Darrell Waltrip Subaru

We had an EXCEPTIONAL experience with Darrell Waltrip Subaru when helping our daughter buy and finance her first car. We were initially referred to Subaru salesperson Robert Moore by someone who'd had a Subaru when helping our daughter buy and finance her first car. We were initially referred to Subaru salesperson Robert Moore by someone who'd had a great car-buying experience with him. In fact, the recommendation was so favorable (for the brand, the dealership, and Robert specifically) that we decided to include Subaru on our short list, even though it had not previously been on our list at all. We had already walked out of two (non-Subaru) dealerships due to high-pressure sales techniques, a lack of active listening by the salesperson and sales manager, and what felt like stereotypical disingenuousness. However, meeting and interacting with Kevin Griggs and Robert Moore made us feel like we were in a place where we were seen and heard, and with people who actually cared about us - not just about the transaction. What a refreshing experience! Both Kevin and Robert went out of their way to help us find a car that met our specific needs. Their patience, attitude, and behavior also helped me, specifically, remain calm in what I typically find to be an extremely stressful situation (in addition to having PTSD). Once our daughter was settled on the car - a Subaru Crosstrek - that she was interested in purchasing, we were introduced to Finance Manager Jason Bradley, who patiently and considerately helped our daughter (and us) work through the process of securing a loan at a rate she could handle and options such as an extended warranty and the pre-purchase oil-change program that she decided to take advantage of. No doubt we took Jason through the rigors of explaining things most people never ask about (so that our daughter would know exactly what she was signing); however, he was not put off by the questions and took the time necessary to explain everything to her and us. While we were at the dealership, we also had the privilege of meeting the GM, Jimmy Harris. Talking with Jimmy helped us to understand why the dealership has such a positive and friendly atmosphere and exceptional staff. All to say, we will be back when we are ready to make our next purchase. More

Darrell Waltrip (DW) Subaru has professional personnel who are highly motivated to provide customer satisfaction with regard to sales and service. This is the second Subaru we have purchased from DW and s who are highly motivated to provide customer satisfaction with regard to sales and service. This is the second Subaru we have purchased from DW and specifically through salesperson Mark Smallwood. Mark is extremely knowledgeable of Subaru’s fleet, and he knows the importance of responsiveness without being pushy. Mark has excellent interpersonal skills, and it’s a pleasure doing business with him! Finance officer Josh was also highly knowledgeable and very conscientious in explaining various warranty offers. More

i had another great sales experience with radek at darrell waltrip subaru. I have purchased several cars from then now and will continue to use them. darrell waltrip subaru. I have purchased several cars from then now and will continue to use them. More

Everyone is very friendly and helpful in making my decision on a new car. No pressure,..just facts to help me with my decision. decision on a new car. No pressure,..just facts to help me with my decision. More

The dealership immediately made me feel welcome and comfortable. Every person I encountered there was very polite and friendly. The store had a very positive vibe . comfortable. Every person I encountered there was very polite and friendly. The store had a very positive vibe . More

Very professional and straightforward. Good agency and staff. Would highly recommend to anyone looking for new or used. Good agency and staff. Would highly recommend to anyone looking for new or used. More

This is our third car purchase from Darrell Waltrip Subaru and their service department has always taken fabulous care of us ! Good people doing great work everyday! Happy customer ☺️ Subaru and their service department has always taken fabulous care of us ! Good people doing great work everyday! Happy customer ☺️ More

All the people are always professional, knowledgeable, courteous, helpful and overall great to work with. courteous, helpful and overall great to work with. More

Sales associate missed or hid open recall when reviewing carfax with me prior to purchase. Finance associate pushed the ten year warranty which wasn’t cost effective. I ended up canceling the purchase of carfax with me prior to purchase. Finance associate pushed the ten year warranty which wasn’t cost effective. I ended up canceling the purchase of the car. More

Waltrip Subaru, and most especially their Anthony Champney (sales) worked quickly and efficiently to settle the deal we made on a fantastic ‘23 MX-5 (Miata). Anthony showed nothing but respect, hone Champney (sales) worked quickly and efficiently to settle the deal we made on a fantastic ‘23 MX-5 (Miata). Anthony showed nothing but respect, honesty and willingness to make sure I was satisfied with the deal.. The well-regarded Darrell Waltrip dealership put my mind at ease with the 10 year / 100K powertrain warranty added at no extra cost. Highly Recommend! More