. It is rare to encounter such a high level of professionalism. Antonio genuinely cares about his customers and represents the DARCARS team with excellence. I highly recommend him to anyone seeking top-tier service for their BMW. Thank you, Antonio! More

Brought my car in for a recall estimated as 1 hour’s work by BMW. After 2 days, still waiting, virtually no communication from the rep, who doesn’t answer texts or calls. by BMW. After 2 days, still waiting, virtually no communication from the rep, who doesn’t answer texts or calls. More

Simple service repair was estimated to be more than what competitor deemed necessary. On top of that, job they wanted to do was quoted twice competitor. double negative …be careful and get a second quote competitor deemed necessary. On top of that, job they wanted to do was quoted twice competitor. double negative …be careful and get a second quote and/or another authorized bmw dealer before using this service More

Did not reset computer after service. Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars whe Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars when they were Mt Kisco BMW and Kevin was the service manager. Much more efficient at that time. Will not use this dealership again:>( More

My 2023 x1 broke down, had to be towed in for work, I was in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last ti in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last time I will buy or service there. More

I recently had service at Mt. Kisco BMW this past Wednesday. I got my car back on Wednesday night and went home- I drove 15 miles on a clear road with no debris after I picked up Kisco BMW this past Wednesday. I got my car back on Wednesday night and went home- I drove 15 miles on a clear road with no debris after I picked up my car. The next day, I'm driving and suddenly I receive an alert about my tire pressure on one of the tires being low- it had just dipped down to the level where it gives you a notification. I park and see there's something large jammed into the tire, I immediately call a third party garage that has the tire I need in stock and I get it replaced. The service team at Mavis alerted me that they've never seen this before- it's a spark plug. They gave me the spark plug as a souvenir. I immediately know where this came from and I call DARCARS BMW of Mt. Kisco to let them know. Let me just say this is not the first problem I've had with this dealership. I spoke with the service manager who, very condescendingly, did not want to hear what I was saying. Unacceptable behavior from a manager; customer service is the number 1 priority in a business, because without customers, you HAVE NO BUSINESS. He mentioned that having a spark plug stuck in the tread of my tire could clearly happen everywhere. I'm not driving on dirty, litter-filled roads in the projects nor did I go on 84 or the Taconic, but I guess everyone is littering the roads with disposed spark plugs on the regular, and this issue definitely won't ever happen in a full service garage at a dealership. I guess it's OK that I just picked my car up from the dealership for an oil change and within 24 hours I have air leaking out of my tire from a spark plug lodged into the tread of the tire. I guess it's OK that a day after I picked up my first BMW from that same dealership (a demo car) it had a flat tire from a nail that was stuck in there for some time (their words, not mine.) I guess it's OK that when I picked my car up for an oil change 2 years ago, I got my car back with a huge deep gash on my mirror and my car was filthy inside with sand and grease. Not sure what happened there. I guess it's also OK that one of the contracted employees taking vehicles off the flatbed in the parking lot floored it in reverse all the way to the service bay at 7PM in the dark with no lights on, and almost hit into me as I was leaving my space. These situations are something I would expect coming from a gas station service center or one of the Curry dealerships, not a certified BMW dealership. This is why when I was looking for a new car, I went to a different BMW dealership that's much farther away to get my car. I would much rather go to New Jersey or Pennsylvania to get my oil changed at an out of state BMW dealership than go back to Mt. Kisco. I am not sure what is going on with this dealership but it looks like someone has to come in on a Sunday and sage the entire building. More

Really poor attitude in the service dept. .had an issue with parts from BMW that did not fit properly..a service tech could have fixed the problem in 10 minutes..instead they tried to charge m .had an issue with parts from BMW that did not fit properly..a service tech could have fixed the problem in 10 minutes..instead they tried to charge me for such a small thing ..We are in the market for 2 cars, we will go to Ct instead of this NY dealership, which does not get the "customer service" part of doing business.. More

V the worst service, they do not answer the phone, I bought a certified car offering 6 free oil changes and now they do not comply and they want me to go to a land rover dealer to make it valid bought a certified car offering 6 free oil changes and now they do not comply and they want me to go to a land rover dealer to make it valid More