DCH Freehold Nissan

DCH Freehold Nissan
4041 Route 9 North
Freehold, New Jersey 07728
(732) 780-3600

Manufacturers: Nissan, Service or Auto Body


Need a New Car?

Dealership Amenities
Free WiFi
Free Coffee
HD Cable TV
Waiting Lounge
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Express Service
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Vending Machines


Twenty-Four Month Rating: 4.9/5

66 Reviews

Overall Score: 5 Star Rating4.9



About DCH Freehold Nissan
Certified: DCH Freehold Nissan
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, DCH Freehold Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About DCH Freehold Nissan
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from one dealership in 1977 to over 32 in 2008. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."

INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.

CUSTOMER SATISFACTION:
Our dealerships have received numer more
ous manufacturers' awards for customer satisfaction in sales and service. As a matter of fact, DCH Auto Group has more J.D. Power and Associates Dealers of Excellence Awards for providing "An Outstanding Sales Experience" than any other dealership group in the country. Please click on the following link to learn more about this prestigious award: www.jdpower.com/autos/certified-dealers. Additionally, DCH has very good working relationship with Consumer Affair agencies.

EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.

INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.

TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. less

sandl13
11/5/2009 10:14:58 PM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary S

My Review of DCH Freehold Nissan:
Gary was great and friendly and funny. I have dealt with Freehold Nissan and I trust them and they always worked with me that's why we always come back. We leased a beautiful 2010 Maxima and I luv it. They had someone to teach us how to do all the tech stuff in the car so we can understand how it worked. Very happy with the over all experience of the Nissan dealer.

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Lasrnw
10/31/2009 7:21:27 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Wall

My Review of DCH Freehold Nissan:
Did an internet purchase on an 09 Murano and at pickup found out the car didn't have all I asked for and was promised. I was livid because the original process had been great and felt I had been taken advantage of. Got in contact with Tom Wall, Manager and he searched high and low for the car I wanted. When he couldn't find the 2009 he got me a 2010 Murano at NO ADDITIONAL COST with all the options I originally wanted. In my opinion he went WAY above and beyond to make sure they made it right. I'll be a long time customer at DCH Freehold Nissan.
Also, they have a great guy, John, who shows you all the options in the car and how each works....really friendly, really funny and very knowledgable. It's worth buying a car there just to meet him - he's teriffic!

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qshakeel
10/30/2009 11:50:28 AM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Weber

My Review of DCH Freehold Nissan:
I read review of DCH Freehold Nissan on this website and decided to drive all the way from Piscataway, about 30 miles, to buy a new car. The long trip was every bit worth it. I had an excellent, and I should say, a very unusual experience. Unusual because this experience was unlike any other I have had at other dealers. I felt no pressure to close the deal, no haggling over price and everyone in the dealership was very courteous and professional.

My salesman was Mark Weber, who I think is the nicest and most professional of salesmen I have ever dealt with. He was very patient with me and answered all my questions in a very courteous and calm manner. He did not rush me into making my decision and let me take time with all the details. I bought my car because of him.

Thanks Mark for a great car buying experience.

I have given this dealer the highest rating particularly for a great car buying experience.

Thanks.

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Response from: DCH Freehold Nissan
Added: 10/31/2009 5:35:15 PM

Response from: DCH Freehold Nissan
Added: 10/31/2009 5:39:38 PM
Thank you gshakeel for sharing your very positive experience while making your new car purchase. I have been waiting for your review probably as long as you were waiting to run into a saleperson like Mark. Dealerrater produced a sale for DCH Freehold Nissan with your help and I am so happy to read your comments.
Thanks so much for your business,
Barry Cottrell
General Manager
DCH Freehold Nissan

cainedognj
10/28/2009 2:31:17 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Showers & his Mgr. Sal

My Review of DCH Freehold Nissan:
One of the best car salesman I ever had.. Not pushy! Great attitude, even came to my house to setup bluetooth.. 5 stars for Brian.. I told my buddy about these guys, and he got a car as well. My overall experience was very pleasant, no pressure, and worked out for all..

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Response from: DCH Freehold Nissan
Added: 10/28/2009 3:43:52 PM
Thank you cainedognj for sharing your positive sales experience at DCH Freehold Nissan. I would like to also thank Brian for taking customer service to another level by going to your home and setting up your Bluetooth for your new vehicle. Great job Brian!
Thanks for the business,
Barry Cottrell
General Manager

hansklar@comcast.net
10/18/2009 7:34:41 PM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Small, Sharif Noseir,Travis Dunst, Sam Anouse

My Review of DCH Freehold Nissan:
Sharif was a good internet salesman. James was my contact person when I came to the dealership. He did his job well, as did Travis when he explained the features of the car, when I took delivery the next day. Sam did the paper work without any problems.
I had a good experience and if the car does as good of a job as these people did, I will be back and to buy again, when I need another car.

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Response from: DCH Freehold Nissan
Added: 10/19/2009 2:40:08 PM
Thank you hansklar for sharing your positive sales experience you had during your entire transaction. From the Internet and Sharif, to the floor sales consultant James, with Travis who knows the vehicles better than anybody and finally with Sam who handles the financial transaction. Great job team DCH Freehold Nissan.
Thank you for your business,
Barry Cottrell
General Manager

suelefkowitz
10/16/2009 11:20:41 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Elliot Feiden

My Review of DCH Freehold Nissan:
I was very pleased with the service I got from my salesman, Elliot Feiden. I had called to make an inquiry on a lease & he got back to me quickly with several different options. He also got me the color car I wanted, which wasn't in stock @ this dealership.
I called to pick up the car a day early, & it (& the paperwork) was ready for me when I arrived. Customer service was excellent!!

