DELLA Honda of Plattsburgh

Drove 125 miles round trip three times to have a Honda Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man an Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man and specifically told him it was for a coupe. It took two weeks (they never called me) for the part to come in. I had to call to verify it had arrived and make an appointment. The second trip to install they discovered they ordered the wrong lens, it was for a sedan, not a coupe. They had to order another lens and it came in 2 days. On the third trip the new lens was installed. It took longer than the service man said and cost me more than his labor estimate. I checked out the installation after paying and the trunk carpet was never replaced so I did it myself. All in all, a less than satisfactory service experience. I have not been back. A customer rep gave me a follow-up call a few weeks later and I told her what happened. More

Great experience. The dealership even went out of its way to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Cana to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Canadians. Adam and his support team, always kept us upto date. He handled all the insurance issues, properly prepared all the appropriate customs documentation, and spent a good deal of time making sure we all understood all the features in the car. The staff went as far as providing quotes to fix and repair the body on my parent's car. The service department has always been just a phone call away for issues I have had. Once the battery went dead and the folks at Della walked me thru the start-up process over the phone. More

Had my s2000 in for transmission oil change. Parts department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info w department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info was correct, my owner's manual must be wrong. In a later call to the service manager, he told me they had made a mistake. The transmission only holds 1.6 qts. Service manager creditied me with one qt on my next service. What I think happened was the tech put 3 qts into a fluid pump and assumed he put in almost 3 qts in the transmission before the fluid came out the trans fill hole. Overall, a satisfactory outcome. More