Read Reviews DCH Gardena Honda

DCH Gardena Honda

DCH Gardena Honda

15541 S. Western Avenue
Gardena, California 90249


(888) 941-6677

DCH Gardena Honda
Manufacturer: Honda

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  • Customer Service:

    4.8
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.5

24-Month Rating

based on 48 reviews

4.7

4.7 out of 5

89 lifetime reviews

DCH Gardena Honda

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Certified: DCH Gardena Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, DCH Gardena Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About DCH Gardena Honda

At DCH Gardena Honda, we proudly offer new and certified pre-owned Honda cars in the South Bay area, along with used cars, trucks and SUVs by top manufacturers. Our knowledgeable and friendly sales staff will help you find that new or used car you've been searching for, giving you the best value for your hard-earned money. By Delivering Customer Happiness we have become Southern California's premier Honda dealership. Give us a call at (310) 515-5700!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Rental Car Service Onsite
Children's Play Room Television
Free Coffee Vending Machines
Free WiFi

oscard
5/23/2013 5:00:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cristina Madlangbayan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

I have leased four Honda vehicles from four different Honda dealerships and I MUST say DCH Gardena Honda has the BEST customer service that I have EVER experience and prices are great, too!!!! I dealt with Cristina Madlangbayan and she is the GREATEST!!!

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MAGBANUA
5/15/2013 4:23:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yahira InoaYahira Inoa
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Absolutely Satisfied!. We had a great shopping experience. Got good deal on the price. Cristina and Yahira were both very helpful and provided excellent customer service. We will recommend this dealership to our friends.

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Response From: DCH Gardena Honda
Added: 5/23/2013 4:53:16 PM

Thank you for the review. It is great to hear you will recommend us to your friends! I’m happy to hear you are extremely satisfied with your new Honda purchase. We look forward to serving you again in the future.

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Raymondapex
5/11/2013 2:53:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yahira InoaYahira Inoa
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Wonderful experience . Yahira was one of the best dealership trained employee that I have ever met ( I was a dealer before ). I purchased an accord from your dealer more than 20 years ago, which was good experience. This time is even better. Keep it up DCH !

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Response From: DCH Gardena Honda
Added: 5/23/2013 4:57:24 PM

Thank you for the positive review. It is our goal to make sure all of our sales personnel are trained and knowledgeable. I will be sure to pass along your positive thoughts to Yahira. Thanks again!

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JoshA007
4/2/2013 3:47:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike Correra
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of DCH Gardena Honda:

Worst car buying experience ever!!!! I been buying cars left and right for myself and friends and had never been treated like this guy Mike had treated us today. Was planning on buying a 2013 Honda Civic Si from DCH Gardena Honda, we sat down to fine tune the numbers before sign away and enjoying the experience of buying a new car when the sales person come back at 6.99% APR and Full MSRP, Plus and an additional $750 for Gap insurance…. I was in shock!!!, I ask him 3 X times if that was the best deal? He answer Yes!!!… LIAR!!!! (I thought in my head) Since I did my homework I knew that this model is offering 1.9 APR for 60 months till April, 30th 2013 and I called before hand and talk with the finance department to see of I qualify (which I did). I told him to go back and talk to his manager and review the numbers. I ask him for a $1,000 off selling price as to be fair, since base on www.Truecar.com price the estimating savings should be $1,607 off according to what the market is paying…. So we waited… Is it me or dealerships believe that people are idiots or they really don’t care about technology and are going to let all there potential customers walk away…. A sales guy come back and tells me the Mike the Manager is going to honor or give me a 1.9 APR and discount $100 of the GAP insurance…. I looked at him and said really!!! What about the price???? I ask to talk with Mike. He said no, he won’t come out here to talk to you…I said ok, so if you can’t help me then what do I do? I got up and stared walking to the door, and I thought... I spend the whole afternoon, working tired, hungry, and then I was planning on taking this new car home, but no I can’t since Mike can’t get his but out of his seat….so I walk up to his counter and I said “you know let’s make a deal, take 1k off and lets all go home happy” he said “NO” and I said “why?” He said “why should I?” I showed him the pricing on the Truecar.com and he didn’t even care, I repeated “let’s make a deal”, He replied, “Why should I, if can sale it for more!” I was in shock!!! Couldn’t believe it… as a local resident of Gardena he didn’t even care. He didn’t even ask me to meet him half way or even a better price, the best part is he didn’t even seem to care that I was talking to him. I will never again bring my Odyssey, my 2011 and 2001 Accord to this dealership.

