DICK SMITH INFINITI OF ST. ANDREWS - Service Center

Chris is very helpful with service questions. He’ll give you always a right advice. He’ll give you always a right advice. More

Always great service Dealt with them go over 20 years All personnel great to work with years All personnel great to work with More

Overcharging on parts prices well above the MSRP. 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a g 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a great deal. I’ve been a customer of Dick Smith since I bought my first Infiniti in 2004, 21 years and I don’t think my next car purchase will be an Infiniti. While Nissan is undergoing a corporate restructure to save it from bankruptcy, the service shouldn’t fall off as much as it has. Long wait times, no loaners available, severe price gauging on parts, hourly rate has skyrocketed to $225/hr for service, it’s ridiculous. More

I wasn't briefed prior to service starting, but the staff is always very friendly and attentive. is always very friendly and attentive. More

Staff were friendly and my service went fast and everything was pointed out for future service my service representative told me everything everything was pointed out for future service my service representative told me everything More

Great service received a loaner to make life easier. Very friendly staff. Received updates in a timely manner on the service and it's completion. Very friendly staff. Received updates in a timely manner on the service and it's completion. More

As usual, everyone that we dealt with during our visit was friendly and courteous. Chris Fisher has been taking good care of us for years now and we appreciate him. was friendly and courteous. Chris Fisher has been taking good care of us for years now and we appreciate him. More

I was really upset because I originally scheduled with Nissan rather than Infinity at 7:15 and to find out their mechanics don't come in until 8am. I started out at Chris very rude, but he was trying to h Nissan rather than Infinity at 7:15 and to find out their mechanics don't come in until 8am. I started out at Chris very rude, but he was trying to help solve my issue by giving me a rental to go back to work when I was actually fed up. I am a Chickfila Executive and was on a schedule. Chris definitely convinced me after I slowed my role and listended to him. I was out the door in about 15 mins or so. This is not my first experience with Chris and this dealership. Every experience is actually top level! I definitely would recommend this service center to anyone! Chris Fisher is definitely a gem. More

Great service center. I have brought my QX60 in a couple of times for routine service. Chris has always been professional and knowledgeable. I am not from Columbia and did I have brought my QX60 in a couple of times for routine service. Chris has always been professional and knowledgeable. I am not from Columbia and did not buy the car here, but probably will next time. More

Chris has been my service representative for 13 years. I’m on my fourth Infiniti and always had excellent service that is quick and reliable. The staff does a great job of getting people in quickly so the I’m on my fourth Infiniti and always had excellent service that is quick and reliable. The staff does a great job of getting people in quickly so they can keep moving with their day if they are not waiting for their vehicle. More