Dalton Hyundai of National City

Very fast service Very clean Very friendly Alyssa was very friendly Very knowledgeable in answering my questions re:troubleshooting my car very friendly Very knowledgeable in answering my questions re:troubleshooting my car More

I brought my vehicle in to address some brake noise and complete any necessary services including an oil change. My service advisor, Stephanie, was exceptional. She was extremely helpful and made sure I un complete any necessary services including an oil change. My service advisor, Stephanie, was exceptional. She was extremely helpful and made sure I understood all the work being performed. I particularly appreciated being kept informed throughout the day on the status of my vehicle. The communication was clear, professional, and much appreciated. I had to go back to the first page of this survey to say this. This survey is all about vehicle sales not the service that I received in the service department. I even specifically stated I had not purchased a vehicle and the survey still asked me about my experience with Sales. I took the time to complete this survey because of the excellent service I received in servicing a vehicle I had purchased in the past and sadly this survey only seems to be concerned with sales of vehicles. On top of that, I was asked to rate specific people that I had zero interaction with and was given the opportunity to write in the name of other people. That seems kind of shameful that you feel the need to highlight certain people and leaders but not the people who are the foundation of your business. I brought my car in for service, Stephanie helped me, explained everything to me, was very attentive and knows her job very well. I expect this survey to be about her, not a bunch of people that I never met. I do want to say that when I purchased my car in 2017, Jorge was my sales guy and even though our interaction was limited to a few hours on that one day, every time I go there for service on my vehicle he comes out of the sales department, greets me and asks me how everything is going. He remembers me, the type of car he sold me and goes out of his way to recognize me and that is what I call excellence in customer service. Your survey needs work, if you’re going to name employees by name in your survey, name them all or you make it look like the ones listed are more important that all of the others. I will continue to come back when service is needed but that is because of Stephanie and Jorge. They are the ones who earned my trust, loyalty and respect. More

Came in for just a service and ended up with a new car! Chris made the entire process so easy and understood all of my needs. I was able to get the car I wanted at a reasonable price and made sure I was ta Chris made the entire process so easy and understood all of my needs. I was able to get the car I wanted at a reasonable price and made sure I was taken care of from beginning to end. Even after the sale, he has been available to answer any questions I may have. Mr. Galindo in finance was fantastic in explaining all of my options. I've been a Hyundai customer at this location since 2017 and have always had a pleasant experience. I highly recommend asking for Chris in sales if you're in the market for a new car! More

Great service. Understanding and I brought car on Saturday and it was done on the timely manner Understanding and I brought car on Saturday and it was done on the timely manner More

Service was great, my car service was completed and return to me in a timely manner, also they order a Lyft ride for me return to me in a timely manner, also they order a Lyft ride for me More

Very Good costumer service Very good customer service, she is very nice and answer all my questions about my car she is very nice and answer all my questions about my car More

The staff are kind and easy to talk to. Explain all documentation with clarity. He really know how to entertain a customer. Explain all documentation with clarity. He really know how to entertain a customer. More

Javier Avelar was very professional and helpful throughout the process. Would recommend. Great experience at this dealership. Thank you. throughout the process. Would recommend. Great experience at this dealership. Thank you. More

The kept me informed and got the repairs done pretty fast, considering that the were parts that had to be obtained. Shout out to my service agent Stephanie. Excellent service. fast, considering that the were parts that had to be obtained. Shout out to my service agent Stephanie. Excellent service. More