I will add this on my twitter, facebook, yelp and Yahoo and all my other social media websites. Can’t imagine how these people stay in business…..

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MissionAutoLsg
2/27/2013 10:13:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jesse (Fleet Department)
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

I own a small leasing company and have purchased several Hondas with Jesse as my representative. Excellent service! I can always depend on Gardena Honda and Jesse to give me courteous, dependable delivery. Thanks Jesse!

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Response From: DCH Gardena Honda
Added: 2/27/2013 2:27:50 PM

Thank you for the positive review for Jesse and DCH Gardena Honda. We appreciate your loyal business and are happy to hear about your experience. Thanks and we look forward to seeing you again!

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drowan.rowand
1/20/2013 12:16:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fernando Padilla
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

First of all, I want to say that I was Directed to DCH HONDA GARDENA thru the Consumer Report CAR BUYING Guide, who lead me to this dealership.

I have to commend DCH Honda Gardena for having such a SUPER Sales Rep named Fernando Padilla. I want to say that I was hesitant about purchasing my vehicle because of a negative experience with another Honda Dealer.

Mr. Padilla was an exceptional and courteous Sale Rep that I could not resist buying a car from your dealership!. He explained everything in great detail, and walked us thru the whole Negotiating and paperwork process. He also gave our kiddo a CAR FOX that he has been playing with since. I can assure you this is the ONLY TIME that someone in sales has gone to such great lengths to make sure I got the EXACT CAR/COLOR/FEATURES as Mr. Padilla did.

And to put icing on the deal. Mr. Francisco Padilla Drove to San Francisco where we were, to have our documents signed so I could have my NEW CAR the Next Day!!!! WHO DOES THIS????
Fernando Padilla!!!! He is the most exemplary type of employee that is lacking in the CAR Sales World.

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Response From: DCH Gardena Honda
Added: 1/21/2013 2:36:59 PM

Thank you for the positive review. We agree that Fernando is an excellent salesman and a valued member of our team. We are happy to hear that he was able to provide you with the vehicle you need and that you had a positive car buying experience. We hope you are enjoying your new vehicle!

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jorgeginna
1/15/2013 3:20:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fernando Padilla
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of DCH Gardena Honda:

Started off kinda on the bad side, but Fernando Padilla went out of his way to make things right and i appreciate that. I would recommend this dealership.

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Response From: DCH Gardena Honda
Added: 1/24/2013 11:23:56 AM

Thank you for the recommendation. We appreciate you giving us the opportunity to improve your experience and we are happy to hear about Fernando's customer service. We appreciate your business and hope to see you again. -Barry Magnus, VP of Operations

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Love_Hondas
1/10/2013 8:24:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chuck FisherChuck Fisher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Gardena Honda:

I was looking around for a new car and met Chuck Fisher who helped me out in buying my new 2013 Honda Accord EXL. After we test drove serveral cars, this was the one I decided on with Chuck's help. What a guy! He is so courteous, knowledgeable, friendly and listened to what my needs were and didn't pressure me into buying anything like some other have done in the past (which turns me off from buying).
So thanks to him I am now a proud owner of a new Accord! Thanks Chuck! I will surly tell my friends to go see you and DCH Honda!

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Response From: DCH Gardena Honda
Added: 1/11/2013 11:15:55 AM

Thank you for the recommendation. We are always pleased to hear about a customer's positive experience at DCH Gardena Honda. We agree that Chuck is a helpful and informative salesman and we are glad that he was able to provide you with what you needed. Hope that you are enjoying your new Accord and we look forward to seeing you again!

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Hhonokaa12
12/10/2012 2:22:53 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
ART
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Gardena Honda:

The people who answered the phone were very nice and friendly.

I got a ride in the Honda van to and from work. The drivers were very good and so nice!

ALL POSITIVE!

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Response From: DCH Gardena Honda
Added: 12/11/2012 10:02:25 AM

Thank you for the review. We are happy to hear that you received great service and we appreciate your business.

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Professor2
12/7/2012 11:09:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chuck FisherChuck Fisher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Our family became familiar with Chuck Fisher last year after traveling to many Honda dealers and meeting with patronizing salespeople. We met Chuck and he guided us through a great sale of a 2012 Insight. Because of the positive experience we came back last week and bought a 2013 CRV from Chuck, same day!!

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Response From: DCH Gardena Honda
Added: 12/7/2012 1:58:08 PM

Thank you for the positive feedback! Chuck is a valued member of our sales team and we are glad he was able to assist you. We appreciate your business and hope you love your new vehicles!

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Reviews 11-20 >>