DCH Toyota of Simi Valley

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Powell and Hank Fairchild

My Review of DCH Toyota of Simi Valley:
I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners.

These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Borst

My Review of DCH Toyota of Simi Valley:
Treated well. No BS, straight from the shoulder. Went back and forth a little, but not overdone. Salesman helpful and knowledgeable. Went out of his way to help at dealership and home. Follow up was to pick up some cd's I'd forgotten in the player. I'd go back again if I needed anything.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Mcoy and Nick Dunlea

My Review of DCH Toyota of Simi Valley:
I thought that DCH Toyota of Simi Valley was great. I did not plan to buy a car when I walked in but I found such a great deal that I went for it. Customer service was wonderful and I would definitely recommend DCH to my friends and family in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gus, and the finance manager (can't remember his name)

My Review of DCH Toyota of Simi Valley:
I came in with a very limited budget looking for a used car for my daughter. Gus could not have been more helpful and patient. I went to several other dealerships and when they heard that my budget was fairly low and that I had no interest in financing a car, they were not interested in talking to me, but Gus did his best to find us a car that fit our needs and budget and we could not be happier. I hope he is still there when I am ready to buy a car next year.

The finance manager was also so nice and patient. It was the best car buying experience I have ever had.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gus Herrera and Bijan Rahimi

My Review of DCH Toyota of Simi Valley:
I had a very positive experience buying a Certified Pre-Owned Highlander.
I put off buying a car because I expected to be treated poorly being female. Moments after walking into the showroom I was greeted by Gus Herrera and was immediately comfortable. Gus was friendly, knowledgeable, and respectful. Gus worked very hard at helping me find a car that was right for my family and a deal that I could afford.
I would recommend this dealer to all the "girls" out there looking for a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Inderjit Walia Singh, Bijan Rahimi

My Review of DCH Toyota of Simi Valley:
Helpful, curteous staff. Got the car that I ordered, albeit with some delay.
I got a better price on a Prius II than was offered through a Costco authorized dealer, although this was higher than Costco quoted on their web site. I cannot comment on repairs/maintenance, but the service staff seemed friendly and knowledgeable.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: steve manos

My Review of DCH Toyota of Simi Valley:
the reason i rated steve manos as highly as i did was his kick back attitude. he had a no pressure sales policy and i really appreciated that. for me the worst part of going to car lots is the salesman because most of the time they get right up in your face and wont stop asking you questions and showing you a bunch of things you have no interest in. it was nice to have a sales experience with none of that pressure.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff, Moe, Bijan

My Review of DCH Toyota of Simi Valley:
My experience with Toyota of Simi was great. Jeff and Moe were very freindly and helpful during the car buying process. I did not feel pressured and I was kept informed as to the status of our purchase on a daily basis. Bijon in financing was great as well and worked hard to get us in the car we wanted. All three were great and I would recommend this dealership to anyone who is looking to purchase a new or used vehicle without pressure from sales. I am very pleased and look forward to a long relationsip with DCH Toyota of Simi Valley. Thanks Guys!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Angel and Bijan

My Review of DCH Toyota of Simi Valley:
Quick response to our inquiries, very friendly, no pressure. Excellent friendly personal service. Angel was freindly and thorough. Bijan was very informative ,easy to understand and did not pressure us. We were very satisfied. We had a Toyota Sienna 2006 which was totaled in an accident so we were already familiar with the vehicle.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Pedro, Bijan, Nick

My Review of DCH Toyota of Simi Valley:
I walked in and spoke to Pedro in used auto sales. Pedro was very helpful and a great guy. Once i decided to go through with the deal I went to see Bijan in finance. Although there were a couple mishaps everything got sorted through and fixed. I later on talked to Nick (service manager) he called me saying hey Tim i apologize for the minor mishaps and would like to make it up to you. I took the vehicle i purchased from them in and he bought me a detail and a tank of gas and said if you need anything ever you call me. Overall I would say this dealership is a good one with good people.

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