DCH Toyota of Simi Valley

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DCH Toyota of Simi Valley:
I wanted to find a prius, and right now with gas prices the way they are who isn't. I called into Toyota of Simi Valley after checking with other dealerships. What I had gathered from all the other dealerships was because the prius was so popular they were all marking the car over the sticker price. The thing was that I called all these other dealerships and asked them if they were marking the car up they all said no. Then I came into the dealership and they sprung the markup on me. To say the least I got up and walked out on all of them. I still wanted a prius so I called Toyota of Simi Valley. I asked for sales and got transfered to a man named Russ. Russ was very friendly and answered all of my questions. He actally got me excited to come in and see the car. Before I came in I asked him if they were asking for over the sticker price on the prius. This is when Russ, not knowing it, earned my buisness. He told me the truth, something no other dealership had done. Imagine that. He told me they were, but also said he wanted to make sure I got the right car for me, and he would be more than happy to present any offer I was willing to make to his sales manager. After that I knew I had to come in and meet with Russ. Upon meeting Russ I realized he was a young man..about mid twenties and he told me he had been in the car buisness for about a year. I went on a test drive and came into talk numbers. Russ and another salesman by the name of Oleg walked me through the sale, and I actually got the Prius for the price I wanted to Pay. It was seriously the best experience I have ever had with a car dealership, and I wanted to let erveryone know about it. So on behalf of my family thank you Russ you were amazing. Also thank you Toyota of Simi Valley. As long as Russ is there you have a customer for life.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DCH Toyota of Simi Valley:
DCH Toyota of Simi Valley is a dealership to avoid if you have to buy a car. People here are dishonest, and do not listen to you. You ask for something, and they give you something else. They will also fill out a contract with different information and not the true information. I've been a Toyota owner for many years, and this Toyota dealership is one of the worst possible. DO NOT GO HERE.

Remember, you will be dealing with the stereotypical "sleazy used car salesman." Watch out for the salespersons, sales managers, and finance managers. They do have several sales managers and finance managers, but the ones I dealt with and spoke to are corrupt. There did appear to be a few professional, decent salespersons, but because the final decision is ultimately up to their boss (e.g. managers, etc.) it doesn't matter since the managers I dealt with are corrupt. I dealt with a good number of employees at DCH Toyota of Simi Valley, and the majority of them all contributed to my horrible experience. They put up a nice face, but are very corrupt.

After I raised some questionable practices and issues, they afterwards ignored me and didn't listen. They made excuses and didn't even try to make things right.

There are several Toyota dealerships nearby who are much better. Consider Northridge Toyota and Keyes Toyota. There's also a dealership in Valencia, but I don't know how they operate because I've never been there. DCH Toyota of Simi Valley is a dealership to avoid if you have to buy a car. I don't know how there service department operates, so I can't entirely say, but if its anything like their sales and finance departments, then you will not want to go there because of a lack of integrity.

Avoid this dealership at all costs! Go to a different Toyota dealership!

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