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Dale Earnhardt JR Buick GMC Cadillac

Tallahassee, FL

Overview
Reviews
Vehicles
4.7
323 Reviews
Call Dealership (833) 772-8249
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1850 Capital Cir NE

Tallahassee, FL

32308

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Showing 323 reviews

September 05, 2025

They had my car for 8 days, admittedly over Labor Day wknd. Dropped it off Monday 8/25 for 8am 8/26 appt. Didn't hear back until Supervisor called on Saturday 8/30 and said I had to buy a battery befo More

by maclafferty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
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Sep 08, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience and the work performed to be done quickly and accurately. It's disappointing to hear we did not meet all these expectations. Your comments are being shared with upper management, and someone will call you to discuss the issue you encountered further. Again, we apologize for the inconvenience the issue caused. Thank you for your business, and look forward to speaking with you. Kind regards

August 18, 2025

Wait time just to check out was almost 45 minutes. Otherwise it would be ***** for service More

by maelene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not the person
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Aug 20, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience. It's disappointing to hear we did not meet all your expectations. Your comments are being shared with management regarding the issue you encountered so that we can improve our processes. Thank you for your business, and look forward to serving you in the future.

August 13, 2025

The dealership is great but the representative for services needs better customer service. His attitude wasn’t the best. More

by franchonmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrick McNealy
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Aug 17, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for your feedback, we always want our customers to be greeted and treated in the best professional manner so we are disappointed that we failed to do that during your recent visit. Your comments are being shared with our service director so that he can address the issue. We sincerely thank you for your patronage and hope to be of service in the future. Kind regards –

August 12, 2025

My visit at Dale Earnhardt JR Buick GMC with Advisor Denise was a nice experience. Denise was very professional and knowledgeable. Denise took the time going over the paperwork with me and explained eve More

by dtaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrick McNealy
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Aug 17, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Dtaylor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dale Earnhardt Jr. Buick GMC. Thank you for your continued patronage and support. We look forward to being of service to you in the future. Take care

August 07, 2025

David Sharpe, such a fantastic job getting me in and out in my new truck. More

by taylor.donley21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Sharpe
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Aug 10, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments and your overall experience with us. We appreciate the special mention of our team member David we are fortunate to have such an awesome professional as part of the DEJ-BGC team.  Enjoy your new truck, and please don’t hesitate to call if we can be of assistance. Have a great day.

July 28, 2025

Service here is excellent. Quick oil changes and the videos sent are super in depth. Enjoy servicing my GMC here. More

by TrustedAutoReviewer918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George bell
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Jul 30, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Trustedautoreviewer918, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

July 28, 2025

Thai Nguyen is an amazing sales person! I recommend him to anyone who wants an exceptional sales experience. More

by jordanburney18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
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Jul 31, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Our service manager Shane will be in touch to discuss your concerns, as your satisfaction is of utmost importance to us. Kind regards

July 28, 2025

Wonderful facilities. Enjoy bringing my Sierra here to service. Plan on coming back every time. More

by SierraMan14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George bell
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Jul 31, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

July 27, 2025

Words cannot describe how amazing this store is. Just a stand up group of people to the clean bathrooms! More

by Spadespowerwash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
Report | Print
Aug 02, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for this great review! We appreciate the praise for our sales staff, we are glad that they met your expectations and ours. Enjoy you new vehicle and please feel free to reach out, we are always happy to help. Have a fantastic day!

July 25, 2025

Enjoyed buying my Buick Envista here! Best price and super easy experience. Thank you Dale! More

by PrincessYouth78
Recommend Dealer
Yes
Employees Worked With
Dale
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Aug 02, 2025 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for this great review! We appreciate the praise for our sales staff, we are glad that they met your expectations and ours. Enjoy you new vehicle and please feel free to reach out, we are always happy to help. Have a fantastic day!

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