DARCARS Chrysler Dodge Jeep RAM of Rockville

I leased a Jeep Wagoneer from Darcars in November of 2023. The vehicle has had several issues, and factory recalls, that have resulted in me being put in a rental car for weeks at at time. The most re 2023. The vehicle has had several issues, and factory recalls, that have resulted in me being put in a rental car for weeks at at time. The most recent was a simple recall for some door trim. I dropped the truck on October 15 and am being told the estimate is early to mid December. They have me in a grand Cherokee which is fine but in no way a comparable vehicle. I have multiple kids and am in multiple carpools and have travel coming up over Thanksgiving. The dealership could not care less. They are slow to return call if they return them at all. The ignore e-mail or reply without any information. The General Manager, Jason Kerr, says that there is nothing he can do at the dealer level. I am paying almost $1,000 monthly for a vehicle I do not have access to and they will not return to me for "safety" reasons. This may be more of a Stellantis issue but Darcars has been awful. I am talking with an attorney and also looking at buying it off the lease and then selling it to a third party. Anything to get away from them. With their entire fleet they can't find me a bigger car? They cannot fix a recall in under 7 weeks on a 2023 model? They can't offer free oil changes or service for the remainder of the lease? They can do absolutely nothing? I would be very careful looking at The Jeep brand right now and if you do go anywhere other than Darcars Rockville. More

Issues from Day 1… $15,000 mechanical repairs in first 9 months. Another Jeep dealer identified root cause: Darcars had different size tires on the car from Day 1. Darcars won't admit fault, but is offeri months. Another Jeep dealer identified root cause: Darcars had different size tires on the car from Day 1. Darcars won't admit fault, but is offering a lowball cash compensation offer if I shut up. My story: - Bought used 2021 Jeep Grand Cherokee from DARCARS in March - Within 10 miles of driving off the lot, the transmission started jerking and jolting at every start. Grinding noises. Felt very unsafe. I called dealer that day and multiple times the first week. Initial response from dealer was “some cars just drive rougher than others.” After 2 additional calls, the dealership agreed to look at it during their 30-day dealer warranty window. - DARCARS response was “We took it on a short test drive, and it drives like normal.” No further detail provided. They refused to further acknowledge my concerns. - Situation got progressively worse and worse until car was undriveable. I took it to a different Jeep dealer who immediately said “yes, there are major mechanical issues here. Your transfer case is full of metal shavings, and the drive shaft needs to be replaced.” Eventually the transmission had to be replaced. - Other dealer finally diagnosed that Darcars error with tire size was root cause. Darcars was willing to offer cash compensation ($350) as soon as they realized they were at fault, but low-balled the offer. - Total repair cost: $15,000. Since I paid $4000 for the Ally extended warranty, my additional out of pocket expenses were ~$1,987... $300 in deductibles, $700 in rental car/transportation expense not covered by warranty, and $1000 in new tires. (Note: I will never trust a car from DARCARS without a third-party warranty) - Since this was a Day-1 issue at the time I purchased the car and I raised it immediately, I asked DARCARS for some kind of reimbursement or remediation for the $2000 out of pocket. After multiple calls and escalations, the regional manager offered me some nominal credit which could only be used for future DARCARS purchases. The rationale was “If we paid in your situation, we would have to pay for everyone else in similar situation too.” Other Day-1 issues with the Jeep (less critical): weak headlights failed within 3 months, missing floor mats, missing license plate holder, only 1 key (no extra), poor cleaning at purchase (French fries under seat, sticky residue throughout console), both air filters bad (note: at the first post-purchase appointment, DARCARS notified me that both were worn out and needed to be replaced… 2 weeks after purchasing the vehicle from DARCARS) Punchline: this appears to be one of the lowest quality national brand dealerships I have encountered, and the worst car buying experience of my life. If you find a car you like, and can’t find it elsewhere, you should factor in an additional few thousand dollars for the Ally warranty, otherwise it’s a huge risk. More

We have been longtime customers at Darcars Jeep, having leased multiple vehicles from them over the years. Unfortunately, our recent experience has been disheartening and has changed our perspective on thi leased multiple vehicles from them over the years. Unfortunately, our recent experience has been disheartening and has changed our perspective on this dealership. While we were initially pleased with the staff’s apparent friendliness, our most recent interactions have involved misleading information, unfulfilled promises, and pressure to leave positive reviews in exchange for incentives. Notably, a sales manager urged us to post a favorable review in return for receiving something extra with our previous lease. This practice casts doubt on the authenticity of the dealership’s high ratings. Most concerning is the pattern of deceptive sales practices surrounding our leases and the DARCARS Assurance Package. We were repeatedly promised the ability to trade in our leased vehicles at any time with no out-of-pocket cost and a guaranteed above-market trade-in value, yet when trying to exercise these benefits, we faced resistance, undisclosed fees, and a lack of transparency from the dealership. Attempts to resolve these issues led to delays, shifting explanations, and little accountability from management. In light of these issues, we have filed a formal complaint with the Maryland Attorney General’s Consumer Protection Division. Our complaint details the misleading sales tactics, undisclosed add-on fees, and failure to honor the very assurances that influenced our decision to lease with Darcars Jeep Rockville. It’s worth noting that our experience mirrors the broader pattern of misconduct that resulted in a major lawsuit and $3 million settlement against Darcars of Bowie, Inc. The Attorney General’s action against the Bowie dealership was prompted by widespread complaints of hidden “sales commission” fees, misrepresented add-ons such as the Assurance Package, and failure to disclose terms to consumers—a pattern we, too, have encountered in Rockville. Instead of feeling valued as repeat customers, we now feel deceived and ignored by assurances that were never honored and by a process that lacked transparency and integrity. We cannot recommend Darcars Jeep to anyone seeking a trustworthy or honest dealership. If you are considering doing business here, proceed with caution: insist on every promise in writing, scrutinize all add-ons, and be prepared for the possibility that even written assurances may not be honored. Our experience was the opposite of what we were led to believe and what every consumer deserves. More