Dana Ford Lincoln

Dana Motors is passionate about cars and they have an enormous inventory. They enjoy what they do! My sales person was Richard Harley and he was without question the best salesperson I've dealt with in enormous inventory. They enjoy what they do! My sales person was Richard Harley and he was without question the best salesperson I've dealt with in 40 years. He was friendly, knowledgeable, honest, loved his cars, and really helped me figure out what I wanted. He got me a test drive, traded in my old car, and I drove off into the sunset with my new car very happy! You've GOT to go with Dana and ask for Harley! More

Dana Ford prides itself on being NY City's number 1 dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the "hard sale" on you & Tony Donato tried to browbeat me into buying a new car when my intent and budget was for a vehicle one year old. Wait, it gets WORSE... The service department has my car A MONTH now, and has given me EVERY EXCUSE imaginable why the warrantee covered repairs have NOT been completed! Lie after lie about parts being on backorder when FordParts.com ASSURED me, they were available! In defense of Matt Lopez, I feel for this young man... he is OBVIOUSLY being DIRECTED by management to STALL and DELAY this repair work. He has probably been threatened with the loss of his job unless he "plays ball"... there is NO WAY he would be this ignorant without being under duress. My only explanation for all this is, I did NOT purchase the vehicle from Dana Ford. I'm sure Jim Cognetta the owner wishes to take care of HIS customers first... this is understandable. I can understand being pushed to the bottom of the pile, but A MONTH???? C'mon REALLY! Ford Motors even REIMBURSES Dana Ford for the work, but apparently this doesn't matter to them. Ford Customer Service is the ONLY one who got the ball rolling on this. Case in point... Dana told me the part I needed was, "Not in stock at ANY of Ford's warehouses in the entire COUNTRY" and gave me a printout showing NO INVENTORY. Lo & behold, after giving the complaint to Ford Customer Service, the part MAGICALLY appeared at the dealership THAT DAY when just 3 days before, there were NONE... in the entire United States!!!! REALLY????!!! Did they hire David Copperfield in the parts department ?!!! To say their behavior is disgraceful would be an understatement!!! More

Salesman Norb Raisky,excellent,very helpful and courteous. Made sure every thing was taken care of and had the new truck in hours. Tony Donato sales manager, I came back the next day and Tony curte courteous. Made sure every thing was taken care of and had the new truck in hours. Tony Donato sales manager, I came back the next day and Tony curteously and proffesionlly resolved the issue and I was out in 30 minutes with a sincere handshake and a thank you for my business. More

Michael was an excellent salesman. He took his time explaining everything to us. He took us on two test drives and explained every feature. He was honest about the prices and what we were getting for t explaining everything to us. He took us on two test drives and explained every feature. He was honest about the prices and what we were getting for the money. I recommend the dealership because of him and all the other hardworking, helpful and polite employees. However,Dana ford needs to hire a new GM. While we were there Doug Hansen cursed out and basically fired our salesman while we were in the finance office. Apparently because plates weren't ready. Whatever the reason it was highly unprofessional and degrading. My children were with us and had to hear obscene language being shouted across the showroom. We left that night without buying the car. After calls from Joe B assuring us that Mike was asked to come back and they would take care of everything quickly and easily we decided to return. Had it not been for the deposit we may have lost I don't think we would have returned. In the end my overall rating was good because of the employees that were so helpful and courteous, but a GM is a must for this dealership, one who knows how to treat their employees with dignity and respect. Shame on you Doug Hansen. More

This was the easiest and most hassle free experience leasing a new vehicle. The price was right, didn't have to wait long to get what I wanted. I'd recommend Matt Riccardone and Dana to anyone. leasing a new vehicle. The price was right, didn't have to wait long to get what I wanted. I'd recommend Matt Riccardone and Dana to anyone. More

After I purchased a specialty Mustang, Anthony G made promises he did not keep, did not return my calls and after Hurricane Sandy I appealed to him for replacement paperwork and was again ignored. promises he did not keep, did not return my calls and after Hurricane Sandy I appealed to him for replacement paperwork and was again ignored. More

I am a repeat customer of Dana Ford because your staff continue to provide excellent customer service. They are friendly, knowledgeable, accommodating and live up to their promises. I will continue to l continue to provide excellent customer service. They are friendly, knowledgeable, accommodating and live up to their promises. I will continue to lease my future vehicles from Dana and will continue to recommend them highly to friends and family. More

It's been a while since my husband and I have shopped for a car and my memories of car salesmen were different than our experience. There was no high pressure at all - which, was a little weird to me ac for a car and my memories of car salesmen were different than our experience. There was no high pressure at all - which, was a little weird to me actually. It almost seemed like nobody cared if we bought a car or not. It was up to us to decide - nobody made us any promises or sketchy deals. We knew the car we wanted and needed to come to terms with the deal on the table; which we did. Once we decided to go for it, the process was seamless. By far, our best experience was with Steve the finance manager - he was great - friendly, not too pushy, didn't come off as being a fake or shady in the least and moved the transaction expeditiously. Rich, the salesman was very nice as well, although, he really didn't sell us the car- we knew what we wanted, he did give a great recommendation for a place to have dinner and was very respectful. Juan the manager was nice enough, although, he wasn't interested in wheeling and dealing with our trade in at all, which was a little disappointing, but in the end, it was fine. Overall, our opinion of the dealership is good - I certainly wouldn't go out of my way to avoid Dana Ford if I was looking for a Ford vehicle - it's definitely not fancy, but supposedly it will be when the new building is finished in a couple of months. If I was going to make any recommendations at all, it would be that ALL the sales people need to brush up on their knowledge of what they are selling. It's 2013 - cars are high tech, and the folks that sell them need to understand what they are selling... More

I own Barrys auto body on staten island NY and I deal with many dealers in the local area. Dana is by far one of the best dealers I have dealt with for a new car lease. The price was extremely competet with many dealers in the local area. Dana is by far one of the best dealers I have dealt with for a new car lease. The price was extremely competetive and the staff was great to deal with!!!! More

Thank you so much for all your help! Mike was awesome and so friendly with the childeren. We are very happy with the service Jim showed us as well. We look forward in working with you guys in the years to co so friendly with the childeren. We are very happy with the service Jim showed us as well. We look forward in working with you guys in the years to come. More