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Response from: DCH Freehold Nissan
Added: 10/19/2009 2:35:20 PM
Thank you suelekkowitz for sharing your positive sales experience you had while picking up your new car at DCH Freehold Nissan. I am so happy to hear how well you were treated by Elliot.
Thanks again for your business,
Barry Cottrell
General Manager

Steffie929
10/13/2009 6:48:07 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray Maldando

My Review of DCH Freehold Nissan:
Friendly and very pleassant experience. The salesman were not pushy or arrogant at all. They are easy to talk to and you feel as though you are talking to a friend rather than a salesman that just wants to take your money and run. Their service dept is excellent as well. I have a Nissan dealer near me, but I make the trip to Freehold because of thier service. Couldn't find a complaint if I could.

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Response from: DCH Freehold Nissan
Added: 10/14/2009 4:18:21 PM
Thank you Steffie929 for sharing your positive sales experience with DCH Freehold Nissan. I would also like to thank you for going out of your way to come to Freehold to do your service and sales here despite being closer to another Nissan dealership as you indicated.
Thank you for your business,
Barry Cottrell
General Manager

bas255m@yahoo.com
9/9/2009 11:04:12 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Howie Salka, Chris Murphy, Travis Dunst

My Review of DCH Freehold Nissan:
This was our third transaction with Howie Salka and Chris Murphy, and of course DCH Freehold Nissan, in the past year. This dealership goes out of its way to make a buyer or prospective buyer feel as if his or her business is truly valued (which it is!). This time we purchased a 2010 Maxima SV. Howie Salka, as he was in the previous 2 instances, was his usual professional and helpful self, particularly during the negotiation process. Chris Murphy, the sales manager, was also very friendly and helpful and made sure that we were comfortable with the deal and understood the details. Travis Dunst was terrific in explaining/demonstarting the key vehicle features, and in fact programmed/synchronized one of our cell phones with the Blue Tooth system.

We enjoyed doing business with the DCH Freehold Nissan team and highly recommend them.

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Response from: DCH Freehold Nissan
Added: 9/11/2009 1:10:52 PM
Thank you bas255 for sharing your positive sales experience while here at DCH Freehold Nissan. I am so happy to hear that everything went so well on your “third transaction”. Repeat customers and referrals are the backbone of our business. I am glad to hear that Howie, Chris and Travis did such an outstanding job!
Thanks for the business,
Barry Cottrell
General Manager

aly hassan
9/8/2009 2:40:22 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: peter kelly, and sheriff noseir

My Review of DCH Freehold Nissan:
this dealership is pretty good. and peter kelly was a great sales man very nice not at all pushy, and the best part is he got me an amazing deal, he also went out of his way to clean and touch up my car, excellence is the only word i can describe that salesman. he also made me feel comfortable unlike a lot of other dealerships. i would definetly recommend him to anyone i come across looking for a car keep up the great work and dedication, thanx pete.

sheriff what can i say about that guy thats not already obviouse. very dedicated employee, he put in a good word for me and got me treated very good. hes very kind and just a cool guy again not pushy but very concerned. he followed up with me and even tied money in my car for good luck. i swear these two guys deserve a raise or something they are outstanding individuals and i thank them and greatly respect them.

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Response from: DCH Freehold Nissan
Added: 9/9/2009 3:35:01 PM
"Amazing deal' , "excellence" wow I have got to talk to Pete to tell him to stop giving the cars away. Only kidding! I am so happy to hear the way you were treated by Pete and Shariff!
Thank you for taking the time to share your positive sales experience here at DCH Freehold Nissan.
Barry Cottrell
General Manager

Christa
9/2/2009 11:41:18 AM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pete Kelly, Chris, Mike(lease ret), Sam (F&I), Barry Cottrell, Travis (delivery)

My Review of DCH Freehold Nissan:
I am a very happy repeat customer, and as usual all I have to say is "What a pleasurable experience!". I had my 3 yr old with me and everyone went out of their way to make the experience great for her as well(balloons, coloring books, cartoons on tv). After test driving many cars, sitting in the dealership with Mommy untill our car was ready she still had a smile on her face! That says alot about the people who work there!!
Pete Kelly was my salesman, and I can honestly say he went the extra mile to help me find the perfect car for my needs (which was no easy task because I was very much torn between the altima and rogue). I ended up with 2009 Altima, and I love it!!
Mike handled my lease return quickly and efficiently. Sam had me in and out of the finance office very quickly, which was wonderful. Barry Cottrell took the time out of his very busy schedule to help me get into the perfect car. And Travis went over every inch of my new car with me, to explain and demo the options for me.

All in all my trip to the dealership was stress free and comfortable. I will recommend this dealer to my friends and family for sure.

Thank you Freehold Nissan!

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Response from: DCH Freehold Nissan
Added: 9/3/2009 2:33:27 PM
Thanks Christa for being a repeat customer and it was great talking to you again.I am so happy it all worked out and that you and your daughter had a "pleasurable experience' while buying your brand new smoking Altima here at DCH Freehold Nissan.
Thanks Again,
Barry Cottrell
General Manager

Reviews 11-20 >>




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